HR Shared Services / HR Operations Models and Trends

HR Shared Services / HR Operations Models and Trends

Danielle Collier

Catarina Levita Schallenbach

December/2017

1

Methodology

Research

? 3 legged stool HR operating model

Centers of Excellence

(COEs)

HR Shared Services / Operations

HR Business Partners (HRBPs)

Survey

? 9 questions ? Understand HRSS structures

39 Companies

Interview

? 45 minute interviews

? Deep dive into Employee Experience, Tech and HR Organization

44

HRSS Executives

15 Industries

2

Presentation Overview

1. Areas of Evolution 1. The Model 2. The Focus of HRSS Centers 3. Process and Technology

2. HR Organization and Future Trends

3

AREAS OF EVOLUTION

4

HRSS: Three Areas of Evolution

Model

How HRSS is organized to provide HR services to the organization

Center What are the main drivers of HRSS

Process

How has HRSS structured process and technology

46% of companies are currently going through a large HRSS / Operations change!

Overview

Model Evolution

Process Evolution

Center Evolution

HR Organization 5

MODEL EVOLUTION

6

HRSS: Model Evolution

Decentralized

? No true shared services ? Services are provided by

COEs and HRBPs

Centralized & Standardized

? One structured area providing some HR Services

? Provide few HR functions (i.e. benefits, payroll, etc.)

? Services are standard to all employees

Complex & Global

? Provide many HR functions (i.e. compensation, recruitment)

? Provide global processes ? All repeatable transactions

& more complex functions

21%

Overview

Model Evolution

46%

Center Evolution

Process Evolution

33%

HR Organization 7

Survey Data by Company

Which functions are included in your HRSS? Where are your HRSS centers located?

HRSS Functions

Benefits Reporting Job Leaves Payroll Recruiting Unemployment Compensation Relocation Performance Management Employee Relations Onboarding T&D/Learning

Overview

49% 46% 46%

85% 85% 82% 74% 74% 69% 69% 64% 59%

Model Evolution

39% of companies have HRBPs and Managers access reports through self-service.

Center Evolution

97%

Center Locations

31%

26% 23% 18% 15% 10% 8% 8% 8% 8%

Other Countries

Canada

Belgium

France

Netherlands

Germany

Brazil

Hong Kong

Panama

Japan

Costa Rica

Korea

Slovakia

Australia

Czech Republic

Malaysia

Spain

Process Evolution

HR Organization 8

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