Management Review - ISO 9001 Checklist

Management Review

ISO 9001:2015 Guidance

Management Review

ISO 9001:2015 Guidance

Table of Contents

What is a management review? ________________________________________________________________________________ 2 Why are management reviews required? ___________________________________________________________________ 2 What needs to be monitored and measured? ______________________________________________________________ 3 What needs to be evaluated? ________________________________________________________________________________ 3 Who should be involved with management reviews? _____________________________________________________ 4 How often should we have a management review? _______________________________________________________ 5

Using the management review tool ___________________________________________________________________________ 6 Management review programme ___________________________________________________________________________ 6 Management review agenda filter __________________________________________________________________________ 7 Management review action log______________________________________________________________________________ 8 Management review action tracker _________________________________________________________________________ 8

What are the management review inputs?____________________________________________________________________ 9 Status of actions from previous meeting ___________________________________________________________________ 9 Changes in external and internal issues_____________________________________________________________________ 9 Performance and effectiveness of the QMS ______________________________________________________________ 10 Customer satisfaction and feedback from relevant interested parties _____________________________________10 Quality objectives achievement ____________________________________________________________________________10 Conformity of products and services _______________________________________________________________________11 Nonconformities and corrective actions ___________________________________________________________________11 Monitoring and measurement results ______________________________________________________________________11 Audit results ________________________________________________________________________________________________11 Performance of external providers _________________________________________________________________________12 Adequacy of resources _____________________________________________________________________________________ 12 Effectiveness of actions taken to address risks and opportunities _____________________________________ 13 Opportunities for improvement ___________________________________________________________________________ 13

What are the management review outputs? ________________________________________________________________ 13 Meeting minutes ____________________________________________________________________________________________ 13 Outcomes and actions ______________________________________________________________________________________ 14 Documentation _____________________________________________________________________________________________ 15

Implementation checklist_____________________________________________________________________________________ 17 Want to Learn More About ISO 9001?_______________________________________________________________________ 18

iso-9001-checklist.co.uk ? 2023

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Management Review

ISO 9001:2015 Guidance

What is a management review?

The subparagraphs of ISO 9001:2015 Clause 9.3 Management Reviews are an opportunity to evaluate the overall management controls that are in place to determine the effectiveness of the quality programmes, and to make improvements or to institute and track corrective action, and to assure that improved management controls are implemented.

The process overview map in the Management Review Procedure.docx helps to map out the arrangements by providing an overview of the different elements that are involved in the review the process, e.g., its inputs from other processes, its outputs to other processes, who's involved, and what the deliverables are for example:

With what

? ISO 9001:2015 Clause 9.3 ? Review programme ? Review agenda filter ? Data from 9.1 and 9.2

With who

? Top management ? Quality Manager ? Line/Dept Managers ? Process Owners

Input 9.3.2 ? Status of actions from

previous meeting ? Changes in external and

internal issues ? Performance/effectiveness of

the QMS ? Adequacy of resources ? Effectiveness of actions ? Opportunities for

improvement

How (Method) ? Frequent review meetings ? Experience and intuition ? Evidence-based decision

making

Activity 9.3.1

Undertake regular management reviews of the quality management system at

planned intervals. Using experience and intuition to

determine its continuing suitability, adequacy,

effectiveness and alignment with our strategies. The output

of the management review process is an input into our organization's process of continuous improvement

Output 9.3.3 ? Outcomes and decisions ? Revised objectives/KPIs ? Review minutes ? Signed attendance list ? Opportunities to improve ? Action log ? Action tracker ? Resources needs ? Communication of change

With what measure ? No. of reviews conducted ? No. of open/closed actions ? Total No. reviews completed ? Trends in data

Management reviews are done best when they follow a simple defined and documented process that ensures that all aspects are covered and that good records are maintained. The management review requirement links to quality management principle 6 - Evidence-based decision making, these are some actions you can take enhance evidence-based decision making:

1. Determine, measure and monitor key indicators to demonstrate performance; 2. Ensure all data needed is available to the relevant people to analyse; 3. Ensure that data and information are sufficiently accurate, reliable and secure; 4. Analyse and evaluate data, and information using suitable methods; 5. Ensure people are competent to analyse and evaluate data as needed; 6. Make decisions and take actions based on evidence, balanced with experience and intuition.

Why are management reviews required?

Management reviews are required to evaluate the continuing suitability, adequacy and effectiveness of the quality management system. Here's what ISO 9001:2015 is really all about: defining a policy, creating a plan

iso-9001-checklist.co.uk ? 2023

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