PGW s Customer Responsibility Program (CRP)

[Pages:2]PGW's Customer Responsibility Program (CRP)

What is the Customer Responsibility Program (CRP)?

CRP is a Customer Assistance Program that can help low-income customers better afford their PGW bills and keep gas service on. CRP provides discounted bills for eligible customers. CRP customers pay a budget amount based on their gross household income.

Who is eligible for the CRP Program?

PGW residential customers. Gross household income must be at or below 150 percent of the Federal Poverty Level (FPL).

What types of agreements are offered through CRP?

CRP agreements are based on the number of persons in the household and the total gross household income, plus a $5 monthly co-pay towards the pre-program debt (the amount the customer owes PGW at the time of enrollment in CRP), if any. Poverty guidelines and maximum household income are based on federal figures. The dollar amounts change every year. The minimum CRP charge is $25 per month (plus $5 co-pay, if applicable).

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1 1

$454

2 2

$613

3 3

$772

4 4

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$931

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$$447695

$$664360

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$96801

$$995381$1,361 $$11,2,29$6311,839 $$11,,6529$812,316$1,9$26213,794

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N. Broad Street

One-Mile Walk

Cecil B. Moore

W. Montgomery Ave

Cecil B. Moore

W. Montgomery Ave

N. Broad Street

One-Mile Walk

WWhahtaatraertehethreulreuslefosrfopar rptiacritpicaitpioant?ion? ? PaMyaykoeurpamyomntehnlytsboillnotnimtiem.e and in full. ? ApApslysigfonr LLIIHHEEAAPP egarachntysetaor PanGdWa.ssign the grant to PGW.

? MCakoensaesrivgenieficnaenrgt ye.ffort to conserve energy.

? ReRaep-palpypfloyr eCvRePryeyaecahryoerawr hoer nwheonusheohuosledhionlcdosmizee or sinizceomcheacnhgaensg.es.

? AcAclelopwt firnesetawlleaatitohneroizfaAtiuotnosmearvtiicceMse, itfeor fRfeereadd.ing (AMR) device.

Accept free conservation services.

What documentation do I need to apply for CRP?

Wh? at SdoocIianl eSeedcutroityapcaprldysfoforr CalRl mP?embers of the household.

? MSosotcrieacl eSnetc3u0ridtyaycsarpdrsoofof rofailnl cmoemmebfeorrsaollfmtheemhboeursseohf tohlde.household who haPvreooafnoinf cinocmoemoer fwohr oalrlemceeivmebbeersneoffitsthaesshiosutasnecheo.ld: ? ExPaamypsletusb: Ps afoyrsltausbtsf;oauwr awrdeelektste, rlefrttoemr ftrhoemSeomciaplloSyeecru, rDityPAWdmcainrdis,tration for Socchiialdl Sseucpuproitryt,,SuSnIe,morpSloSyDmIebnet,nerefintst;adl oinccuommeentoartioonthferor mactcheepDtaebpleartment of PudbolcicuWmeelnfataretio(Dn.PW) or a My COMPASS printout of the unemployment benefits or cash assistance received by yourself, other adults in your household or children in

Ho w toap plyyfoourr ChoRuPs?ehold; documentation of child support payments; completed prior tax return PMrainiltcoofSuomutrmppaplnseotoaretrpdDqpuoalicacpuarptmteliiocrelanynttitio.nanxEranengtudlirsnchsopofoirerSsspeoalffn-SeisomhcpioalonlylSienedeciuanrtdiitwvyiwdcuwaar.pdlsgs;wcaoonmrdkpspl.ercotoeomdf .Income

How

to ? ?

a PMopofrpafiinlinilyntccocfooooummrmt ePPpaCe.lnhfeROofitaloPre.apred?Bdpeveoalevilxcppreayph3rtolyii5iaocno2anenG9teiil,onaivPnlsiEinvhanWiginnlgagiodlnidrsicketnhhoslopepot,rhhirCheeiSaosuh,pusooaPstfouenASmhsiso1eohec9hlrdio1aoRnt2llodlSe2i:ns-teoe0pc:5oua2nrti9tswy.ibwciwalitr.ydpsgPwaroongrdkrspa.rmcooo,mf .

Visit o n e o Pf hPiGladWe'lsphCiausGtoams WeroSrkesr,vCicuesCtoemneter rRs.esponsibility Program,

B e Ps.Our.eBtooxb3r5in2g9,pProhoilaf doef lipnhcioam, PeAa1n9d1S22o-c0i5a2l 9S.ecurity cards for everyone living

in the ho usehol d. or

? Visit one of PGW's Customer Service Centers. What happen?s toBme ysupreret-oCbRriPngpprorogorfaomf iancrroemaersa?nd Social Security cards for

PGW w i l l feovrgeirvyeon1e/3li6viongf yinouthreorhigouinsaelhporled-.CRP debt each month for each bill paid on time and in full.

What hapYpoeunrsmtoonmthylypr$e5-CcRo-Ppapyroisgraapmpliaerdretaoryso?ur pre-CRP debt.

? PGW will forgive 1/36 of your original pre-CRP debt each month for each bill paid on

What thimapepaenndsiniffuI ldl.on't pay my bills on time?

? YoPuGr mWowntihlllyse$n5dcyoo-puaay nisoatipcpeliiendfotromyionugryporue-tChRatPydoeubht.ave 10-days to pay or your gas service

could be shut-off.

What happens if I don't pay my bills on time?

Co?uldPaGCWRwPilcl suesntodmyoeur achnootoicseeinafogramsinsguypopulitehraot tyhoeurhtahvaen1P0G-dWay?s to pay or your gaNsos,eyroviucecacnounldotbcehsohouste-oaff.gas supplier and remain on CRP at the same time.

CRP will provide greater savings for low-income customers than what will be available from Could a CgRaPs csuusptpolimeresr. choose a gas supplier other than PGW?

? No, you can not choose a gas supplier and remain on CRP at the same time.

? CRP will provide greater savings for low-income customers than what will be

available from gas suppliers

FoFromr moorereininfoforrmmaattiioonn,, ccoonnttaaccttPPGGWW'S'SCLuIsHtoEmAePr, ACsWsiPstaanndceCHRoPtliHneotalitne at (215)(261854)-768170-0HEoAr Tvi(s4i3t2o8u) rorWveisbitswitwewa.tpgwwwowrk.psg.cwoomr..

RReEvVisIeSdE1D/2342/280210112

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