KEMPER SPORTS MANAGEMENT



JOB POSTINGDate of Notice:April 1, 2019Position Title:GROUP COORDINATORJob Location:Bandon Dunes Golf ResortPosition Reports To:Group Services ManagerApplication Closing Date:Until FilledSend Application To:Attn: Human ResourcesBandon Dunes Golf Resort57744 Round Lake Rd. Bandon, OR 97411Fax: (541) 347-5850jobs@Primary Duties:Process requests for group outings/events.Maintain clear notes and anize and handle all details for group outings, including room reservations, meals, tee times, and other activities. Ensure proper communication between departments to facilitate coordination of all guest needs and activities. Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility, products, services, amenities, activities, policies, anize and manage International guest reservations and dataHandle customer inquiries and/or complaints in accordance with operating policies and procedures.Be knowledgeable of golf shop operations and merchandise, restaurant and bar menus, hotel operations, and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist customers with special requests.Monitor guest activities and customer satisfaction during group stay.Review billing statements throughout group stay and ensure timely final payment of Master folio invoices.Maintain positive relationships and communicate clearly, tactfully, and persuasively with resort managers and staff to ensure that all employees, especially customer contact personnel, fully understand all pertinent details of events/outings in order to maximize customer satisfaction.Inspect finished arrangements. May be present to oversee the actual service and greeting of guests. Make sure to have contact with group leader at least twice during group stay, maybe more depending on complexity of group.Perform other duties as appropriate, including assisting with FIT reservations and PBX phone as needed.Qualifications:High School diploma required - College degree preferred1 year applicable office experience with proficiency in Microsoft Office: Outlook, Word and ExcelDemonstrated mathematical abilityQuality written and verbal communication skillsAbility to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervisionPositive attitude, professional manner and appearanceMust be able to work flexible hours including evenings and weekends as neededCandidates interested in applying for this position must meet the minimum qualifications for the position. To apply, please send a completed application, optional cover letter and resume to the address shown above prior to the closing date. Complete position description available upon request.Bandon Dunes is an Equal Opportunity Employer ................
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