ALLOCATION STATEMENT
OCCUPATION PROFILE
JOB FAMILY: BUILDING & GROUNDS
CLEANING/MAINTENANCE
OCCUPATIONAL GROUP: BUILDING & GROUNDS
CLEANING/MAINTENANCE
OCCUPATION: FIRST-LINE SUPV OF HOSEKEEP/JANITR WRKRS
37-1011
BROADBAND LEVELS: Level 1– Pay Band 001
Level 2– Pay Band 002
Level 3– Pay Band 003
DESCRIPTION
This is work supervising work activities of cleaning personnel in hotels, hospitals, offices, and other establishments. Assigns duties, inspects work, and investigates complaints regarding janitorial and housekeeping services and takes corrective action. May purchase janitorial or housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
EXAMPLES OF WORK
Supervises and coordinates activities of workers engaged in janitorial services.
Assigns janitorial work to employees, following material and work requirements.
Trains workers in janitorial methods and procedures and proper operation of equipment.
Inspects work performed to ensure conformance to specifications and established standards.
Confers with staff to resolve production and personnel problems.
Recommends personnel actions, such as hires and discharges, to ensure proper staffing.
Records personnel data on specified forms.
Issues janitorial supplies and equipment to workers to ensure quality and timely delivery of services.
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Coordinates work activities among departments.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Establishes standards and procedures for work of housekeeping staff.
Inventories stock to ensure adequate supplies.
Issues supplies and equipment to workers.
Evaluates records to forecast department personnel requirements.
Attends staff meetings to discuss company policies and patrons' complaints.
Makes recommendations to improve service and ensure more efficient operation.
Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Prepares reports concerning room occupancy, payroll, and department expenses.
Performs cleaning duties in cases of emergency or staff shortage.
Selects and purchases new furnishings.
EXAMPLES OF JOB CHARACTERISTICS
|Coordinating Work & Activities of Others |Coordinating members of a work group to accomplish tasks. |
|Guiding, Directing & Motivating Subordinates |Providing guidance and direction to subordinates, including |
| |setting performance standards and monitoring subordinates. |
|Making Decisions and Solving Problems |Combining, evaluating, and reasoning with information and data to|
| |make decisions and solve problems. These processes involve making|
| |decisions about the relative importance of information and |
| |choosing the best solution. |
|Scheduling Work and Activities |Scheduling events, programs, activities, as well as the work of |
| |others. |
|Communicating With Other Workers |Providing information to supervisors, fellow workers, and |
| |subordinates. This information can be exchanged face-to-face, in |
| |writing, or via telephone/electronic transfer. |
|Getting Information Needed to Do the Job |Observing, receiving, and otherwise obtaining information from |
| |all relevant sources. |
|Organizing, Planning, and Prioritizing |Developing plans to accomplish work, and prioritizing and |
| |organizing one's own work. |
|Monitor Processes, Material, Surroundings |Monitoring and reviewing information from materials, events, or |
| |the environment, often to detect problems or to find out when |
| |things are finished. |
|Monitoring and Controlling Resources |Monitoring and controlling resources and overseeing the spending |
| |of money. |
|Evaluating Information Against Standards |Evaluating information against a set of standards and verifying |
| |that it is correct. |
|Staffing Organizational Units |Recruiting, interviewing, selecting, hiring, and promoting |
| |persons for the organization. |
|Scheduling Work and Activities |Scheduling events, programs, activities, as well as the work of |
| |others. |
|Identifying Objects, Actions, and Events |Identifying information received by making estimates or |
| |categorizations, recognizing differences or similarities, or |
| |sensing changes in circumstances or events. |
|Estimating Needed Characteristics |Estimating the Characteristics of Materials, Products, Events, or|
| |Information: Estimating sizes, distances, and quantities, or |
| |determining time, costs, resources, or materials needed to |
| |perform a work activity. |
|Teaching Others |Identifying educational needs, developing formal training |
| |programs or classes, and teaching or instructing others. |
|Inspecting Equipment, Structures, Material |Inspecting or diagnosing equipment, structures, or materials to |
| |identify the causes of errors or other problems or defects. |
|Judging Qualities of Things, Service., People |Making judgments about or assessing the value, importance, or |
| |quality of things or people. |
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
|Management of Personnel Resources |Motivating, developing, and directing people as they work, identifying|
| |the best people for the job |
|Coordination |Adjusting actions in relation to others' actions |
|Time Management |Managing one's own time and the time of others |
|Speaking |Talking to others to effectively convey information |
|Instructing |Teaching others how to do something |
|Reading Comprehension |Understanding written sentences and paragraphs in work related |
| |documents |
|Active Listening |Listening to what other people are saying and asking questions as |
| |appropriate |
|Problem Identification |Identifying the nature of problems |
|Judgment and Decision Making |Weighing the relative costs and benefits of a potential action |
|Product Inspection |Inspecting and evaluating the quality of products |
|Identification of Key Causes |Identifying the things that must be changed to achieve a goal |
|Visioning |Developing an image of how a system should work under ideal conditions|
|Monitoring |Assessing how well one is doing when learning or doing something |
|Management of Material Resources |Obtaining and seeing to the appropriate use of equipment, facilities, |
| |and materials needed to do certain work |
|Customer and Personal Service |Knowledge of principles and processes for providing customer and |
| |personal services including needs assessment techniques, quality |
| |service standards, alternative delivery systems, and customer |
| |satisfaction evaluation techniques |
|Personnel and Human Resources |Knowledge of policies and practices involved in personnel/human |
| |resource functions |
|Administration and Management |Knowledge of principles and processes involved in business and |
| |organizational planning, coordination, and execution. This may include|
| |strategic planning, resource allocation, manpower modeling, leadership|
| |techniques, and production methods |
|Education and Training |Knowledge of instructional methods and training techniques including |
| |curriculum design principles, learning theory, group and individual |
| |teaching techniques, design of individual development plans, and test |
| |design principles |
|English Language |Knowledge of the structure and content of the English language |
| |including the meaning and spelling of words, rules of composition, and|
| |grammar |
LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS
EFFECTIVE: 03/17/2003
History: 07/01/2002
01/02/2015 Title change from First-Lin Supv/Mgr of
Housekeep/Janitor Wkr
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