KEEPING YOUR PEOPLE ENGAGED AND PRODUCTIVE THROUGH …

LEADING THROUGH CRISIS AND BEYOND COVID19 WEBINAR SERIES

KEEPING YOUR PEOPLE ENGAGED AND PRODUCTIVE THROUGH THE CRISIS

8 April 2020

SPEAKERS

JAMIE PRIDE Client Partner,

Korn Ferry Australia

CHRIS MAYLER Senior Client Director

Korn Ferry, Australia

JINGQI LI Senior Principal

Korn Ferry, China

Housekeeping

1 ALL LINES ARE MUTED 2 SUBMIT YOUR QUESTIONS THROUGH THE Q&A BOX 3 GIVE US FEEDBACK 4 WE WILL SHARE THE SLIDES AND RECORDING WITH YOU AFTER THE SESSION 5 JOIN OUR UPCOMING WEBINARS

? 2020 Korn Ferry. All rights reserved

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Motivation is critical right now ? and can erode fast

WHAT MAKES WORK WORK?

Engagement and enablement

WHAT'S CHALLENGING RIGHT NOW?

Distraction and frustration

WHAT CAN WE LEARN FROM PAST CRISES?

Motivation can erode quickly ? but is key to recovering at pace.

Engagement = committed people willing to go the extra mile.

Distraction ? often due to worry at a personal level ? erodes engagement.

Enablement = the right people in the right roles with the right tools in the right work environment.

Frustration ? often due to difficulty in meeting work goals in a disrupted environment ? compromises enablement.

In the 2008 financial crisis, we saw that:

Existing motivation gaps were exposed quickly ? and companies that captured/acted on that learning quickly reaped rewards.

Companies that emphasized engagement and enablement during the crisis recovered more quickly.

? 2020 Korn Ferry. All rights reserved

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Doing more; doing less

EMPLOYEES NEED MORE

? Prioritization and focus. ? Informal connection and

mentoring. ? Medium-term planning and

mobilization.

EMPLOYEES NEED LESS

? Meeting overload. ? Scattered scheduling. ? Reporting on "the noise" at

the expense of what's critical.

LEADERS SHOULD NOT:

Assume everyone has more free time.

Instinctively clamp down on metrics and rules.

Think of employees as one homogeneous group.

HOW CAN LEADERS BEST ENABLE THE `MORE' AND THE `LESS'? Focus on facilitating sharing, generating peer examples, and "group-sourcing"

? 2020 Korn Ferry. All rights reserved

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