JAPANESE BUSINESS ETIQUETTE
JAPANESE BUSINESS ETIQUETTEBy Chris RocchioUnderstanding quickly evolving Japanese business practices and the Japanese market has become a necessity for the American executive. Having a working knowledge of how Japanese business people think and what factors influence their decision-making is critical to your success. Japan is a country with a strong sense of hierarchy and honor.UNWRITTEN CODES OF CONDUCTThere are many customs regarding etiquette and manners that apply to the business world. Although no one will expect a foreigner to know and abide by all of these “codes of conduct,” knowing a few of the basics will help smooth the path to success in Japan.EXCHANGING BUSINESS CARDSIt is customary to exchange “meishi,” or business cards. Always present yours to the receiver using both hands to hold on to the corners as you pass it forward while stating your name and the name of your company. When you receive a person’s meishi, take it with both hands. Study it carefully. Often business cards will have Japanese on one side and English on the reverse. You should be able to understand what is on the card. Then put the meishi away—somewhere suitable. Do not drop the card into your pocket or purse, as this may be seen as rude.VISITING THE OFFICEMeeting Rooms. Possibly, you will wait in a meeting room. Most meeting rooms consist of four or more chairs set around a table. As the honored guest, you take the seat farthest from the door. You should stand up and bow or shake hands when someone comes in the room.When you receive guests, reverse the process. You sit on the side closest to the door, with the senior member of your party farthest from the door on your side. This “farthest from the door” approach also applies in most other situations, including out of office gatherings. ................
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