Management, 10e (Robbins/Coulter)

D) Jeff Bezos. Answer: B. Diff: 2 Page Ref: 31. Topic: Contemporary Approach. 130) In the second workshop, Lois explains the key principles of total quality management. Which of the following is she most likely to mention? A) intense focus on the customer. B) discipline of employees. C) focus on work products rather than processes ................
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