Learning and Development - Human Resources

LEARNING and DEVELOPMENT

Fall 2013

"Unlock" Your Potential

SKILLPORT REWARDS ? EARN THEM!

All permanent Staff and Faculty are eligible to earn rewards for completing Skillport online training courses between August 12th and December 31, 2013. You can claim your reward* by visiting the Employee Learning and Development Skillport home (link below) and following the link with directions to "Claim My Reward".



Acrylic Cup = 1 Skillport Course

Lunch Bag = 3 Skillport Courses

Laptop Bag = 5 Skillport Courses

Padfolio = 8 Skillport Courses

*While supplies last ? limited availability This rewards program applies to courses completed between August 12th and December 31,

2013. All Skillport courses must be at least 1 hour to qualify for rewards.

Learning and Development ~ Fall 2013

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Table of Contents

Skillport Rewards ? Earn Them! ............................................................................................. 2 General Information .............................................................................................................. 7

How to Register ....................................................................................................................... 7 Supervisory Approval............................................................................................................... 7 Special Accommodations......................................................................................................... 8 Confirmation............................................................................................................................ 8 Cancellation ............................................................................................................................. 8 Accessing Your Training Transcript.......................................................................................... 8 Contact Us................................................................................................................................ 9 Certificate Programs ............................................................................................................ 11 ASPIRE .................................................................................................................................... 11 Professional Administrative Certification--PAC Updated Program Coming Spring 2014! .. 12 Certificate Program in Grants and Contracts Administration ............................................... 13 Leadership Enhancement and Development--LEAD ............................................................ 15 The Leadership Experience NEW! ......................................................................................... 16 Workshops for ALL Staff and Faculty .................................................................................... 17 Budget: Understanding Your General Fund .......................................................................... 17 Business Continuity Planning................................................................................................. 17 Common Ground ................................................................................................................... 18 Complex Payments and Tax Guidance .................................................................................. 18 Conference Planning at UNC Charlotte ................................................................................. 19 Conflict Management & Resolution ...................................................................................... 19 Consumer Scams and Identity Theft NEW! ........................................................................... 20 Delivering Homerun Service NEW!........................................................................................ 20 Disability, Diversity & Work................................................................................................... 21 Eat Smart, Move More, Weigh Less ? Online Sessions ......................................................... 22 Eat Smart, Move More, Weigh Less ? Classroom Sessions ................................................... 23 Electronic Personnel Action Form (EPAF) Process NEW! ...................................................... 24 Email Etiquette ...................................................................................................................... 24 EPA Faculty Recruitment and Hiring...................................................................................... 25 EPA Staff Recruitment and Hiring.......................................................................................... 25

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Essentials of Departmental Financial Management.............................................................. 26 Ethics in the Workplace ......................................................................................................... 26 Facilitated Key Performance Indicators (KPIs) NEW! ........................................................... 27 Facilities Management Services ............................................................................................ 27 Family Medical Leave Act (FMLA).......................................................................................... 27 Financial Balance ................................................................................................................... 28 Fire Extinguisher Training ...................................................................................................... 28 Fixed Assets ........................................................................................................................... 28 Fraud Awareness ................................................................................................................... 29 Hazardous Waste Training..................................................................................................... 29 Hiring Procedures for Employing Students ........................................................................... 29 Hiring Procedures for SPA Temporary Employees ................................................................ 29 Internal Auditing Issues ......................................................................................................... 30 Interpersonal Communications: Relate or Negate................................................................ 30 Mail and Package Services/Copy Center ? What's New? UPDATED!.................................... 31 Making Meetings Work ......................................................................................................... 31 Materials Management & Accounts Payable 101 ................................................................. 32 Mixing the FIVE Generations NEW!....................................................................................... 32 Personal Safety Awareness.................................................................................................... 33 Problem Solving and Brainstorming NEW!............................................................................ 33 Paying for Travel at UNC Charlotte........................................................................................ 33 Project Management Fundamentals NEW!........................................................................... 34 Quality Conversations NEW! ................................................................................................. 34 Religion in the Workplace...................................................................................................... 35 Request For Proposals (RFP) Process .................................................................................... 35 Solving the Puzzle of Endowments NEW! ............................................................................. 36 State and University Revenues: The Mystery behind Your Paycheck ................................... 36 Stress Management Essentials NEW!.................................................................................... 37 Take Charge: Learn Self Defense ........................................................................................... 37 The Dynamic Team NEW! ...................................................................................................... 38 The Many Faces of Auxiliary Services .................................................................................... 38 Understanding and Embracing Change NEW!....................................................................... 39 Utilizing Your Educational Perks ............................................................................................ 39

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Why Diversity Matters........................................................................................................... 40 Workshops for Supervisors and Managers ........................................................................... 41

Fair Labor Standards Act (FLSA)............................................................................................. 41 Equal Employment Opportunity Institute (EEOI) .................................................................. 41 Handling a Difficult Discussion .............................................................................................. 42 Leading at the Speed of Trust................................................................................................ 42 Salary Administration ............................................................................................................ 43 Taking Charge of Change NEW!............................................................................................. 43 Targeted Selection ................................................................................................................. 44 The Face in the Mirror NEW!................................................................................................. 44 E-Learning ........................................................................................................................... 45 Skillport Online .......................................................................................................................... 45 Administrative Support ......................................................................................................... 46 Business Analysis ................................................................................................................... 46 Business Law .......................................................................................................................... 46 Communication ..................................................................................................................... 46 Consulting Skills ..................................................................................................................... 46 Customer Service ................................................................................................................... 47 E-Learning .............................................................................................................................. 47 Finance and Accounting ........................................................................................................ 47 Foundation Skills.................................................................................................................... 47 Human Resources .................................................................................................................. 47 Industry Foundations............................................................................................................. 48 Leadership ............................................................................................................................. 48 Knowledge Management ...................................................................................................... 48 Management ......................................................................................................................... 48 Marketing .............................................................................................................................. 48 Microsoft Office ..................................................................................................................... 49 Operations ............................................................................................................................. 49 Professional Development .................................................................................................... 49 Project Management ............................................................................................................. 49 Program/Portfolio Management........................................................................................... 50 Sales ....................................................................................................................................... 50

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