Volunteer Job Description



Volunteer Job DescriptionPosition: Customer Service Officer (Volunteer)Department: Resource CentreResponsible to: Customer Service OfficerPurposeWe are on the lookout for people who are interested in volunteering within our Resource Centre. You will assist with general administration duties such as looking after inventory, printing, binding, packing and posting. You will also assist our team at reception.As a volunteer you will play a significant role in helping us successfully provide our services to clients. Our Resource Centre supports and assists people with disability to gain independence.VisAbility will provide:training;ongoing Support; and insurance cover by VisAbility’s Volunteer Insurance policy.Our VisionInclusion and independence for all. Our ValuesBe there for everyone. Trust and be trustworthy. Collaborate and be innovative. Our PurposeTo give everyone living with vision loss the support and confidence they need to thrive in the community.Key ResponsibilitiesUndertake a stock take of items within the Resource Centre.Unpack stock and equipment and place in designated area within the Resource Centre.Package items for collection by post.Other administration duties as assigned.Reception duties:Meet and greet clients / visitorsEnsure clients / visitors sign in via SafeWA app or covid sign-in book and sanitisePrinting and binding documentsOther administration tasks as assigned by the reception teamWhat we look for in our volunteers Genuine interest and a passion for volunteering Commitment to our causeEnthusiasm and positivityIntegrityGood Judgement – knowing the difference between right and wrong, good and badReliability – willing to devote a set amount of time regularly and be punctualEmpathy – ability to understand the plight of a particular person or situation without being judgementalGood communication and interpersonal skills– positive and respectful interaction with everyoneSelf-assurance – able to take constructive criticism on board to improve skills and ability to help othersAdaptability to cope with change and a busy workplace Ability to convey the organisation’s message to groups and individualsJob specific requirementsPolice Clearance dated within the last six months (If the candidate does not possess one, it can be applied for by VisAbility during the volunteer application process)Good customer service skillsAbility to use a computerAbility to work without supervisionAbility to follow written procedures Good communication skills (verbal and written)Reception skills (optional)Time and Availability RequirementsVolunteers are required to commit to a minimum of one day a week, between Monday and Friday, on a regular and ongoing basis. Ideally the candidate will be available to volunteer on a Wednesday. Contact PersonName: Ivani RoqueTitle: Customer Service Officer, Resource CentreEmail: ivani.roque@.au ................
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