Job Knowledge/Professional Development

Job Knowledge/Professional Development ? Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities

for self development.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

1 ? Unsatisfactory

Possesses job knowledge that Demonstrates thorough

Demonstrates a basic

Has mastered the application Shows a basic lack of

is demonstrated thorough

understanding of all

understanding of all job

of most procedures and

understanding of how to

understanding of how to

procedures and processes

knowledge skills, procedures processes required for fully

perform routine assignments,

perform regular work

required to effectively perform and processes; knows

successful job performance. even after repeated

assignments as well as how all assignments. Very rarely resources to seek guidance In those areas where

orientation. Frequently

those assignments relate to needs help regarding how to for clarification as needed.

additional knowledge and

requires assistance from

other areas. Serves as

execute a given assignment. May seek clarification on new expertise are required,

supervisor or others in order

resource to others regarding When new procedures or

assignments, but once

satisfactory or better progress to complete task due to lack of

work processes and

processes are introduced,

understood does not need

is being demonstrated toward knowledge of applicable

procedures. Significantly

learns quickly and begins

additional support and can

their attainment. Requires

procedures. Appears to work

exceeds expectations on all efficient application.

apply process to a similar

above average level of

independent of established

tasks. Continuously strives to Consistently produces quality assignment. Willing to

supervision on most tasks to department mission. Requires

further improve job

work under minimal

expand job knowledge with be effective. Accepts

high levels of supervision to

knowledge. Constantly solicits supervision. . Uses

supervisory guidance. Seeks performance feedback and

effectively complete job

feedback from others

performance feedback to

and accepts feedback

demonstrates a willingness to duties. Unwilling to accept

regarding their performance. effectively alter and improve regarding performance and apply such information to

feedback from others

subsequent performance.

demonstrates a willingness to improving performance. Has regarding performance. Is not

Often seeks ways to expand apply such information to

demonstrated desire to

interested in acquiring

job knowledge to support the improving performance. Has acquire additional

additional skills/knowledge

mission of the department.

demonstrated desire to

skills/knowledge that will allow that will allow them to

acquire additional

them to contribute to the

contribute to the fulfillment of

skills/knowledge that will allow fulfillment of the department's the department's goals.

them to contribute to the

goals but has not followed

fulfillment of the department's through with acquiring new

goals.

skills or knowledge.

Leadership Skills/People Development ? Displays initiative. Motivates subordinates. Fosters teamwork. Develops high professional goals, objectives and

deadlines.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

1 ? Unsatisfactory

Consistently demonstrates

Demonstrates a thorough

Demonstrates an

Understands most important Cannot provide an adequate

knowledge and support of the understanding of key goals

understanding of key goals

aspects of department goals. explanation of department

mission and business plans of and mission of department. and mission of department. Works well within a team

mission and strategy when

the department. Inspires and Understands how their

Develops working

structure but does not serve in asked. Shows no desire to

guides others toward goal

professional/technical

relationships in order to

a leadership role or foster

know and understand

accomplishments; consistently knowledge, skills, and

complete assignments and

teamwork. Sometimes shows departmental goals and

develops and sustains

experience can be applied to ensure consistency within the initiative by taking action

strategy. Unwilling to take

cooperative working

fulfill department mission and department. Facilitates team without being asked or told. action without being first told

relationships; fosters

goals. Is able to find way to oriented work processes

When faced with obstacles, to do so by a peer or

commitment, team spirit, pride engage others through

through application of basic often gets "stuck" in

supervisor. Waits for others to

and trust; shares leadership teamwork. Develops and

project management skills.

frustration. Generally accepts take action first. Has not

and helps the team become sustains cooperative working Works to overcome obstacles responsibility for assigned

become familiar with work

interdependent by facilitating relationships; fosters

but occasionally needs

work and performs tasks as environment and available

participation and group

commitment, team spirit, pride direction and support to

directed; however when

resources. Is not fully adept

interaction. Consistently

and trust. Always performs succeed. Accepts

obstacles prevent a task from at basic aspects of work

demonstrates ability and

assigned tasks as directed. responsibility for assigned

being completed, may stop

routines and processes and

willingness to seize

Persistent in overcoming

work and performs tasks as work and wait for direction.

does not seem able to

opportunities and resolve

obstacles. Consistently

directed. Most of the time

Becoming more familiar with progress at an acceptable or

problems. Sees what needs to accepts responsibility for

ensures that results are

work environment and

better rate.

be done and takes

assigned work and performs complete and meet

available resources. While

appropriate action. Often

tasks as directed. Always

expectations prior to

not fully adept at all aspects of

completes tasks ahead of

ensures that results are

beginning a new assignment. work routines and processes,

schedule and provides

complete and meet

is progressing at an

assistance to others.

expectations prior to

acceptable or better rate.

Understands and

beginning a new assignment.

demonstrates the ability to

effectively prioritize

assignments to make the

most efficient use of time and

resources.

Problem Solving/Decision Making ? Gives reasonable consideration to all facets of issues that may arise. Gathers and analyzes information. Seeks input and

positive feedback from others. Makes timely decisions. Communicates decisions to all affected parties. Resolves conflict in a positive manner.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

1 ? Unsatisfactory

Displays creativity in seeking

Always approaches

Usually approaches problem Is transitioning in the area of At times, decisions are hastily

solutions to problems and in

problem solving in a

solving in a systematic

problem solving and decision made without fully considering

making decisions. Is able to

systematic manner.

manner. Often seeks

making. Has come to

the possible consequences.

integrate new ideas with current Identifies all resources

resources available for help understand the need for a

Problem solving efforts are

approaches. Effectively identifies available for help and

as necessary. Assures proper more comprehensive

erratic and often not totally

potential problems before they

involves peers and

documentation and follows up approach to reaching

effective. Tends to work alone

arise and acts on problems in the subordinates as

to ensure problem is resolved. solutions and recommending on problems, not soliciting the

early stages. Once solved,

necessary. Tracks issue, Decisions are well thought out outcomes or taking action. Is input of peers or subordinates.

problems do not arise again.

keeps management

and made in a timely. Often willing to listen to a variety of The same or similar problems

Makes good decisions with limited abreast of concerns and interacts with a variety of

opinions. Demonstrates a

seem to reoccur on a regular

but accurate information while

follows up to ensure

individuals in an assortment of willingness to learn from

basis. Lacks ability to adapt

working within schedule. Actively problem is does not

settings. Can accurately

mistakes/failures in order to behavior in accordance with

seeks input when making

reoccur. Decisions are

assess situational demands adapt behavior effectively.

situational demands.

decisions and openly encourages well thought out and made and employ appropriate

a diversity of opinions. Possesses in a timely and logical

behavioral response.

a variety of strategies for solving manner. Keeps supervisor

problems.

informed of progress and

results on a regular basis.

Effectively follows up to

ensure objectives are met.

Relationship Building ? Maintains healthy working relationships. Team player. Good listener. Appreciates diversity of others.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

Builds and maintains outstanding Builds and maintains

Develops successful working Has difficulty at times

working relationships with others. successful working

relationship with others; may interacting appropriately with

Consistently demonstrates the

relationships with others. need guidance from

others. May apply basic

highest level of understanding,

Shows respect for others. peers/supervisor in

communications skills but, at

courtesy, tact, empathy, and

Applies active listening

understanding his/her role in times, behavior indicates lack

concern in all interactions. Is

skills to most situations. being a team player and

of understanding of and/or

sought out by others to provide

Deals calmly and

maintaining a healthy working respect for others. Often has

input into resolving a issue

effectively with stressful relationship. Listens well,

difficulty dealing with stressful

between employees. Actively

situations. Appreciates a applying best practices in

situations.

seeks input from relevant sources variety of perspectives.

communication to ensure

when making decisions and

information is received and

openly encourages a diversity of

understood. Appreciates a

opinions. Always willing to listen

variety of inputs but

to multiple perspectives. Excellent

occasionally does not seek

at managing stressful situations.

other perspectives due to

perceived time constraints or

project constraints.

1 ? Unsatisfactory Has difficulty building and maintaining good working relationships with others. Demonstrates lack of sensitivity toward others. Does not listen to others; does not apply basic communication skills to ensure information is being shared appropriately. Avoids a diverse set of options. Avoids stressful situations.

Communication Skills ? Is skilled at oral and written communications. Demonstrates effective interpersonal communication with subordinates, peers and

supervisors.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

1 ? Unsatisfactory

Demonstrates oral and/or

Communicates with others

Effectively communicates with Generally presents ideas in a Often fails to make thoughts,

written communications skills effectively, speaking and/or in other in speaking and/or

clear, concise manner

ideas and explanations clear

that result in very clear and

writing. Possesses and uses writing but may seek

however may not be able to to others, speaking and/or in

concise messages and

vocabulary required to

advice/editorial input from

sort "good to know" from

writing. Feedback is typified

feedback. Exhibits the ability successfully express

peers or supervisor. In most "must know" information. Not by the need to reword or

to explain or describe in a

thoughts, ideas and

cases presents thoughts and as confident in

elaborate in order to obtain

manner that is easily

explanations. Presents

ideas in a clear, concise

communications skills. Only required level of

understood by most

comprehensive feedback.

manner.

occasionally is additional

understanding.

recipients.

Keeps supervisor and co-

feedback is required to ensure

workers informed.

understanding of message.

Organizational Citizenship ? Volunteers to carry out task activities that are not formally part of a job. Persists with extra enthusiasm or effort when necessary to

complete task activities successfully. Helps others. Follows organizational rules and procedures even when doing so is inconvenient. Endorses supports and

defends organizational objectives.

5 ? Exceptional

4 ? High

3 ? Satisfactory

2 ? Fair

1 ? Unsatisfactory

Consistently demonstrates ability and Frequently takes action

Often takes action without Sometimes attempts to take Unwilling to take action

willingness to seize opportunities and without being asked or told being asked or told by a

action without being asked or without being first told to

resolve problems. Sees what needs to by a peer or supervisor.

peer or supervisor. When told. When faced with

do so by a peer or

be done and takes appropriate action. Persistent in overcoming faced with obstacles either obstacles, often gets "stuck" in supervisor. Waits for

Significantly exceeds expectations on obstacles. Consistently

finds a course of action or frustration. Requires above

others to take action first.

all tasks with minimal supervision.

produces quality work

seeks guidance to

average level of supervision Requires high levels of

Pushes the limits of his or her job

under minimal supervision. overcome. Generally

on most tasks to be effective. supervision to effectively

toward the achievement of goals.

Always has a

produces quality work under Is learning to appreciate the complete job duties. May

Makes sound judgments about when comprehensive picture of minimal supervision. Is goal significance of goal setting and tend to lose sight of

and where to take risks in order to

the end results desired. Is oriented by may need

achievement. Is beginning to desired end results by

obtain results. Impacts and influences goal orientated and

assistance in prioritizing

show understanding of scope becoming too immersed

others in promoting his or her point of effectively prioritizes the

resources, projects. Keeps of strategic initiatives and the in project or process

view. Reacts immediately and

channeling of available

supervisor informed of

relationship to shorter term

detail. Often loses track of

effectively to changes in plans and

resources. Keeps

progress as needed, not in a goals.

and therefore is unable to

priorities. Shows exceptional ability supervisor informed of

formal or routine manner.

communicate progress or

when forced to manage through a

progress and results on a Seeks to understand new

lack thereof. Tends to

crisis situation. Views new challenges regular basis. Effectively

policies/ initiatives in order to

lose sight of the "big

as opportunities for improvement and follows up to ensure

support them and encourage

picture." Consistently

embraces change enthusiastically.

objectives are met.

others to do the same.

unreceptive to change

Embraces new

initiatives and unwilling to

policies/initiatives and

make an effort to conform

encourages others to do

to new policies/initiatives

likewise.

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