Business Analyst - Jobs at Birmingham City University



Job TitleBusiness AnalystFaculty/ School/DepartmentIT ServicesResponsible to:Senior Business AnalystResponsible for:Job PurposeWork with colleagues and clients/users to investigate and document business functions, processes, and information flows and data structures, using various methodical and consistent techniques.Investigate operational issues, problems and new opportunities seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organisation and equipment. Assist in the analysis of the underlying issues arising from investigations into requirements and problems and identify options for consideration.Main activities and responsibilitiesInvestigate operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.Assist in the analysis of stakeholder objectives and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration. Identifies potential benefits, and available options for consideration.Work with clients / users in defining acceptance tests.Facilitate scoping and business priority setting for change initiatives of medium size and complexity.Contribute to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to sourceDiscover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.Obtain formal agreement be stakeholders and recipients to scope and requirements and establishes a baseline on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.Additional Key Requirements:Managing People and ResourcesHas some responsibility for the work of others and the allocation of resourcesCommunicationRequired to communicate fluently orally and in writing, and to present complex technical information to both technical and non-technical audiences.Collaborative workingWorks with and influences team and specialist peers. Influences customers at account level and works collaboratively with colleagues across the University.Initiative, problem solving and decision makingWorks under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Makes decisions which influence the success of projects and team objectives.Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems.Work EnvironmentBe aware of the risks in the workplace and potential impact on own work and that of others.Depending on area of work, conduct risk assessments, take steps to reduce hazards and take responsibility for the health and safety of self and others.Person SpecificationDegree or relevant professional qualification such as Business Analysis Diploma.Able to assimilate and interpret advice from specialists – technical or otherwise.Good communication and interpersonal skills with the ability to establish relationships and maintain contacts with people from a variety of backgrounds.Able to demonstrate familiarity with:The application of automated systems to the support of specific business functions or processesTechniques which help in modelling and understanding a business and its operation.Tools and techniques which can be used to document and understanding of the structure, relationships and use of information within an organisation.Performing a proof of concept or prototyping exercise to demonstrate or evaluate the feasibility and potential benefits of applying a technology, product or toolset to meet a business need.Proficient in the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available.Able to deliver effective presentationsAble to write effective reportsSpecial requirementsAble to undertake duties at different premises including any University campus as required.Travel may be necessary from time to time in order to attend conferences and events, undertake University business and effectively represent the University in key professional networks.IT Services provides services across extended hours. A variety of shift patterns, duty management rotas and on-call arrangements will be applicable.Expectations of all staffProfessional standardsAll staff employed by Birmingham City University are expected to exhibit high professional standards which promote and demonstrate the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity.Equal OpportunitiesAll staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the Equality Statement and core values.Dignity at workEvery member of staff has a responsibility to ensure colleagues are treated with dignity and respect.The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.Health and safetyThe arrangements for meeting the University’s health and safety objectives are contained in the Birmingham City University Health and Safety Policy. This includes the responsibilities of key staff and procedures covering the main activities of the University.All staff are expected to take reasonable care of themselves and those that may be affected by their actions.Dress codeThe University does not operate a formal dress code for its employees, other than for those who are provided with uniform and/or protective clothing. However, employees must ensure that their dress is professional, reasonably smart and appropriate for the situation in which they are working. All staff should ensure that they present a professional image and one that reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but should not be provocative or cause offence to those with whom they have contact.CitizenshipAll staff are expected to adhere to good citizenship, being generous with help and support to others, collaborating with colleagues and working for the benefit of the University as a whole. In particular working to provide a positive student experience and achieving excellence in all the University’s activities.This job description indicates the expectations of staff at this level. Job descriptions are not exhaustive and you may be required to undertake other duties of a similar level and responsibility.Birmingham City University has adopted the Skills Framework for the Information Age (SFIA) to describe and manage competencies required of its ICT professionals. Further detailed information about job requirements, skills and knowledge requirements and additional work activities can be found in the full SFIA profile for this role. ................
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