Asset Management Key Performance Indicators



Plexent16479 Dallas Parkway, # 140Addison, TX 75001Phone: 972.381.0077Fax: 972.381.8150Asset ManagementKey Performance Indicators (KPIs) – Phase 1Prepared for:Fermi National LaboratoryJanuary 29, 2009Copyright ? 2008PlexentAll Rights ReservedPlexent Proprietary InformationProprietary information of Plexent or its affiliates is contained herein. Any reproduction, use, appropriation, or disclosure of this information, in whole or in part, without the specific prior written authorization of the owner thereof is strictly prohibited. Failure to observe this notice may result in legal proceedings or liability for resulting damage or loss.GeneralDescriptionIdentify the Key Performance Indicators for Asset Management PurposeThis document describes the Key Performance Indicators for Asset Management during the phased implementation. Applicable toAsset Management ISO20000 ProjectSupersedesN/ADocument OwnerAsset ManagerOwner OrgComputing DivisionRevision Date1/29/2009Version HistoryVersionDateAuthor(s)Change Summary11/9/2009Anil GargDocument CreationTable of Contents TOC \o "2-2" \h \z \t "Heading 1,2,Table Header,1" 1.0 Introduction PAGEREF _Toc220730221 \h 42.0 Initial Proposed Reports PAGEREF _Toc220730222 \h 43.0 Future Proposed Reports PAGEREF _Toc220730223 \h 44.0 Initial Proposed KPIs PAGEREF _Toc220730224 \h 45.0 Relationship to Other Documents PAGEREF _Toc220730225 \h 61.0 IntroductionThis document describes the Key Performance Indicators (KPIs) for the Asset Management. These KPIs will support the asset management’s process control framework and periodic quality assessments of asset management processes and data. 2.0 Initial Proposed Reports Initial proposed reports for Asset Management:Inventory listing by type of asset (i.e. server, router, switch, printer etc.)Base Line Report for Assets. Inventory listing by status of asset (i.e. ordered, deployed, retired etc.) Report on unauthorized additions, modifications, or removal of assets. 3.0 Future Proposed ReportsThe future proposed reports for Asset Management: Inventory listings of servers by Operating System4.0 Initial Proposed KPIsInitial Proposed KPIs: Number of Incidents by Configuration Item Identification of configuration items (servers, printers, routers and switches) having the most incidents. Individuals outside of the asset team modifying the asset information. Identification of individuals outside of the asset team modifying the assets information. Accuracy of Asset information The percentage improvement in the accuracy of audit of configuration items. Time taken to reconcile the inventoryThe percentage improvement in the speed of the audit of configuration items. Percentage of difference from Base LineThe percentage of difference in attributes change from a given base line. 5.0 Relationship to Other DocumentsDocument NameRelationshipITIL GlossaryTerms and definitions ................
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