Waiting-Cafe Staff



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JOB DESCRIPTION

WAITING/CAFÉ BAR STAFF

Aberdeen Performing Arts (His Majesty’s Theatre, the Music Hall and The Lemon Tree)

ABOUT US

Aberdeen Performing Arts (APA) is a creative hub and focal point for the performing arts, community engagement and talent development in the North-east. Our three iconic city centre venues are all on a national and international touring circuit for the performing arts and a vital part of Aberdeen and Scotland’s cultural infrastructure. We present, produce and commission diverse and distinctive arts and cultural programmes of regional and national reach and impact. We support talent and help develop professional practice. We run a wide range of creative activities, projects and workshops for all ages and stages in our own venues as well as in schools and community settings. We provide a box office service for 30+ venues in the North-east. We run 6 bars, two cafes and a restaurant in-house across our venues.

A Year in the Life

• 1,000,000+ visitors through our doors

• 400,000 ticket sales

• 750+ performances

• 2 festivals: True North and Granite Noir

• 15,000+ creative learning engagements

• 450+ visiting companies and artists

• 200+ employees

• £12m+ turnover

Our Mission

Creating a Spark

Our Vision

A vibrant cultural hub at the heart of city life - inspiring, exploring and engaging through live performance and creative projects

Our Values

Curiosity, Optimism, Loyalty, Team Work and Resilience

Our Goals

Programme: Create a distinctive and diverse artistic programme

Talent: Be an incubator for artists and talent development in the North-east

Creative Learning: Offer inspirational creative engagement and participation opportunities

City Vision: Provide cultural leadership to shape the city vision and a creative Scotland

Looking to the Future

We are an ambitious company and we have big plans for the future. Over the next 5 years we will complete the transformation of Aberdeen’s much loved Music Hall, currently undergoing an £8.7m make-over and due to open at the end of 2018, we have plans to expand True North, our music festival and Granite Noir our book festival, we have just set up our new producing arm, Freshly Squeezed Productions – supporting new talent, new writing and new ways of working collaboratively across the arts, we are continuing to diversify our cultural programme across all three venues, we are expanding into conferencing and events and growing our food and beverage business to generate new income streams.

Our Venues

His Majesty’s Theatre

His Majesty’s Theatre is a category A listed proscenium arch theatre designed by celebrated architect Frank Matcham and opened in December 1906. It is a fully equipped producing and receiving theatre with a capacity of 1400 which since its opening has welcomed international touring companies, nationally renowned artists and Scottish and homegrown talent.

The Music Hall

The Music Hall, currently undergoing a major redevelopment, is one of Scotland’s oldest and most historic concert halls and a fine example of a traditional 19th century concert hall. It stands on Union Street in the centre of Aberdeen and has been at the heart of cultural life in the city for nearly 200 years. The main auditorium has an excellent acoustic and a capacity of 1300 seated.

The Lemon Tree

The Lemon Tree was formed in 1992 as the base venue for Aberdeen’s Alternative Festival.  The two performance spaces – the 550 capacity Lounge, and 166 seat Studio – bring cutting edge music, theatre, comedy and dance to the city, and provide unforgettable, intimate opportunities to see an exciting array of small-scale performing arts in the North-east.

The Post

Organisational relationships

You will report directly to the Food And Beverage Manager and be a key member of the Catering team.

Base

You will be expected to work across all APA venues and sites as required and show a regular presence in all three venues.

JOB PURPOSE

To perform general catering duties in the preparation and service of food to the customers at any venue operated by Aberdeen Performing Arts.

Duties and Responsibilities

• Assist with all aspects of the preparation and presentation of food and drinks to the required standard

• Serve customers as directed by the Catering Supervisor/Manager, with the highest standard of customer care

• Operate the till

• Ensure tables and servicing areas are cleaned and maintained

• Undertake the cleaning of catering-related areas and equipment (light and heavy), walls, floors, fixtures and fittings as required or directed

• Ensure the service counters are sufficiently stocked throughout the service period and load as appropriate

• Maintain the highest level of personal and general hygiene at all times to comply with statutory and Company regulations

• Report any customer complaints or compliments promptly and in the correct manner, and take any remedial action

• Report immediately all incidents and accidents, unfit food or other irregularities and take such action as may be appropriate

• Attend meetings and training events as may be required

• Maintain all records, files and systems as required

• Maintain a high level of courtesy and helpfulness towards customers and colleagues at all times

• Contribute to key fire safety, fire evacuation and first aid procedures as required

• Maintain an awareness of health and safety developments, trends and practices and provide contributions and suggestions towards the effective and efficient provision of the catering service

PERSON SPECIFICATION

|Aberdeen Performing Arts |Job Title: Waiting/Café Assistant | |

|CRITERIA |ESSENTIAL |DESIRABLE |

|1. Experience |Experience in customer care | |

| | | |

| |Experience of food handling | |

| | | |

| |Experience of waiting at tables and working in bars | |

| | | |

| |Experience of working with Cash | |

| | | |

| |Applicant must be aged 18 and over to work in the bar | |

| |areas/serve alcohol | |

|2. Qualifications |Standard Grade Level or equivalent preferably in |Elementary Food Hygiene Certificate or |

| |English and Arithmetic |equivalent |

|3. Special skills/aptitudes |Ability to lift and carry safely catering-related stock|Familiarity with Health and Safety |

| |and furniture | |

| | |First Aid training |

|4. Personal qualities |Pleasant, helpful and open manner | |

| | | |

| |Smart and tidy personal appearance | |

| | | |

| |Flexible approach to working hours | |

| | | |

| |Ability to work as part of a team | |

| | | |

| |Our mission is Creating A Spark. You are expected to | |

| |share APA’s values: | |

| | | |

| |CurioSity: be adventurous, entrepreneurial, open to | |

| |ideas, find new ways of working | |

| |OPtimism: stay positive, no blame culture, be | |

| |ambitious, aim high | |

| |LoyAlty: respect your colleagues, be there for | |

| |colleagues, go the extra mile, be a good ambassador for| |

| |APA | |

| |Resilience: never give up, always working harder and | |

| |smarter, be flexible, learn from mistakes | |

| |TeamworK: work together, one team, one vision | |

Terms and Conditions

This is a casual post and therefore hours are not guaranteed, and there is no obligation to accept any shifts offered. Shifts will be offered based on operational requirements and will vary depending on the needs of the business. Regular weekend, daytime and evening work. The hourly rate of pay is £7.83. You will accrue paid holiday proportional to the hours you have worked. Uniform is provided along with various other benefits.

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