Role - Amazon Web Services



|Role | |Administrator |

| | | |

|Date | |January 2021 |

| | | |

|Purpose | |To deliver competent and timely administrative and co-ordination services to Mckay staff |

| | | |

|Reports to | |Regional Business support Manager |

|Delegated authorities | |None |

| | | |

|Internal and External | |Internal |

|Contacts | |Regional Manager |

| | |Regional Business Support Manager |

| | |Branch Manager |

| | |Maintenance & Project Staff |

| | |Co-ordinators and Administration |

| | |Supervisors and Managers |

| | |External |

| | |Customers |

| | |Suppliers |

| | |Sales Representatives |

1 Key Result Areas

|Key Result Area |Accountabilities |Outcomes |

|Administrative and |Supervise / Manage Kawerau internal admin and support staff|Documentation is maintained in an accurate and |

|Co-ordination Services | |up-to-date manner with minimal errors |

| |Review all current work daily to ensure work completion is |All work booked and completed efficiently and |

| |being delivered to required timetable and in most efficient|punctually with minimal mistakes and most |

| |manner |cost-effective use of time |

| |Check and correct all accounts documentation |Parts arrive in a timely manner with minimum |

| |Allocate and inform and update all interested parties |returns |

| |Liaise with and up-date suppliers and retailers |All relevant personnel kept informed at all times |

| |Ensure all relevant McKay personnel are kept updated at all|of progress of work and any problems arising |

| |times of any staff availability, problems, complaints or |Company guidelines adhered to at all times |

| |changes relating to jobs or work |Accurate invoicing with various additional client |

| |Follow all company guidelines and processes involved in |required paperwork completed |

| |work performance |Meet contract reporting KPIs |

| |Timesheet processing | |

| |Invoicing | |

| |Update Council systems on work progress in required | |

| |timeframes | |

|Customer Service |Provide efficient and professional service to external and |Commitments to all internal and external customers|

| |internal customers |are met 100% of the time and feedback is positive |

| |Update customers on progress of work and any alterations to|Customers are up-to-date at all times with |

| |cost or timeframe and any problems or changes arising |progress of work |

| |Request advice from manager when any issues/queries arise |Complaints kept to required minimum |

| |relating to customer service or co-ordination of services |All customer complaints/issues passed to relevant |

| |Reception Duties |staff and dealt with in a timely manner and to |

| | |customer’s satisfaction |

| | |Managers kept informed and updated at all times on|

| | |all issues relating to customer service |

|Health & Safety |Ensure full understanding of McKay safety policies and |All work completed in an efficient, safe and |

| |objectives and request advice or opinion when required |approved manner |

| |Assist in Training and HSE requirements | |

|Team membership |Participate as a member of the team and in the wider McKay |Perceived as being an active and committed team |

| |organisation |member of McKay Electrical |

|Other duties |Undertake such other duties as the company may reasonably | |

| |require | |

2 Competencies

|Competency |Level |

|Prioritisation |Manages own workload by prioritising most urgent, juggling, actioning and |

| |managing the expectations of others if deadlines cannot be met |

|Attention to Detail |Takes a detail and quality focus to ensuring the accuracy of own and others |

| |work |

|Relationship Building |Interacts confidently with others, builds strong relationships through |

| |mutual respect, questioning and listening skills |

|Initiative |Looks for responsibilities and opportunities within and outside of assigned |

| |tasks and executes them independently |

|Customer Orientation |Is active in ensuring the customer’s stated needs are met and satisfied |

|Communicating Upwards |Able to communicate confidently to one level up within the organisation |

|Team Work |Works within a team when required and actively participates in team |

| |activities and tasks |

|Responsibility |Takes responsibility and ownership for own actions and area of |

| |responsibility ensuring completion and quality of work |

3 Qualifications, Knowledge and Skills

|Knowledge/ Experience |18 months - 3 years with Customer liaison or administration co-ordination experience |

|Skills (including |Driving License |

|Technology) | |

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