502D Air Base Wing Customer Service Guide
Joint Base San Antonio 502d Air Base Wing
Customer Service Guide
Joint Base San Antonio, Texas April 2016
DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES. OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES.
DoD telephones are provided for the transmission of official government information only and are subject to communications security monitoring at all times. Use of official DoD telephones constitutes consent to communications security telephone monitoring
TABLE OF CONTENTS
Functional Index..................................................................................................................................3 How to Use this Guide..........................................................................................................................4 Emergency Numbers............................................................................................................................5 Phone Numbers by Organizational Listing..............................................................................................6
502d Air Base Wing...................................................................................................................6 Wing Staff Agencies...................................................................................................................7
502d Air Base Wing Protocol............................................................................................7 502d Air Base Wing Command Post..................................................................................7 502d Air Base Wing Resilience & Community Support...........................................................7 JBSA Sexual Assault Prevention & Response.....................................................................7 502d Air Base Wing Equal Opportunity..............................................................................8 502d Air Base Wing History.............................................................................................8 502d Air Base Wing Inspector General..............................................................................8 502d Air Base Wing Legal...............................................................................................8 502d Air Base Wing Public Affairs....................................................................................10 502d Air Base Wing Safety.............................................................................................10 502d Air Base Wing Plans Programs & Integration.............................................................10 502d Comptroller Squadron.......................................................................................................12 502d Contracting Squadron........................................................................................................13 Air Force Band of the West........................................................................................................13 502d Force Support Group.........................................................................................................14 502d Force Support Group/Camp Bullis............................................................................14 502d Force Support Squadron........................................................................................14 802d Force Support Squadron........................................................................................18 502d Installation Support Group..................................................................................................22 502d Civil Engineering Squadron....................................................................................22 502d Communications Squadron....................................................................................25 502d Operations Support Squadron.................................................................................26 502d Security Forces and Logistics Support Group.........................................................................27
DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES. OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES.
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502d Security Forces Squadron......................................................................................30 802d Security Forces Squadron.......................................................................................32 902d Security Forces Squadron.......................................................................................35 502d Logistics Readiness Squadron................................................................................36 502d Trainer Development Squadron...............................................................................38 Additional Services on JBSA...............................................................................................................39 Medical Services.....................................................................................................................39 JBSA Independent School Districts..............................................................................................39 Commissary...........................................................................................................................40 Army and Air Force Exchange Service..........................................................................................40 502D ABW Organizational Chart...........................................................................................................41
DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES. OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES.
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FUNCTIONAL INDEX
Airfield Operations...............................................................................................................................25 Aquatics Centers.................................................................................................................................16 Band of the West.................................................................................................................................13 Bowling Centers..................................................................................................................................15 Camp Bullis, Force Support Group..........................................................................................................14 Chaplain..............................................................................................................................................8 Child Development Center.....................................................................................................................17 Civil Engineering Squadron, 502d............................................................................................................22 Civilian Personnel................................................................................................................................20 Command Post.....................................................................................................................................7 Communications Squadron, 502d............................................................................................................25 Comptroller Squadron, 502d ..................................................................................................................12 Contracting Squadron, 502d..................................................................................................................13 Clubs................................................................................................................................................15 Crisis Action Team...............................................................................................................................10 Dining Facilities...................................................................................................................................18 Education and Training.........................................................................................................................18 Employee Assistance Program...............................................................................................................11 Equal Opportunity..................................................................................................................................8 Equestrian Center................................................................................................................................16 Exchange...........................................................................................................................................40 Executive Office/Wing Commander...........................................................................................................6 Fire Emergency Services.......................................................................................................................22 Fitness Centers...................................................................................................................................16 Force Support Squadron, 502d...............................................................................................................14 Force Support Squadron, 802d...............................................................................................................18 Golf...................................................................................................................................................15 Historian..............................................................................................................................................8 Hotels................................................................................................................................................19 Housing.............................................................................................................................................23 Identification Cards..............................................................................................................................21 Information Technology Support.............................................................................................................26 Information, Tickets & Travel (ITT)...........................................................................................................15 Inspector General..................................................................................................................................8 Interactive Customer Evaluation (ICE)......................................................................................................11 JBSA Makes Cent$.......................................................................................................................................................10 Legal Assistance...................................................................................................................................9 Library...............................................................................................................................................18 Lodging.............................................................................................................................................19 Logistics Readiness Squadron, 502d.......................................................................................................36 Manpower..........................................................................................................................................20 Medical Services.................................................................................................................................39 Military & Family Readiness Center.........................................................................................................19 Military Personnel................................................................................................................................20
DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES. OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES.
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Operation Security...............................................................................................................................10 Operations Support Squadron, 502d........................................................................................................25 Outdoor Recreation..............................................................................................................................16 Plans Programs and Integration (XP).......................................................................................................10 Protocol Office......................................................................................................................................7 Public Affairs.......................................................................................................................................10 Resiliency............................................................................................................................................7 Rideshare..........................................................................................................................................27 Safety................................................................................................................................................10 School Districts....................................................................................................................................39 Security/Police JBSA-Lackland (802d Security Forces Squadron)..................................................................32 Security/Police JBSA-Randolph (902d Security Forces Squadron).................................................................35 Security/Police JBSA-Fort Sam Houston/Camp Bullis (502d Security Forces Squadron).....................................30 Sexual Assault Prevention and Response...................................................................................................7 Substance Abuse.................................................................................................................................11 Suicide Prevention.................................................................................................................................7 Trainer Development Squadron, 502d......................................................................................................38 Visitors on Base..................................................................................................................................27 Work Orders.......................................................................................................................................24
HOW TO USE THIS GUIDE
All phone numbers listed in this guide are commercial phone numbers. If you would like to make a call on the Defense Switched Network (DSN), please use the following guide:
JBSA-Lackland (Commercial=DSN)
*292=554 *395=969 *671=473 *925=945 *977=969
JBSA-Randolph (Commercial=DSN)
*565=665 *652=487
JBSA-Fort Sam Houston (Commercial=DSN)
*221=471 *295=421 *466=450 *808=420 *916=429
The following abbreviations are used to represent JBSA locations:
JBSA-Lackland (JBSA-LAK) JBSA-Randolph (JBSA-RND) JBSA-Fort Sam Houston (JBSA-SAM) JBSA-Camp Bullis (JBSA-BUL) JBSA-Canyon Lake (JBSA-CAN) JBSA-Medical Center Annex (JBSA-MCA) JBSA-Grayson Street Annex (JBSA-GSA) JBSA-Kelly Field Annex (JBSA-KFA) JBSA-Port San Antonio (JBSA-PRT) JBSA-Medina Annex (JBSA-MED) JBSA-Seguin Auxiliary Field (JBSA-SAF)
DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES. OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES.
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