PrintFleet DCA 4.5.0 and DCA Pulse 1.2.4 User Guide

PrintFleet DCA

DCA Version 4.5.0 and DCA Pulse Version 1.2.4

User Guide

PrintFleet DCA User Guide The content of this user manual has been created for informational use only, and is subject to change without notice. Except as permitted by license, no part of this publication may be reproduced or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of PrintFleet Inc. PrintFleet?, PrintFleet EnterpriseTM, PrintFleet OptimizerTM, PrintFleet Vision?, PrintFleet DCA PulseTM, PrintFleet QuickAssessTM, and PrintFleet LINK? are trademarks of PrintFleet Inc. VERISIGN and thawte are registered trademarks of VeriSign in the United States and/or other countries. Microsoft, Windows, Internet Explorer, and SQL Server are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries. Canon is a registered trademark of Canon Inc. Digital Gateway and e-automate are trademarks or registered trademarks of Digital Gateway Inc. OMD, OMD Vision, NetVision, and OMD iManager are registered trademarks of OMD Corporation. Evatic is a trademark or registered trademark of Evatic AS.

Revision DCA v 4.5.0 and DCA Pulse v 1.2.4 ? Copyright 2018 ECi Software Solutions Canada Inc. d/b/a PrintFleet. All rights reserved.

Table of Contents

Table of Contents

Chapter 1 Introduction

1.1 Device support ...............................................................................1 1.2 Obtaining software updates .............................................................3 1.3 Contacting Technical Support ...........................................................3

Chapter 2

Using the Data Collection Agent ..........................................................4 2.1 Installing and activating the DCA......................................................4

Install DCA 4.x ............................................................................6 Downloading the Manual DCA Installer ...........................................7 Auto-upgrade DCA 4.x to DCA Pulse ...........................................................8 Installing DCA Pulse.....................................................................9 Installing DCA Pulse on Mac OS X ...............................................................10 Installing DCA Pulse on Raspberry Pi............................................ 11 2.2 Managing the DCA service in Windows ............................................ 12 Installing and starting DCA 4.x service ........................................ 12 Deleting a DCA......................................................................... 13 Setting up DCA 4.x as a scheduled task ...................................... 13 2.3 Configuring communication settings................................................ 14 Changing and testing the communication method and port ............ 14 Using proxy settings with DCA 4.x .............................................. 15 Using proxy settings with DCA Pulse ........................................... 16 Changing the web service settings .............................................. 16 Enabling Intelligent Update ........................................................ 17 Troubleshooting DCA communication problems ............................ 18 Configuring network scan settings .............................................. 18 2.4 DCA 4.x: Managing Scan Profiles .................................................... 19 Create New Scan Profile ............................................................ 19 Specifying which devices to scan ................................................ 21 Enabling scanning of network and/or local devices ........................ 23 Enabling broadcast scanning ...................................................... 23 Enabling Rapid Scan ................................................................. 23

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Enabling Printer Job Language (PJL) ........................................... 24 Setting the scan interval ........................................................... 24 Setting the network timeout ...................................................... 25 Setting the Local Print Agent timeout.......................................... 26 Setting the number of SNMP retries............................................ 26 Using Focus Scans.................................................................... 27 Storing SNMP community strings................................................ 27 Using SNMP Version 3............................................................... 28 Masking private data ................................................................ 30 Enabling SNMP traps................................................................. 30 Disabling real time DCA status ................................................... 31 Setting the WebPage timeout .................................................... 32 2.5 Managing Scan Configuration......................................................... 32 Adding a Scan Range ................................................................ 32 Configuring Scan Intervals ........................................................ 32 Configuring Security: SNMP Version 1/2...................................... 33 Configuring Security: SNMP Version 3......................................... 34 View Security Configuration Details ............................................ 36 Delete a SNMP Profile ............................................................... 36 Configuring Communication ....................................................... 36 Configuring Logs ...................................................................... 39 2.6 Viewing queue, archive, and log files with DCA 4.x ........................... 43 Deleting old archive and log files ................................................ 44 2.7 Configuring language and read/write settings in DCA 4.x .................. 44 2.8 Updating DCA 4.x......................................................................... 45 2.9 Reviewing the End User License Agreement (EULA): DCA 4.x............. 46 2.10 Understanding the network load associated with the DCA .................. 46 2.11 DCA 4.x Command Line Options..................................................... 46 2.12 DCA Pulse Command Line Options ................................................. 47

Chapter 3

Managing local devices with Local Print Agent ..................................50 3.1 Installing Local Print Agent ............................................................ 50 3.2 Managing Local Print Agent ........................................................... 51

Starting the Local Agent Management tool .................................. 51 Scanning for Local Agent installations ......................................... 51 Changing the active user for Local Agent Management.................. 52 Interpreting the Local Agent Management scan results.................. 52 Performing a Push Install of Local Print Agent .............................. 53 Uninstalling Local Print Agent..................................................... 53

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Checking the data returned by Local Print Agent .......................... 53 Rescanning specific IP addresses................................................ 54 Configuring a Local Print Agent installation .................................. 54 Viewing Local Print Agent log files .............................................. 54 Changing the Local Print Agent version to install .......................... 55

Chapter 4

DCA Settings in PrintFleet Optimizer .................................................56 4.1 Managing DCA installations............................................................ 56

Generating PIN Codes for DCA ................................................... 56 Managing DCAs........................................................................ 57 Adding DCA Users, Assigning Roles, Deleting Users ...................... 58 4.2 Troubleshooting stale data issues ................................................... 60 4.3 Providing technical support............................................................ 60 4.4 Distributing software updates ........................................................ 61

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Chapter 1 Introduction

Welcome to the PrintFleet DCA User Guide. This guide covers all aspects of using and administering the PrintFleet Optimizer system, including:

? Using the Data Collection Agent - both DCA 4.x and DCA Pulse ? Managing local devices with Local Print Agent ? DCA Settings in PrintFleet Optimizer

This chapter discusses:

? Device support ? Obtaining software updates ? Contacting Technical Support

The term "DCA" is used throughout this guide to refer to both DCA 4.x and DCA Pulse, unless otherwise specified.

Note

PrintFleet Optimizer 3.9.0 or higher is required to run DCA Pulse.

1.1 Device support

PrintFleet strives to develop vendor-neutral software products, and to support as many models of printers, copiers, fax machines, and multifunction peripherals as possible. However, our products do not support all models available in the market. PrintFleet is continuously adding model support into our software products.

Supported models are not all supported to the same extent. For example, one model may be supported for all available data types, while another may only be supported for specific data types, such as device description and life page count.

PrintFleet software products collect information from networked imaging devices. Stand alone devices are not supported. Locally connected devices can be partially supported by using the PrintFleet Local Print Agent add-on application.

If you find a model that is not currently supported, contact your PrintFleet distributor to inquire about possible future support. If you are a direct client you can contact PrintFleet Technical Support.

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PrintFleet DCA User Guide

Table 1 lists the data types that the DCA attempts to collect from networked imaging devices during a network scan.

Table 1: Types of data collected by the DCA

? IP address ? toner cartridge serial number ? device description ? maintenance kit levels ? serial number ? non-toner supply levels ? meter reads (multiple) ? asset number ? monochrome or colour identification ? location ? LCD reading ? MAC address ? device status ? manufacturer ? error codes ? firmware ? toner levels ? miscellaneous (machine specific) ? toner swap history

Your toner swap history is collected and stored in the database. Available as one of our standard reports, your toner swap history allows you to see when the toner has been replaced over a period of time. This functionality gives you greater insight into usage trends and allows Supply Order users to foresee when cartridges will need to be ordered before they run out, thereby facilitating seamless operation while also preventing undue expenditure.

To learn more about reports, refer to Chapter 3 of the PrintFleet Optimizer User Manual.

The Local Print Agent collects the following data types:

? Device driver name ? Device manufacturer ? Communications port

Note

Additional data collection (counts, toner level, and supplies) from local devices depends on the data the device itself supports.

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1.2 1.3

Obtaining software updates

New software releases are available on a periodic basis. To update DCA 4.x see "Updating DCA 4.x" on page 45. DCA Pulse updates automatically and requires no user intervention.

Contacting Technical Support

For system requirements and technical support, contact your PrintFleet distributor.

If you are a direct customer, see Appendix A located at the end of this guide for system requirements. When reporting an issue to PrintFleet Technical Support, please be sure to clearly state the nature of the problem. If applicable, please provide screen shots and supporting log files as well.

Support - North America

Hours

8:00-17:00 Eastern Time Monday-Friday*

Telephone

Email

Toll Free: 1-866-382-8320 Option 1 helpdesk@ Tel: 1 (613) 549-3221 Option 1

* Excludes holidays in the province of Ontario, Canada. Support - Europe, Middle East, Africa

Hours

8:00-17:00 Central European Time Monday-Friday**

Telephone Tel: +41 44 709 11 02

Email helpdesk@

** Excludes holidays within Switzerland.

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