Role - Amazon Web Services
|Role | |Administrator |
| | | |
|Date | |January 2021 |
| | | |
|Purpose | |To deliver competent and timely administrative and co-ordination services to Mckay staff |
| | | |
|Reports to | |Regional Business support Manager |
|Delegated authorities | |None |
| | | |
|Internal and External | |Internal |
|Contacts | |Regional Manager |
| | |Regional Business Support Manager |
| | |Branch Manager |
| | |Maintenance & Project Staff |
| | |Co-ordinators and Administration |
| | |Supervisors and Managers |
| | |External |
| | |Customers |
| | |Suppliers |
| | |Sales Representatives |
1 Key Result Areas
|Key Result Area |Accountabilities |Outcomes |
|Administrative and |Supervise / Manage Kawerau internal admin and support staff|Documentation is maintained in an accurate and |
|Co-ordination Services | |up-to-date manner with minimal errors |
| |Review all current work daily to ensure work completion is |All work booked and completed efficiently and |
| |being delivered to required timetable and in most efficient|punctually with minimal mistakes and most |
| |manner |cost-effective use of time |
| |Check and correct all accounts documentation |Parts arrive in a timely manner with minimum |
| |Allocate and inform and update all interested parties |returns |
| |Liaise with and up-date suppliers and retailers |All relevant personnel kept informed at all times |
| |Ensure all relevant McKay personnel are kept updated at all|of progress of work and any problems arising |
| |times of any staff availability, problems, complaints or |Company guidelines adhered to at all times |
| |changes relating to jobs or work |Accurate invoicing with various additional client |
| |Follow all company guidelines and processes involved in |required paperwork completed |
| |work performance |Meet contract reporting KPIs |
| |Timesheet processing | |
| |Invoicing | |
| |Update Council systems on work progress in required | |
| |timeframes | |
|Customer Service |Provide efficient and professional service to external and |Commitments to all internal and external customers|
| |internal customers |are met 100% of the time and feedback is positive |
| |Update customers on progress of work and any alterations to|Customers are up-to-date at all times with |
| |cost or timeframe and any problems or changes arising |progress of work |
| |Request advice from manager when any issues/queries arise |Complaints kept to required minimum |
| |relating to customer service or co-ordination of services |All customer complaints/issues passed to relevant |
| |Reception Duties |staff and dealt with in a timely manner and to |
| | |customer’s satisfaction |
| | |Managers kept informed and updated at all times on|
| | |all issues relating to customer service |
|Health & Safety |Ensure full understanding of McKay safety policies and |All work completed in an efficient, safe and |
| |objectives and request advice or opinion when required |approved manner |
| |Assist in Training and HSE requirements | |
|Team membership |Participate as a member of the team and in the wider McKay |Perceived as being an active and committed team |
| |organisation |member of McKay Electrical |
|Other duties |Undertake such other duties as the company may reasonably | |
| |require | |
2 Competencies
|Competency |Level |
|Prioritisation |Manages own workload by prioritising most urgent, juggling, actioning and |
| |managing the expectations of others if deadlines cannot be met |
|Attention to Detail |Takes a detail and quality focus to ensuring the accuracy of own and others |
| |work |
|Relationship Building |Interacts confidently with others, builds strong relationships through |
| |mutual respect, questioning and listening skills |
|Initiative |Looks for responsibilities and opportunities within and outside of assigned |
| |tasks and executes them independently |
|Customer Orientation |Is active in ensuring the customer’s stated needs are met and satisfied |
|Communicating Upwards |Able to communicate confidently to one level up within the organisation |
|Team Work |Works within a team when required and actively participates in team |
| |activities and tasks |
|Responsibility |Takes responsibility and ownership for own actions and area of |
| |responsibility ensuring completion and quality of work |
3 Qualifications, Knowledge and Skills
|Knowledge/ Experience |18 months - 3 years with Customer liaison or administration co-ordination experience |
|Skills (including |Driving License |
|Technology) | |
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