Tools and Techniques in Performance Management
Tools and Approaches in Performance Management
By Ted Sparkuhl- DSHS
|Name of Tool or Approach |ISO (International Standards Organization) 9001:2000 |
| |(This is the newest updated Standard) |
|Purpose of the Tool/Approach |It's a generic standard. It applies to all kinds of organizations. It doesn't matter what |
| |they do or how big they are. They can be product oriented or service oriented. The |
| |standard works the same in all cases. ISO specifies requirements for a quality management |
| |system in any organization that needs to demonstrate its ability to consistently meet |
| |customer requirements. |
|Underlying values or principles |8 Principles: 1) Customer Focus, 2) leadership, 3) Involvement of People, 4) Process |
|on which the tool/approach is based |Approach, 5) System Approach to Management, 6) Continual Improvement, 7) Factual approach |
| |to decision making, & 8) Mutually beneficial supplier relationships. |
|Situations in which the use of the tool or approach|ISO 9001 applies to all types of organizations. It doesn't matter what size they are or |
|is appropriate |what they do. It can help both product and service oriented organizations achieve |
| |standards of quality that are recognized and respected throughout the world. |
|Description of the tool or the approach – what’s |You decide that you need to develop a quality system that meets the ISO 9001 standards. |
|the process, how does it “fit” in a performance |You then develop a quality system that meets the quality requirements. |
|management ‘system’, how does it ‘work’? |Once your quality system has been developed and implemented, you carryout an internal |
| |audit to make sure your system is working properly. |
| |Then you invite an accredited external auditor (registrar) to evaluate the effectiveness |
| |of your quality system. |
|Outcome or result to be expected from using the |If your auditors like what they see, they will certify that your quality system has met |
|tool correctly |all of ISO's requirements. They will then issue an official certificate to you and they |
| |will record your achievement in their registry. You can then announce to the world that |
| |the quality of your products and services is managed, controlled, and assured by a |
| |registered ISO 9001 quality system. |
|Resources, training or other support required to |In order to determine how long it will take to become ISO 9001 certified or registered, |
|use the tool or approach effectively |you have to figure out how long it will take to develop or upgrade your quality management|
| |system. |
| |Once you've developed your quality management system, your ISO |
| |registrar may want you to wait another three or more months before the certification |
| |(registration) audit is done. |
|For more information….. |Praxiom Research Group Limited |
| |3814 - 41 Avenue, Edmonton, |
| |Alberta, Canada, T6L 5M4 |
| |Phone: (780)461-4514 Fax: (780)463-6034 |
| |info@ |
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