Using BMC ITSM OOB Web Services

The BMC Remedy ITSM Suite is shipped with a number of OOB Web Services that can be used to Create, Query and Modify requests (see Figure 1. at end of document). ... HelpDesk_Modify_Service - Modify a request in Incident Management. HelpDesk_Query_Service - Query a request in Incident Management. HelpDesk_QueryList_Service … ................
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