Lean in Government Starter Kit



Lean Team Charter Project DetailsProject Name:Organization: Project Meeting or Event Dates/Time:Project Meeting or Event Location/Room: Project Sponsor(s):Team Leader(s): Facilitator(s): Management BriefingsDates/Time:Location: Final PresentationDate/Time:Location: Project DescriptionProcess Description: Customers & Deliverables of the Process: Problem(s) to Address in Project: [What is the problem the team is trying to address in the project? What evidence do you have that the problem exists? How could we deliver more value for the customer?]Project Scope[What are the start and end points in the process that the project will address?]Process Start: Process End: Boundary Conditions[What are the boundaries and limitations of the scope (i.e., what is excluded from the process being addressed)? What types of changes are off limits or out of bounds to the team?]Goals, Objectives, and MetricsGoals[Goals define the desired outcomes for the project – that is, what success looks like.]Goal 1: Goal 2: Objectives and Performance Metrics[Objectives set specific, measureable targets for improvement. Express your objectives as percent reductions if you do not have current, baseline data for the process.]Objective 1: Objective 2: The following table summarizes the team’s performance metrics and targets for the Lean project.MetricsCurrent PerformanceTarget(Desired Performance or % Change from Current Performance)EXAMPLE 1: Lead Time100 business days25 business daysEXAMPLE 2: Processing TimeTBD at event↓30% Lead Time Processing Time Number of Process StepsPercent Complete and AccurateParticipant Satisfaction with the Process (1-5 scale) [Other Metrics]Qualitative Outcomes[Specify any qualitative outcomes for the project, such as clarify roles and responsibilities, create standard work procedures, improve communications, improve customer satisfaction, etc.]Pre-WorkThe following actions represent what tasks need to be completed prior to the Lean project. It may also be helpful to identify the person responsible for following up with those performing pre-work tasks. ActionOwnerDue Date[pre-event task][person responsible][mm/dd/yy][pre-event task][person responsible][mm/dd/yy]Follow-Up ScheduleThese dates will be confirmed with the team during the project in the context of future needs.30-Day Management Meeting: [mm/dd/yy]60-Day Management Meeting: [mm/dd/yy]90-Day Management Meeting: [mm/dd/yy]Other Key Milestones:Team Members[Ideally 8-10 people. The majority (75-80%) should be people who work in the process; also include 1-2 supervisors, and 1 customer or stakeholder. Note the name and function that each person serves, such as data entry, document production, supervisor, quality control, IT specialist, customer, etc.] [Name, function][Name, function][Name, function][Name, function][Name, function][Name, function][Name, function][Name, function] On-Call Support[Identify any individuals who will be available as needed during the project to answer questions, address issues, or make decisions to enable to the team to succeed. Include contact information if appropriate.][Name, function][Name, function]ApprovalsOur signatures show our commitment to this project and our willingness to take actions to ensure its success.Project SponsorTeam LeaderFacilitatorSignatureDate ................
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