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AMY L. BROWN114 Third Street, Concord, MI 49237| (517) 206-7268| amy.brown89@EDUCATION:Siena Heights University May 2019- CurrentMasters of Arts in Leadership focused in HealthcareSiena Heights University September 2017-August 2018Bachelor’s Degree in Applied Science focused in Health StudiesJackson Community College January 2009-December 2011Certified Medical AssistantAssociates Degree in Applied Science as a Medical AssistantEXPERIENCE: Oaklawn Medical GroupCertified Medical Assistant October 2017- CurrentPlaced patients in exam rooms appropriate to their visit needsObtain vitals and document correctlyPrepare patient for any in office procedure that may take placeCarry out orders given by the doctorComplete lab draws and lab requisitions to be sent for analysisSchedule out of office procedures and testsOrganize and stock exam rooms to ensure patient and providers needs are metAssist co-workers with tasks: patient check in, patient check out, scheduling, completing orders given by the provider, obtaining medical records.Great Lakes Caring January 2015- October 2017Customer Relations RepresentativeTaking patient referrals from; patients, physicians and hospitalsEntering patient referrals, quickly and efficientlyAnswering callers’ questions to ensure they have a clear understanding of the services Great Lakes Caring providesObtaining orders from physicians in a timely manner to meet patient needsTriaging incoming calls to the correct care providerScheduling clinicians to patients as requestedInfectious Disease and PICC Center May 2013- December 2014Certified Medical AssistantPlacing patients in exam rooms appropriate to their needsObtain patient vitals and document them accordinglyUndress any wounds for the doctor to examineCarry out orders given by the doctor Complete lab draws and lab requisitions to be sent for resultsProperly administer and document injectionsPost daily office chargesWeekly deposit of collected office paymentsInput insurance and patient paymentsAcquire insurance authorizations Schedule out of office procedures and referrals Assist co-workers with tasks: patient check in, patient check out, answering phones, building patient charts, filing, retrieving documentationOrganize and stock patient exam rooms to ensure optimal careJackson Community Federal Credit Union August 2009- May 2013Member ServicesAssist co-workers with task: filing, opening accounts, scanning, sending notifications to the membershipComplete transactions for members based on their specific requestProvide excellent customer service to members by answering their questionsPromote products Jackson Community Federal Credit Union has to offerFrancis Street Medical May 2011-July 2011Student Medical AssistantRetrieve patients from waiting room in a timely mannerObtain vital signs and complete patient histories for successful carePrepare procedures to the doctor’s preference, also assist with the procedure to ensure precision and comfort for the patientPerform EKG's, PFT's and blood draws effectively for rapid resultsAnswering the phone with outstanding customer care, meeting the callers needs Scheduling appointments according to the patients schedule for their convenienceGathering and filing patient documentation to maintain order and precision Parma Ice Cream March 2005- September 2011Assistant ManagerOversee store operations while the owners were not presentPrioritized daily tasks and ensure they were accomplished while supplying the customersMaintain store supplies for optimal customer satisfactionServe customers with excellent accuracy Demonstrate cleanliness of the store to meet health code standardsReferences:Ashleigh Peterson1273 East Chicago RoadJonesville, MI 49250(517) 320-9131Previous co-workerTammy Brown5830 Kibby RoadJackson, MI 49201(517) 474-8098Previous SupervisorKaren Patterson322 Union StreetParma, MI 49269(517) 531-5262Previous Employer ................
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