West Coast Spa Manual



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Owners Manual

Portable Spas

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Contents

Introduction page 2

Important information page 2

Safety information page 3

Site selection page 4

Electrical requirements page 5

Cover installation page 6

Before filling with water page 6

Installation and set up page 6

Chemical set up and water maintenance page 7

Water problems and solutions page 8

Operation page 9

Maintenance page 13

Frequently Asked Questions page 16

Specifications page 20

Spa Trouble shooting page 20

Maintenance log page 22

Purchase information page 22

Optional Accessories page 22

Sapphire spas drain valve instruction page 23

Introduction

Congratulations on purchasing a West Coast Spa. Your Spa has been manufactured to the high standards that West Coast Spas have become famous for.

Your Spa has been designed to be easy to operate and maintain, it will give you years of trouble free operation.

This manual will guide you through the process of delivering, installing, setting up your water, chemicals and regular maintenance of your spa. Please familiarize yourself with this manual and refer to it when in need of directions.

Important information

• Do not drain or fill the spa while the spa is turned on or plugged in

• Keep water levels above all jets

• Maintain proper Alkalinity and pH levels, spa components may become damaged due to improper balance

• Only use recommended power outlets (check electrical requirements)

• Make sure that the power cord does not lie across a pathway or traffic area as this could be a safety hazard

• Do not use any electrical appliances within 2 meters of the spa when the spa is in use

• Never turn the spa on while the spa is empty, this could cause irreparable damage to the spa and nullify the warranty. In addition to damaging the spa, operating a spa without a sufficient amount of water could cause a fire

• If a portable spa is used indoors, sufficient drainage will be needed and adequate ventilation will also be required. Water that splashes on to the floor around the spa could become a hazard, it is recommended to use a non slip water resistant floor

• Before filling the spa make sure that all power cords and cables are free and not lying under the weight of the spa

• Before filling spa, make sure the barrel unions are tight as they can slightly vibrate and come undone during transit (The barrel unions are the big black hand tightening bolt type things on each side of the pumps and control unit, also called union joints) This is where the PVC pipes meet the pumps and heaters or control units, see below

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Safety warning

• Spa water temperature should never exceed 40c. Spa thermostats may error by up to 2 degrees Celsius. The water temperature should be reduced when children use the spa. Doctors recommend that the maximum time a person should remain in a heated spa is 20 minutes. It is possible to stay longer with temperatures similar to our own 36 to 37c

• Drinking alcoholic beverages before or while in a spa can cause drowsiness; this could lead to unconsciousness and even drowning. It should be noted that persons should not use a spa if they have been drinking alcohol. Alcohol has a strong effect on people while in a spa

• Pregnant women should consult with their doctor before using a heated spa. Soaking in water 38c or above during the first three months of pregnancy could lead to fetal damage

• Persons with a medical history of circulatory problems, heart disease, diabetes or blood pressure problems or are immunocompromised should consult with their doctor before using a spa

• Do not use a spa if you have had recent surgery or if you have been seriously ill. Persons taking medications that may cause drowsiness such as tranquilizers, antihistamines or anticoagulants should not use a spa

• The wet surface of a spa is slippery be careful not to slip as this could cause injury

• Pools and spas should be fenced off as to stop children accessing the area. Hard top covers should be locked when not in use. An adult should always supervise when children are in a spa or a pool

• Long hair should be tied back when using a spa. Keep long hair at least 10 inches away from skimmer and suction fittings. Keep your head out of the water

• The water quality of a Spa is vital to your health. When spa water is heated it becomes an ideal place for bacteria and microorganisms to breed. These organisms can include Naegleria fowleri that can produce a meningoencephalitis and Legionella pneumophila that can produce legionnaire's disease. These infections can be fatal in humans. Your water should be tested regularly and chemical instructions should be followed. All spas require chemicals, even if you are using a ozone or nature2 system. Health departments recommend that spa water should be emptied and replaced every 8 weeks. Do not swallow spa water

• Regularly check your spa or hot tub and make sure it is in good, safe working condition, and that drain covers are in place and not cracked or missing. Check the drain covers yourself throughout the year. These are the suction points in the foot well of your spa

Site Selection

As your spa is portable you can place it wherever you like; on decking, brick paving, concrete slab or indoors. Please note the following points

• Check your local building codes before installing your spa

• Select a location that will compliment your lifestyle and your home. The spa will become an integral part of your life and therefore should be placed advantageously

• You must have a level surface to place the spa on, damage may result to the spa if the surface is uneven. A slight angle is ok, as this will allow for the water to drain away from the spa. One inch per 10 feet is the ideal

• Be sure to have good drainage. Do not place the spa in a position where water will make a puddle around the base of the unit

• Make sure that the surface is strong enough to support the weight of the spa including the water (1 litre weighs 1kg) and people, a strong foundation is essential in order to prevent damage to the spa. A base of poured concrete is recommended for portable spas, approx 100mm thick

• Make sure that access to the spa is possible as this will be needed for general maintenance

• Try and pick a place that is private, sheltered and shielded from the wind

• If placing a spa on a deck or balcony it is important that a structural engineer inspect and approve the site prior to installation

• Consideration should always be given to maintenance of the pool in the unlikely event of product failure

• If using brick paving, the surface must be level and of professional finish, yellow sand should be used and the surface compacted with a compactor before and after laying the bricks

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Electrical Requirements:

Portable electric spas require-

• Waterproof power socket(s) minimum of 1.2 meters away from the spa but within 2m

• Direct twin and earth back to mains board on separate ELCB (or similar)

• 1 x 10 or 15-amp power point (consult a qualified electrician) (1 pump models)

• Portable models with 2 pumps require either a 32 amp or a 15 amp + a 10 amp some models require 1 x 15 amp. Check with store where you purchased your spa

Hard top Cover Installation

1. Remove the cover packaging

2. Place the hard top on to the spa

3. Use the straps to see where you need to put the locks

4. Use a drill with a Philips screw head, use self tapping stainless steel screws

5. Do not screw the cover latches in a full stretched position, leave some slack to allow for movement

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Before filling the Spa with water

1. Make sure that the power cord and cables are free and not caught under the spa

2. Make sure that the spa is on an even surface

3. Make sure that the drain valve is closed (should be closed on arrival)

4. Make sure the Barrel unions are tight (This is where PVC pipes meet pumps and heaters)

Installation and Setup

After completing all of the above stages you will be ready to fill your spa

1. Remove any packaging materials that may be on the spa

2. Clean away any debris that may be in the spa.

3. Use your garden hose to fill the spa with water until water reaches just below the headrests. Note that the water must be covering all of the jets and the inlet on the spa skimmer. It is recommended to remove the filter lid and put the hose into the filter while filling the spa; this will eliminate any air locks.

4. When the spa is full of water, plug the spa into the power point, or if spa is hard wired turn on at the switch

5. When the spa is plugged in and turned on, set the spa as to your desired settings, use the controller manual to see how to use the controller.

6. To heat your spa make sure that the hard top cover is on and that the air venturis are turned to the off position. Your electric heated spa will heat at approx 1 to 2c per hour. Leave spa on auto as to maintain the temperature.

Note: If the controller is giving an error reading of H20 this is because there is air in the pump. You will have to try and get the air out of the pump, there are a few different methods for doing this, some times all three will need to be used.

1. Turn spa off at the power point. Take filter lid off

2. Put hose in to skimmer inlet and fill.

3. Loosen large bolts (Union joints) where PVC pipes attach to main controller and pump, let some water & air out then tighten back up

4. Turn spa back on and this should fix the problem

Chemical Set Up

The quality of your water is vital for your health and well-being. Poor water quality is dangerous and unpleasant. Regularly (at least once per week) check the water balance and sanitiser levels by using test strips or a test kit.

Check and clean filter regularly. A filter that is blocked and dirty will consume more chemicals and will not keep your spa water clean

Nature 2

Nature 2 is a mineral sanitiser; it uses silver to kill bacteria, the sticks last 3 to 4 months and should be changed when the water is changed. Chlorine and spa shock is used with this system

Start up instructions

1. Add the Nature 2 stick to the middle of the filter, or place in to skimmer box

2. Fill water to just below the head rests, or half way up skimmer box (inlet for water filter)

3. Test and if necessary adjust ph and alkalinity

4. Add 1 tablespoon of granulated spa chlorine (then check on a regular basis)

5. Add 1 tablespoon of spa shock 15 minutes each time before entering spa.

Additional notes

Make sure you clean your filter weekly

Chlorine disappears fast in a warm spa, so make sure you check it often e.g. add a tablespoon every two or three days.

Check pH and Alkalinity weekly

Ozone machines (ozonators)

These work quite well, not only do they kill bacteria they are also good at eliminating used chloramines and a number of other unwanted spa water inhabitants. Ozone machines require little or no maintenance and some people argue that you do not need to add as many chemicals.

Bromine

Fill spa to just below the head rests

Balance pH and alkalinity

Add 2 tablets to a bromine dispenser and place dispenser in pool.

Add one tablespoon of chlorine (as it takes a day or so for the bromine tablet to start dissolving and working)

Add 3 tablespoons of spa shock once per week

Additional notes

If bromine levels are low, open up the dispenser, if levels are too high, close the windows on the dispenser. Whenever the levels are low and the spa is to be used, top up with a tablespoon of spa chlorine, this will boost the sanitiser level and give you a better reading. Test all levels at least once per week

Spa Chlorine

A spa can be run just on spa chlorine, note: if you are using spa chlorine and no other sanitiser, then you will need to keep the levels pretty high i.e. above 4 parts per million, many people use a mixture of sanitisers; this helps keep chlorine to a minimum, helps eliminate the smell of chlorine and also helps get rid of the used chlorine. If using chlorine only, you will still need to adjust Alkalinity and pH accordingly. It is strongly recommended to use spa shock with the chlorine.

|Problem |Possible cause |Possible Solution |

|Water odour |High level of contaminants, combined |Empty 33% of water and replace with fresh water |

| |chlorine |Add Spa start and Balance per instructions |

| | |Shock with shock right or oxy-bright |

| | |Use a scum bug |

|Eye skin Irritation |pH too low |Add pH booster till pH = 7.2- 7.8 |

| |Too many chemicals |Test water |

|Cloudy Water |Poor filtration |Clean filter with cartridge filter cleaner, filter for 4 hours |

| |Contaminants build up |Add Shock treatment and filter for 4 hours per day |

| |High dissolved solids |Refill Spa |

| |Suspended particles |Add Ultra Spa Plus |

| |Alkalinity too high |Add pH reducer adjust alkalinity too 80 - 120 |

| |pH too high |Add pH reducer until pH = 7.2 – 7.8 |

|Coloured water |Dissolved iron, copper and other |Add Ultra Spa plus 4 in 1 |

| |metals from source water or equipment|Check water balance |

| |Algae |Add Algaecide |

| |Fragrance |Discontinue use of fragrance, use spa fragrance only |

|No Chlorine or bromine reading |Organic contaminants using up |Add sanitizer e.g. Chlorine, Bromine, Spa Shock, Shock-right, Ultra shock or |

| |sanitizers |Oxy-bright |

| |Test kit or test strip out of date |Replace strips or kit |

|Foaming |High concentration of oils and |Add 2 to 3 cap’s full of No-Foam |

| |organic contaminants |Use a Scum Bug |

| | |Add Spa shock |

Operation

Make sure your spa is full of water before plugging it in. The controller for the spa is usually placed at the front of the spa. This is where you control the settings of your spa

For electric heated spas it is recommended that you set your spa to the desired temperature and then select the auto setting on your digital controller. This will keep the spa at the temperature that you have set it to. The spa will turn on and off as it needs to, when the spa reaches the temperature that you have set, it will turn off. Note that some spas will turn on quite frequently; this is so that the temperature can be checked or to filter the spa for a set period each hour. When the temperature has dropped, the spa heater and pump will come on and heat the spa.

A spa will take a long time to heat up for the first time. One or two degrees a hour is a normal rise in temperature depending on the season. Make sure you have your hard top cover on when heating, as this will help with the efficiency, also make sure that the air venturi system is turned to the off position, as they will allow cold air to enter the spa

Blower

Blowers are used to force air into the spa at a rapid rate; air enters the spa through the air jets and some of the water jets. The air jets are the jets that look like the tops of a peppershaker. To use the blower simply press the blower button, this will either be on the touch pad (aux) or a push button in or near the controller area

Blowers should not be used for more than 20 minutes at a time, a blower will allow a large amount of cold air to enter the spa, this can affect the temperature of the water

Venturi System

This is the system that allows the air to enter the spa via the water jets, to adjust the amount of air coming through the jets simply adjust the venturi controller that is placed on the top of the spa, see pic below, the venturi should be turned off when the spa is not in use as this can add cold air to the spa, this will increase power consumption

Venturi controller controls the amount or air that comes through the jets

Jets

Directional Jets

The jets are designed to give you maximum water therapy, simply direct the Jet to where you would like the water pressure to flow to.

Spinning Jets

Spinning jets or pulsating jets do not need to be directed to any one position, they simply move by them selves

Most of the jets can be removed for cleaning or replacement; depending on what type of jet you have. Air jets and small deep therapy cluster jets or pin jets cannot be removed. Most jets that can be turned on or off can be removed. Simply unscrew the jet anticlockwise or for spa quip 95mm jets find the little nodule in the centre of the Jet (large jets only) and click it out toward the centre of the jet. If there is no lug then this type of jet will need to be unscrewed.

Most jets can be turned on or off simply by turning them clockwise or anti clockwise

Medium size jets are more difficult to turn on or off due to the type of jet that they are. If the jets have sand or dirt behind them you will need to use two hands and even a towel to turn them jet on or off

To remove jet, small lug needs to be pulled toward center of jet (Spa quip 95mm jets)

To turn jet on or off, simply rotate jet clockwise or anti-clockwise

Note: some jets cannot be removed. If the jet can not be turned on or off, it is probably non removable

[pic] Turn this jet anticlockwise to remove

Filtration

A spa needs to be filtered to maintain the quality of the water.

The filter mode will come on automatically. When you have finished using your spa, set the controller to auto to keep the spa warm or simply turn the pump off. The spa will automatically filter your spa. See your instructions for the controller for more information regarding filtering. Some of the spas allow you to program how many hours a day you want to filter for. Correcting the pH levels and filtering the spa for a few hours can help fix a cloudy spa

How to Empty the Spa

Open the front doors, this is done by using an Allan key, once the doors are open you will see the drain valve. It is Ok to use this water to water your garden or fill your swimming pool.

Diverter

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This is used to put extra power in to certain seats, rotate it left or right depending on what seats you want the most pressure in, putting extra power in certain seats will reduce it in other seats. Make sure it is in the open position when not in use so that all the jets are having water flow through them when not in use. Not all spas are fitted with a diverter

Aromatherapy

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This system uses the blower to push aromatherapy through to the air jets and in to the spa, you must have the blower on to use this, the scents last about a week or two. Do not lift the lid off of the aromatherapy canister, pictured above, while the blower is on.

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To use the aromatherapy, simply make sure the blower is off, take the canister lid off, and place the beads inside the canister, then put the lid back on. Note there are 2 different types as pictured above, place the whole sack or whole container into the canister, including the net (sack)

Do not use any other type of aromatherapy especially essential oils.

Maintenance

Care of your Acrylic spa

Acrylic is extremely hard and non-porous by nature. So, dirt, soapy film, and germs can't penetrate. To clean acrylic bath and hot tub surfaces, use a mild bathroom cleaner and wipe with a damp sponge/cloth. Some Spa professionals recommend that you do not use chemicals when cleaning, as it can alter the PH level in your spa. A non-abrasive cloth can be used on its own. For some more tips go to the link below



Cedar Cabinet

Western Red Cedar requires a thin coat of Wood shield such as Feast and Watson. We use Feast and Watson Woodshield, light Cedar or Natural (available from the store where you purchased your spa). Apply approximately two to three times per year; apply a thin coat, use a cloth or a brush. Woodshield is oil, it is not like varnish or paint and is very easy to apply. This will stop the wood from fading and prolong the life of the cedar. For product information call Feast and Watson on free call 1800 252 502

The filter

The filters job is to keep the water fresh and clean by removing solids, algae and dirt.

Even if the spa is not being used it should be circulated for at least two hours per day

Cartridge filters are composed of non-woven polyester. Dacron or treated paper trap dirt and residue as the water flows through. Properly maintained cartridges last 3-5 years before replacement is necessary. Regular cleaning is required with a garden hose. Some people have 2 sets of filters, and clean one then dry it as the other is being used. Filters require regular cleaning at least every 2 weeks, more often in high use.

Strip Skimmer Filter

To clean filter simply locate the filter lid that is on top of the spa, pull up the small knob that is on the side of the filter lid (this knob should say “lift to remove”)

The knob only needs to be gently lifted about 1 cm. Once knob is lifted use the other hand to turn the filter lid anticlockwise. Remove lid and pull out the filter. To clean simply spray with a garden hose.

Once or twice a year you may want to use a filter cleaning solution, this will remove grease and grime from the filter, allowing it to operate more efficiently. Filter cleaner can be obtained from the store where you purchased your spa.

If your spa is going to be out of use for a while and you wish to empty it, remove your filter, clean and store in a dry place until you wish to fill the spa again

To remove filter lid, lift knob while turning cover anti clockwise

Make sure when you put the lid back on that the little knob locks back down, failure to put the lid on correctly will result in a damaged lid

[pic] Unscrew ring, then lift up with the two handles

Weir Skimmer

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Picture 1 Picture 2 Picture 3

1. Lift up the out side edge of the filter,1 to 2 inches, as per picture 2

2. Take off the out side housing as per figure 3

3. Pull out the tray as per picture 4

4. Unscrew the filters as per picture 5

5. Clean Filters weekly (never over tighten when replacing)

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Picture 4 Picture 5

The hard top cover

The spa cover is very strong and durable however the cover is not designed to carry any weight. Do not sit, stand or lie on the cover or allow pets or animals on the cover.

The cover should be cleaned on a regular basis. A vinyl protector can be sprayed on to the surface to protect the vinyl from the elements. This will lengthen the life of the cover. Never lift the cover by the strapping locks, this will eventually break the straps, the strap locks are only to be used to lock the spa.

FAQ Section

Q. Do I need to add chemicals to my Spa?

A. Yes, there are three different types of chemical kits you can use for your spa; Nature2 with chlorine and spa shock, Hydrogen Peroxide (Spa Poppits) or Bromine. Even if you have an Ozone Generator you will still need to add some sort of chemicals.

Nature 2 is a chlorine/Bromine alternative and as the name suggests it is more of a natural alternative, even though some chemicals are used, they are not as harsh

Hydrogen Peroxide (Spa Poppits) is a liquid, it is chlorine free, it is more expensive and more maintenance than Bromine, Nature2 and Chlorine and is more prone to water problems, especially if not maintained properly, however it is a great chlorine and odour free system to use.

In spa pools, sometimes Bromine is used instead of Chlorine; Chlorine is not as stable in heated water as it is in cold water. Bromine is specially formulated for heated spa pools and constantly releases bromine via a floating tablet canister. Most customers prefer the Nature 2 and chlorine systems.

Q. How often do I have to empty my Spa?

A. It is recommended that you should empty and clean your spa every 6 to 8 weeks. Some people suggest every 3 to 4 months. Most portable spas come with a drain valve, emptying your spa is as simple as turning on a tap. To empty the spa simply take of the front wood panel and turn on the drain valve. An extension can be plugged in to this drain valve to allow water to drain off in to a selected area, such as your garden or swimming pool. (Make sure spa is turned off) It is also possible to use a garden hose to siphon your spa, but instead of sucking water out, you would put the hose up against a jet, this will start the siphoning process, now put the hose on the bottom of the spa. The water will drain by gravity.(make sure you turn spa off when emptying spa)

Note: the draining part of the hose must be higher than the end of the hose for siphoning to work correctly. Make sure you keep an eye on the spa so that you can push all the water off of the seats in to the foot well, this will insure your spa drains completely.

Q. How is the plumbing arranged on a Spa?

A. Portable spas require no plumbing as all the plumbing is underneath the spa. The spas are simply filled by your garden hose

Q How often do I need to service my spa?

This is a good question that can be answered with a question. How well do you want to look after your investment? You should empty all of your water every 6 to 8 weeks. This is a good time to clean your spa, headrests, hard top cover and if your spa is portable re oil your cabinet. Jets can also be cleaned, and pumps, controllers, plumbing and blowers should be inspected.

Q. My spa water has gone all cloudy and smelly, what do I do

The quality of your water is vital for your health and wellbeing. Poor water quality is dangerous and unpleasant. Regularly (at least once per week) check the water balance and sanitiser levels by using test strips or a test kit.

A new spa will normally get dirty and cloudy quite quick, this is because it is getting a lot of use, the new users normally cant keep out of it and normally want all their friends and family to try it as well. In the excitement of the moment the new users may forget to put chemicals in or clean their filter. A spa filter will only need to be cleaned once or twice a month, but in the first weeks you may want to clean in once or twice a week. Check and clean filter regularly. A filter that is blocked and dirty will consume more chemicals and will not keep your spa water clean.

If spa is used frequently and has a high bather load Dump about 10% of your water weekly, replace this with fresh water it may be necessary to dump more of the water. Every 3 to 4 months dump all of the water (every 2 months if you have cloudy water issues) When replacing water add Spa Chlorine to Nature2 spas (as per instructions on back on container)

Check and adjust pH balance, as a pH that is too high or too low can cause a spa to go cloudy, pH increase or decrease can be used for this.

Check Total Alkalinity and adjust accordingly. Chemicals for increasing or decreasing alkalinity can be purchased from your local West Coast Spas store.

If water becomes dull and lifeless add a capful of Shockright, Ultra Shock or Spa Shock and run filter for 2 to 4 hours If spa water is still dull, dump some water and then balance your water pH and Alkalinity and add some sanitiser such as Bromine or Spa Chlorine.

Please note adding large amounts of Spa Shock will lower your alkalinity levels.

Most cloudy spas can be fixed by cleaning the filter, adding 3 tablespoons of Shock, a table spoon of Spa chlorine and fixing the pH and alkalinity levels then running the filter for about 2-4 hours, if this has not fixed the problem, clean the filter again and run the filter for another 2-4 hours. If this has not cleaned your spa it may be that some or all of your water may need to be replaced. As an alternative to replacing your water, there are certain chemicals that can be used that cling to these tiny particles in you spa, this makes the particles bigger allowing them to be trapped by your filter.

A spa that has just had a high bather load such as a spa party should be emptied and cleaned. 4 people in your spa is equal to 300 people in your swimming pool. Remember that the hot water in a spa opens up your pores and removes oils, soaps, deodorants, sunscreen and dirt.

Q. Do I need Pool fencing for my spa?

Most shire regulations require that a pool or spa must have a fence around it. A spa that has a lockable cover will keep children out, but council departments are concerned that this could be left off. Pool fencing is designed to count for forgetfulness.

Do not think that a pool fence will look ugly, spoil your garden plans or incur a big expense. A pool fence can become a feature and can be made out of a number of different materials; glass, perspex, limestone, wood, colourbond or zinc and even brick. Your existing fence line can also be used.

Use your imagination, nothing looks better than a spa in a cedar cabinet with a wooden pool fence or an in ground spa with a glass pool fence. We can even supply you with a Gazebo that comes with its own wooden or Perspex pool fencing

Q. My spa is taking a long time to heat up, is this normal?

An electrically heated spa will take a long time to heat up for the first time. One or two degrees an hour is approximately the norm, depending on season. Make sure you have your hard top cover on when heating, as this will help with the efficiency, also make sure that the air venturi’s are turned to the off position, as they will allow cold air to enter the spa.

In winter it will take longer to heat your spa than it will in summer. Some people recommend filling the spa with warm water instead of waiting. This can be done by using your outside garden hose and connecting it to you washing machine hot tap. Make sure you are adding cold water at the same time, as pure hot water on its own could damage to the spa or cause injury

Q. What is load shedding?

Load shedding is set up on the spas as to save hard wiring the spa, as this would make it less portable and more expensive. You can run the pump and the heater but when you turn on an auxiliary pump or blower the heater will turn off automatically. This will insure that the recommended power will not be exceeded. It also keeps your power bill down

Q. My chlorine levels are going very low and even disappearing within a day, what do I do?

Chlorine is not stable in hot water, this means that it disappears quite quickly, this is why Bromine was invented, as it continually releases Bromine from a dispenser, some people find this type of spa sanitizing a bit harsh and sometimes unpleasant. Nauture2 is a safe and pleasant alternative to Bromine. Nature2 used to be used without chlorine and in some parts of the world people still do not use chlorine with the spa, other than adding some to the start up of the spa (this is used to break the seal on the Nature2 stick).

Legislation came into place in 2004 (Australia) that states that all spa pools must also use chlorine if using the Nature2 stick. So it is now recommended that the chlorine levels be at a certain level before entering the spa. This can be accomplished by using a test strip and checking that the chlorine level is in the OK region.

Some people say that if you are also using a non chlorine type of sanitiser such as Nature2 and Spa Shock, then it is OK to let the Chlorine level drop a little bit below the OK region, however we do not suggest this. It is also common for people who use Ozone generators to allow their chlorine levels to drop a little low, as they believe the chlorine levels do not need to be as high if they are killing the bacteria with an Ozone generator and Spa shock. We do not suggest this; however it is true that ozone and spa shock do certain types of bacteria.

If you are using a Nature2 stick, Ozone generator and Spa Shock, then these will all contribute to keeping your water safe and hygienic, this is all that is being used in many parts of the world, however in keeping with the legislation we recommend that you also add chlorine and maintain the recommended levels.

Different types of spa chlorine are, Lithium Hypochlorite, Salt Boost and Spa Chlorine. Note that Salt Boost does not contain salt, it is called salt boost as it is used to increase the chlorine levels of a salt swimming pool. Using Chlorine, Spa Shock, Nature2 and an Ozone Generator as a combination is the preferred way to look after your spa. Bacteria can thrive in warm water and can be hazardous to your health, some bacteria can actually survive in chlorine; this is another reason why having a combination of sanitisers is the better option.

Specifications

Acrylic

Aristech Sanitary grade acrylic

Cabinet

Western Red Cedar

Heater

2kw to 5.5kw electric heater (depending on model)

Hurlcon gas heater 70 mj to 120 mj depending on model

Approx Spa Size

4 person spa 1.5m x 1.8m x 0.9m height, 700 litres capacity

5-6 person spa 2m x 2m x 0.9m height, 1100 litres capacity

6-7 person spa 2.05m x 2.5m x 0.9m height, 1350 to 1600 litres capacity

8-10 person spa 2.3m x 2.5m x 0.9m height, 1700 litres capacity

Trouble Shooting Guide

Problem Cause Remedy

|Little pressure from jets |1.Jets turned off |Rotate jets to the on position |

| |2.Controller on low mode |Turn to high |

| |3.Filter blocked |Clean Filter |

| |4.Worn or damaged pump or pump seal |Contact Store |

| |5.Suction lines blocked |Contact Store |

|Heater not working |1. Settings not set right |1. Turn up desired temperature and set spa to |

| |2. No power to heater |auto |

| |3. Heater element failure |2. Make sure heater is plugged in |

| |4. Hard top spa cover not being used |3. Contact store |

| |5. Safety switch tripped |4. Place cover over spa |

| | |5. Press reset button |

|Noisy pump or motor |1.Vibrating brackets or parts attached to motor |1. Tighten loose parts |

| |2. Air leaking into filter |2. Make sure spa is full to just below |

| |3. Damaged or worn motor parts |headrests |

| | |3. Contact Store |

|Abnormal Water Usage |1. Leak in plumbing |1. Check for leak in pipe work and repair |

| |2. Spa Cover not being used |2 Use a Spa cover |

| |3. Loose bolts (Union joints) where pump meets |3 Hand tighten Big black plastic bolts (union |

| |pipework |joints) |

| |4. Filter lid not on or filter o-ring damaged |4 Replace o-ring in Filter (Blue and black lid|

| | |type only) |

|No read out on Digital |1. No power to unit |1. Turn power on at mains, check that power |

|controller | |has not tripped out. Make sure touchpad is |

| | |plugged in to control unit |

|Pump does not work |1. Circuit breaker tripped or in off position |1. Reset or turn to the on position |

| |2. Motor windings burned out |2. Contact store |

| |3. No power to motor |3. Contact store |

| |4. Faulty controller |4. Contact store |

| |5. Pump unplugged from controller |5. Re-plug pump in |

| | |6. Loosen union joints to let air out, then |

| | |re-tighten |

|Taking a long time to heat |1.Venturi is open, allowing cold air to enter spa |1. Close air venturi valves |

| |2. Hard cover not being used |2. Use hard cover |

| | |3. Electric spas heat at 1 to 3c per hour |

|Digital control flashes H20 |1. Air in pump, usually after spa has been emptied or|1. Take filter lid off, put hose in to skimmer|

| |moved |inlet and fill. Loosen large bolts where PVC |

| | |pipes attach to main controller and pump |

| | |(union joints) let some water & air out then |

| | |tighten back up. |

|Noisy jets |Water rushing through jets is noisy |Adjust jet a little left or right (only for |

| | |adjustable jets) |

Service Log

|Date |Service or Repairs |Comments |

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Purchase Information

Date Purchased …………………………

Purchased from……………………………Phone……………………..

Model ………………………………….

Optional extras

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Privacy screens

Bar tops (Cedar and pine)

Booster seats (good for shorter people)

Bar stools (Cedar and pine)

Wooded steps (Pine or Cedar)

Gazebos (Pine, Cedar and Thatched)

Fragrance (20ml or 200 ml)

Aromatherapy system (Aromatherapy that is forced in to the blower system)

Gas heating (Hurlcon)

Scum bug (removes scum from edge of spa)

Hard Covers

Cover removers

Oil for oiling cabinet

Chemicals

floating bars

Oil for oiling your cabinet

Spa Vacuums

Chemicals

Sapphire spas

DRAIN VALVE OPERATION

[pic] [pic]

Valve in OFF Position Pull out Valve to drain spa

[pic] [pic]

Screw on hose connector ON Position (Half Way In).

[pic] [pic]

When finished Refit Cap Push Valve in to OFF Position

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