Competency 1: Accountability - University of Washington



Sample Competency Definitions, Criteria, and Interview QuestionsThis document lists sample competency definitions, criteria, and interview questions that are designed to reveal the extent to which the candidate exhibits the desired competency. Competency 1: AccountabilityDefinition: Takes responsibility for setting and successfully meeting work objectives and performance expectations.Criteria:Regularly completes essential duties and responsibilitiesMeets project deadlines and work objectivesAssumes personal ownership of role in department or team successTakes initiative to acquire new knowledge and expertise to improve performanceExample Interview Questions: Please describe a time when you had to accept responsibility for a mistake that wasn’t your fault.Tell me about a time when you failed to meet a deadline? What could you have done differently?Competency 2: AdaptabilityDefinition: Open to different and new ways of doing things. Able to adapt or change approach when necessary.Criteria:Seeks other perspectives and insight Adjust to changing circumstances (projects, deadlines, priorities)Accepts new team members and working stylesExample Interview Questions: Please provide an example of a time when you had to adjust your approach to work collaboratively with a co-worker?What tricks and techniques have you learned to make your job easier or your work processes more efficient? Competency 3: CollaborationDefinition: Partnering with others (internally and externally) to produce new outcomes and accomplish work goals, tasks, and objectives. Criteria: Actively seeks opportunities to work with other departments to improve processes and develop new ideas.Shares knowledge and acts as SME for other staff and departments when needed.Proactively works to build relationships and forge partnerships with other departments and external stakeholders.Interview Question: Describe the best colleague or supervisor you worked with? What part of their communication or leadership style appealed to you the most?Give an example of when you had to work with someone who had a different personality than yours. How did you handle interactions with that person? Competency 4: CommunicationDefinition: Demonstrates clear, concise, and effective verbal and written communication, and prioritizes listening and understanding others. Criteria:Clearly conveys information and ideas in a manner appropriate to the audience.Exhibits the necessary writing skills needed to communicate accurate information to all stakeholders via both formal and informal forums. Practices active listening and asks clarify questions I when necessary. Example Interview Questions: In your previous positions, how have you been able to effectively demonstrate your written communication skills to your leaders and peers? Please describe an example of a specific way you used your communication skills to resolve a conflict or misunderstanding with a colleague (or student, customer). Competency 5: Critical thinking Definition: The ability to understand how different systems and components impact each other and look at situations from multiple perspectives.Criteria:Considers all perspectives and uses objective information to make a decision.Demonstrates the ability to anticipate potential scenarios and recommend appropriate solutions.Ability to challenge common beliefs and gain insight look beyond the obvious solutions.Example Interview Question: Sometimes we have to make decisions very quickly. Describe a time when you made a decision too quickly.Describe a time when you needed to convince the team, managers or senior leaders in your organisation to try an alternative way to solve a petency 6: Customer service or Service-orientationDefinition: Takes personal responsibility to provide exceptional service by recognizing and meeting the expectations of both internal and external customers. Criteria:Greets and welcomes customers in a warm and friendly manner.Works to establish creditability with customers, colleagues, and leaders.Effectively communicates with all customers and listens to understand the customers need.Example Interview Question: Tell me about a time you went above and beyond what was expected to please a?customer?Tell me about a time you displayed great customer service when helping one of your colleagues or leaders?Competency 7: Decision-makingDefinition: Demonstrating the ability and commitment to utilize critical thinking skills to make appropriate decisions in a timely manner. Criteria:Demonstrates the ability to make equitable decisions based on policies and organizational directives Demonstrates the ability to make decisions when significant information is incomplete and/or ambiguousDemonstrates understanding of how decisions may have varying impacts on stakeholdersExample Interview Question: Tell me about a time when you had to make a decision with very little information or context?Sometimes we have to make decisions very quickly. Describe a time when you made a decision too petency 8: Commitment to diversity, equity, and inclusionDefinition: A commitment to understand and value the unique diversity of others, and a willingness to practice cultural sensitivity. Criteria:Exhibits self-awareness and acknowledges personal challenges with bias and “blind spots”.Demonstrates the ability to exercise empathy to see through the lens of others. Recognizes the broad challenges and complexities of diversity, equity, and inclusion, but still willing to commit and put the work in to gain deeper understanding. The ability to learn about the lived experiences of others and desire to grow from the knowledge.Example Interview Question: What are some specific things you have done in the last year to further your development and understanding in diversity, equity, and inclusion work? What privileges have afforded you the opportunity to apply and qualify for this position, and how does that influence your outlook on the value of diversity, equity, and inclusion efforts in the workplace? Competency 9: Interpersonal skills Definition: The ability to relate and connect with people from various cultures, backgrounds, and levels of expertise. Criteria:Demonstrates the ability to build relationships and partner with others. Exhibits the ability to practice empathy and use communication skills to resolve conflicts and misunderstanding.Connects with people in a welcoming, friendly, and professional manner.Example Interview Question: What are the three most important factors that make you an effective and valued co-worker at your current job?When you have entered a new workplace in the past, describe how you have gone about meeting and developing relationships with your new coworkers, supervisors, and reporting petency 10: InnovationDefinition: Provides new insights into situations and develops new and advanced solutions and processes. Criteria:Proactively seeks and acquires new knowledge or expertise to improve job performance and help meet organizational goals.Contributes new concepts and strategies that lead to significant improvements.Promotes an environment that encourages “out of the box” thinkingExample Interview Question: Share an example of a time you knew there was a more innovative way to accomplish something, but you chose not do it that way. Why? How do you balance the need to come up with something creative with the need to develop something practical and functional?Competency 11: Leadership (Management)Definition: The ability to use knowledge, experience, and skills to contribute to the exceptional performance and performance and help foster and encourage excellence in others. Criteria:Demonstrates the ability to effectively communicate ideas in a way that creates a common understanding and interest.Understands the importance of and has the ability to influence and engage others to take action to meet organization goals. Shows awareness of personal strengths and knows how to recognize and value the strength of others. Example Interview Question: In your previous roles, have you ever experienced a time when your staff did not want to take on a project or task? Explain how you have helped them to understand how the expectation fits with your operation plan.Tell us about a time when a staff member was under-performing. How did you hold them accountable and help them improve on their performance?Competency 12: TechnologyDefinition: The ability to utilize technology to optimize and improve performance and processes. Criteria:Familiar with how to use internal work systems and software programs needed to perform job duties.Proficient knowledge of Microsoft Suite, Google Suite, and other software programs. Familiar with how to like Zoom, Skype and other teleconference platforms as needed. Example Interview Question: What Software and Devices Have You worked with? Which are the most comfortable with using?How do you use technology to perform your daily duties more efficiently? ................
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