Comfort of Home Program Administrator s Guidelines

Comfort of Home Program Administrator s Guidelines

Published 08/16/2021 Revised

Revisions are shown on Page 4

TABLE OF CONTENTS

THE ORIGINATION AND FUNDING TEAM

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Comfort of Home Program Administrator Guidelines

CONTACT DIRECTORY PROGRAM PRODUCTS

Daily Rate Lock Reservation Availability ASSISTED RATE LOAN WITH DOWN PAYMENT ASSISTANCE PROGRAM REQUIREMENTS Eligible Borrowers Homebuyer Education Income Limits Eligible Areas Maximum Loan Limits Property Requirements FINANCING FACTS Appraisal Buydowns Cash Back Construction to Perm Minimum Loan Amount SUMMARY OF THE COMPLIANCE ORIGINATION PROCESS DOWN PAYMENT ASSISTANCE FUNDING REQUEST eHP Digital Docs PROGRAM TIMETABLE Loan Processing, Delivery and Purchase Timetable Loan Purchase Extension Fee PROGRAM FEES PROGRAM FORMS DOCUMENTS REQUIRED FOR COMPLIANCE FILE

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5 6 6 6 7 7 7 8 8 8 8 10 10 10 10 10 11 12 13 13 18 18 18 19 20 21

Comfort of Home Program Administrator Guidelines

REVISIONS TABLE

Date

Revision

Page 3

Page

Comfort of Home Program Administrator Guidelines

THE ORIGINATION AND FUNDING TEAM

Page 4

Jefferson Parish Finance Authority (Sponsor) ?Sponsors the Comfort of Home Program ?Sets the rate, term and points ?Funds down payment assistance at closing ?Markets the program

Participating Lenders ?Takes applications ?Reserves loan in lender system and eHousingPlus Lender Portal ?Processes, underwrites, approves loans ?Funds first mortgage ?Closes and sells qualified loans to the program ?Services program loans until purchased by Master Servicer (in accordance with Agency requirements)

US Bank (Master Servicer) ?Provides information on acceptable loan products ?Receives and reviews all first mortgage files ?Notifies lenders of first mortgage file exceptions ?Approves first mortgage files ?Purchases pools, delivers and funds loans ?Delivers certificate

eHousingPlus (Program Administrator) ?Maintains program reservation system, websites, email directory for notices ?Posts Administrator's Guidelines, forms, and training materials ?Provides program/system training ?Answers program/system questions ?Receives and reviews compliance files ?Posts and notifies of exceptions ?Approves compliance files

Comfort of Home Program Administrator Guidelines

CONTACT DIRECTORY 954-217-0817 or Toll Free (888) 643-7974

Question Lender On-boarding/Training (Program & System) Lender On-boarding/User Access (Credentials, Disabled Access, etc)

eHPay - Digital Payment of Compliance Fees

Program Eligibility Questions - READ THIS GUIDE FIRST

Option # Option #4 Option #1

Option #3

Option #4

Deficiencies - Access the Deficiencies/Exceptions Report on the eHPortal, under Reports. If you have a specific question Option #5 related to a missing or incorrect delivery, you can contact us.

Loan Specific Questions - If you have any questions related to a specific loan already in our system, need to make changes that are locked or other borrower issues.

Questions about the Compliance File, Deficiencies and Missing Documents (do NOT email deficiency or missing documents, upload ONLY to Digital Docs)

System Errors - Technical Assistance

DU Findings, DTI, Insurance, Collateral and Purchase of the loan questions all need to be addressed by the Servicer directly. eHousingPlus cannot assist you with questions related to these items.

U.S. Bank

Option #6 Option #7 Option #7

(800) 5625165

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email Click here Click here Click here Click here NO EMAIL Upload ONLY to Digital

Docs

Click here

Click here Click here

Click here

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