Process Management Framework
Process Management Framework
High level: What is the organization (relationship between people, processes, control mechanisms, and org structure), can it support a process management perspective
Organizations are composed of people, processes, control mechanisms, structure (what is relationship in the given firm and how well does the composition react to environment (including external stakeholders))
Communication flow (including how goal congruency is achieved)
Functional relationship
Board and C?O
History of continuous improvement
Excel test
Quality of management/leadership, assessment, design, conformance, control in the three levels organizational, process and operational (and three within each: strategic, tactical, personal)
Culture, is there an enterprise/systems view or is it myopic (expressed and displayed can be different), what is being displayed
Given the correct set of the above
What is the current state of processes
Stakeholder satisfaction
View of stakeholder satisfaction
Who is looking at the processes, is there a process owner
Are processes looked at enterprise wide
Is there an enterprise wide process schematic that shows logic flow, resource needs, information flow/data flow logic, business rules, and interfaces between processes
Is there a quality control policy for each process, how are processes assessed/evaluated
What business rules control process drift
How do they design processes
Are processes tied to wants/needs of stakeholders
Are processes designed around who people are
Is there a structured methodology for process design? (HoQ, Axio. Des.)
Are processes designed with consideration for human nature?
During planning of implementation, are users as well as other stakeholders considered?
Where will changes lead us relative to current state?
Is integration among processes considered and executed
How do they implement processes
Is implementation started in design
Were people (users, stakeholders) involved in design? Implementation?
Was implementation lead or pushed?
How do they manage and control processes
QC policy for each process or set of processes
Is there a process owner and what is that person’s relationship to the users
What is the continuous improvement process
Are there channels for ideas
Is there education and learning relative to continuous improvement
What is the reward system
Is there goal congruency so that process suggestions and changes actually promote high level strategy obtainment and customer satisfaction.
What tools and/or concepts are used
Lean manufacturing
Simulation
Statistical (SPC, 6sigma, ???)
Other quant and qual tools
BPM type software
What is the understanding relative to efficiency and effectiveness
Is cost/benefit analysis alive and well
Short version:
How to determine degree of PM expertise a company may have.
Evidence of correct product: stakeholder satisfaction (relative to something, past, industry…)
Owners: stock price, growth, sustainable mission, vision, strategy
Employees: turn over, unions or not, incentive programs, compensation
Suppliers: turn over, evidence of SCM
Customers: growth, brand image
Communities: what do they do for their communities
Environment: what do they do to ensure that they are sustainable from an environmental perspective
What evidence of what part of PM is the driver of their current status relative to ‘correct product’.
Support processes: MVS creation, knowledge management (accounting, IT, IS, improvement and change, assessment, goal congruency) , R&D of product, Hiring, Training, Compensation, TDR’s Communication, finance, community relations, R&D of process, the process of process mgt…
Primary Processes: SCM/procurement, customer relations/marketing, manufacturing, service
Interface management: how well do all of the above work together
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