Email Template Guide

eOne Solutions

Email Template Guide

FOR RENEWALS

sales@

1 / Email Template Guide for Renewals

Table of Contents

PERPETUAL LICENSES Extender Flexicoder Node Builder SmartPost SmartList Builder & SmartView SmartConnect

Saas LICENSES Extender Flexicoder Node Builder SmartPost SmartList Builder & SmartView SmartConnect

Page 2 Page 3 Page 4 Page 5 Page 10-11 Page 14-15

Page 6 Page 7 Page 8 Page 9 Page 12-13 Page 16

2 / Email Template Guide for Renewals

Extender

For Customers on a Perpetual License

The goal of this guide is to assist you in emailing your customer who currently uses Extender on the perpetual license model.

Hi [Customer Name] I recently reviewed your account and one thing caught my attention. Your team has utilized Extender since [X date]. It is a key solution for your team since it provides you with [describe their current use ? for example: "it provides you with the custom windows which track your rental tenant information"]. It is not a solution you want to stop using. There will be a slight renewal increase ? as of July 2019 ? to [Extender Standard renewal price is $640 OR Extender Enterprise renewal price is $1275]. With that in mind, have two options for this year's Extender renewal: Option 1: Pay your AEP early this year, before July 1st, to renew at the old rate ? 17.5% of the Q2 price list ? that way you'll get a small discount. Option 2: Wait to pay until after July 1st and pay based on the new pricing I mentioned above AND receive two free support incidents ? which is a new benefit for renewals with eOne. I've attached both the quote for renewing before July 1st and for your regular renewal date. Please review and let me know which one you'd like to move forward with for your renewal. If you have any questions, please let me know. I'd be happy to jump on a call with you to discuss this further, as well. I look forward to hearing from you. [Personal Closing Statement and Signature]

3 / Email Template Guide for Renewals

Flexicoder

For Customers on a Perpetual License

The goal of this guide is to assist you in emailing your customer who currently uses Flexicoder on the perpetual license model.

Hi [Customer Name] I recently reviewed your account and one thing caught my attention. Your team has utilized Flexicoder since [X date]. It is a key solution for your team since it saves your team a ton of time recoding your GL distributions. Without it, my guess is that you'd need another person focused on the recoding efforts ? at least a 4 to 8 hours a week [or add in your estimate of how much time you think they'd need to focus on]. There will be a slight renewal increase ? as of July 2019 ? to $1275. With that in mind, you have two options for this year's Flexicoder renewal: Option 1: Renew early this year, before July 1st, if you want to renew at the old rate ? to receive a small discount. Option 2: Renew at the new rate (mentioned above) and receive the new benefit of two free support incidents. (This is a new benefit to all renewals made after July 1, 2019.) I've attached both the quote for renewing before July 1st, as well as a quote for your regular renewal date. Please take a look and let me know which one you'd like to move forward with for your renewal. If you have any questions, please let me know. I'd be happy to jump on a call with you to discuss this further, as well. I look forward to hearing from you. [Personal Closing Statement and Signature]

4 / Email Template Guide for Renewals

Node Builder

For Customers on a Perpetual License

The goal of this guide is to assist you in emailing your customer who currently uses Node Builder on the perpetual license model.

Hi [Customer Name] I recently reviewed your account and one thing caught my attention. Your team has utilized Node Builder since [X date]. It is a key solution for your team since you've built the nodes or integration points for [x solution] to integrate to them. It's not something you'd want to stop renewing at this point. There will be a slight renewal increase ? as of July 1, 2019 - to $440. With that in mind, you have two options for this year's Node Builder renewal: Option 1: Renew early this year, before July 1st, if you want to renew at the old rate ? so you'll basically get a small discount. Option 2: Wait and renew after July 1st at the new rate (listed above) and receive two free support incidents from eOne. (This is a new benefit for any renewals processed after July 1st.) I've attached both the quote for renewing before July 1st, as well as a quote for your regular renewal date. Please take a look and let me know which one you'd like to move forward with for your renewal. If you have any questions, please let me know. I'd be happy to jump on a call with you to discuss this further, as well. I look forward to hearing from you. [Personal Closing Statement and Signature]

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download