Ambulatory Care Patient Experience Dashboard: Likelihood ...
March 2015 Dashboard
Ambulatory Care Clinic Performance Team #1
Cardiovascular Medicine Cardiovascular Surgery Clinic Vascular Clinic Neurology Clinic Neurosurgery Clinic Kidney Transplant Liver Transplant Chest Clinic
Clinic Performance Team #2
Digestive Health Ctr - Blake Wilbur Surgical Specialties - Blake Wilbur Integrative Medicine Clinic Infectious Diseases SIM West Stanford Family Medicine-Hoover Stanford Coordinated Care Endocrine Clinic Liver Clinic Immunology and Rheumatology Clinic Kidney Clinic Positive Care Clinic Surgical Specialties Clinic Primary Care Portola Valley Senior Care Stanford Concierge Medicine Los Altos Primary Care
Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
Mean scores
National Facilities Percentile2
Top Box Analysis
Director
Manager
Clinic Chief
LTR Target = 94.7 mean score LTR Target = 74th percentile3
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
n-sizes
Nov-Jan 2015
-
-
-
94.0
94.4
94.3
94.5
56
64
61
66
83%
83%
84%
84%
7,591
-
-
Zei
94.8
94.9
94.7
94.8
74
76
73
74
84%
84%
84%
85%
2,029
Kell
Morris
Zei
95.3
95.6
95.7
95.7
85
90
90
90
85%
86%
86%
86%
688
Kell
Morris
Woo
96.9
97.1
98.0
98.6
98
99
99
99
88%
88%
92%
94%
53
Kell
Kwong
Mell
94.6
95.0
95.7
96.5
68
78
90
97
79%
81%
88%
91%
128
Kresge
Mayberry
So
94.2
93.6
92.6
92.7
60
48
32
33
84%
82%
79%
79%
606
Kresge
Gonzales
Shuer
94.8
95.1
95.1
94.8
74
81
81
74
84%
85%
87%
87%
242
Dudley
Dudley
Scandling
96.1
96.5
95.5
94.0
95
97
88
55
84%
86%
84%
82%
50
Dudley
Dudley
Ahmed
95.6
94.6
96.7
95.8
90
71
98
90
88%
82%
87%
86%
59
Dudley
Green
Ruoss
94.2
96.0
95.5
96.1
60
93
88
94
82%
87%
87%
87%
203
-
-
Singh
94.0
94.5
94.5
94.7
57
68
67
70
83%
84%
84%
84%
2,014
Dudley
Acu
Ladabaum
91.3
92.0
92.8
92.5
19
27
35
30
79%
78%
78%
76%
182
Dudley
Acu
Morton
96.4
96.4
96.7
95.5
97
97
97
88
85%
86%
87%
86%
56
Goodger
Charles
Spiegel
90.3*
95.5*
96*
98.4*
15*
88*
93*
99*
72%*
86%* 88%*
94%*
16*
Dudley
Dudley
Ho
92.9
94.8
96.1
95.0
35
74
93
78
87%
88%
88%
84%
70
Goodger
Welch
Singh
94.5
94.9
94.7
95.0
67
75
71
79
83%
83%
84%
86%
388
Goodger
Vega
Mahoney
93.5
94.0
93.7
93.3
47
55
50
43
82%
85%
83%
83%
254
Goodger
Randhava
Glaseroff/Lindsay
98.9*
100.0
99.5
99.3
99*
99
99
99
95%*
100%
98%
97%
72
Dudley
Green
Kraemer
93.8
93.8
94.0
93.8
51
51
56
51
82%
82%
83%
82%
200
Dudley
Acu
Ahmed
95.2
93.7
92.8
90.8
84
50
36
16
83%
81%
81%
74%
95
Dudley
Dudley
Genovese
92.8
92.6
92.9
94.9
34
31
36
75
78%
77%
78%
83%
112
Dudley
Dudley
Isom
95.6
95.7
95.1
95.1
89
90
81
80
84%
85%
83%
82%
92
Dudley
Dudley
Brooks
97.8*
98.5
97.0
96.7
99*
99
99
98
91%*
94%
88%
87%
45
Dudley
Dudley
Spain
80.7*
89.8*
88*
88.5*
1*
13*
8*
10*
64%*
73%* 67%*
63%*
24*
Goodger
Wolfe
Hafer
96.2
96.6
96.8
98.0
96
98
98
99
90%
89%
90%
92%
183
Goodger
Randhava
Martin
93.6
93.8
93.4
92.0
48
52
43
26
84%
85%
81%
76%
91
Goodger
Rattia
Pakdaman
100*
100*
100*
99*
99*
99*
99*
99*
100%* 100%* 100%* 96%*
24*
Goodger
Wolfe
Forest
95.7
96.5
95.7
96.4
90
97
90
96
91%
91%
89%
87%
110
If you have questions, please contact Patient Experience at patientexperiencereporting@.
Production Date: 3/9/2015
March 2015 Dashboard Clinic Performance Team #3
Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
Mean scores
National Facilities Percentile2
Top Box Analysis
Director
Manager
Clinic Chief
LTR Target = 94.7 mean score LTR Target = 74th percentile3
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
n-sizes
Nov-Jan 2015
-
-
Montague
93.7
93.5
93.1
93.8
50
46
38
51
82%
81%
81%
82%
1,355
ENT Clinic
Dudley
Beltramini
Damrose
93.2
93.0
93.4
94.2
40
38
44
59
83%
81%
83%
85%
328
Eye Institution of Stanford
Dudley
Alexander
Montague
93.7
93.1
92.3
93.4
51
39
28
44
81%
81%
79%
82%
622
Eye Laser Center
Dudley
Alexander
Montague
94.1*
100*
98.9*
97.6*
58*
99*
99*
99*
94%* 100%* 96%*
90%*
21*
Gynecology
Dudley
Brown
Blumenthal
93.0
92.9
92.3
92.9
37
36
28
35
79%
77%
78%
79%
182
Plastic Surgery Clinic
Dudley
Evaristo
Girod
94.9
96.9
97.2
96.1
77
99
99
94
84%
88%
92%
88%
89
Urology Clinic
Dudley
Evaristo
Comiter
95.0
94.0
93.3
93.1
77
56
41
39
84%
83%
82%
81%
113
Clinic Performance Team #4
-
-
Leong
93.2
94.3
94.4
94.4
40
63
64
65
82%
84%
84%
84%
2,193
Dermatology Surgery Center
Kresge
Tse
Aasi
99.6
98.8
98.8
98.2
99
99
99
99
98%
95%
95%
93%
122
Dermatology
Kresge
Tse
Ko
95.1
96.3
96.1
96.5
80
96
94
97
86%
88%
87%
89%
395
Pain Management Clinic
Kresge
Cullen
Leong
86.6
90.2
92.4
92.4
6
14
29
30
69%
75%
78%
79%
346
Sleep Clinic
Kresge
Anderson
Kushida
91.7
92.7
91.1
91.7
22
33
19
22
79%
80%
78%
77%
211
Orthopedic Surgery
Kresge
O'Malley
Maloney
94.1
94.7
94.6
94.4
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
58
72
70
64
84%
85%
85%
85%
1,119
Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)
100.00 80.00 60.00 40.00 20.00 0.00
64
60
71
61
71
Feb-14 Mar-14 Apr-14 May-14 Jun-14
57 Jul-14
63 43
Aug-14 Sep-14
76
66
56
57
Oct-14 Nov-14 Dec-14 Jan-15
81 Feb-15
Avg. Rank 64
Goal 74
Access Moving Through Your Visit Nurse/Assistant Care Provider Personal Issues Overall Assessment
V. Poor
1% 2% 0% 1% 0% 1%
Poor
1% 4% 0% 1% 0% 1%
Fair
6% 10% 3% 3% 2% 2%
n=1681 n=1553 n=1893 n=1700 n=1586 n=1892 n=1637 n=1839 n=3059 n=2352 n=2663 n=2775 n=1634
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Std Overall Likelihood of recommending practice
1%
1%
3%
1%
1%
2%
1 The adjusted score was used for this time period since both mail and electronic surveys were sent out. The adjustment accounts for the age and gender differences of the patient populations that respond to the mail and electronic survey.
? Peer Group: All Press Ganey Facilities Database (N=928). Please note that benchmarking is not specialty specific.
? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 69 , a "Target" of 74 , and a "Maximum" of 79
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN
4 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Good
26% 27% 19% 14% 17% 14%
V.Good
66% 57% 77% 83% 81% 82%
18% 12%
77% 84%
If you have questions, please contact Patient Experience at patientexperiencereporting@.
Production Date: 3/9/2015
Inpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
Mean scores
All Hospital DB Percentile2
Top Box Analysis
March 2015 Dashboard
Director
Manager
LTR Target = 91.8 mean score LTR Target = 82nd percentile3
% "Very Good" on LTR
Sep-Nov Oct-Dec Nov-Jan Dec-Feb Sep-Nov Oct-Dec Nov-Jan Dec-Feb Sep-Nov Oct-Dec Nov-Jan Dec-Feb
2014
2014
2015
2015
2014
2014
2015
2015
2014
2014
2015
2015
n-sizes
Dec-Feb 2015
Inpatient
Foad
Hardamon 87.7
90.9
92.6
89.3
59
81
87
72
70%
73%
76%
69%
61
Likelihood to Recommend (Feb 2014 - Feb 2015)
Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)
100.00
84
75
80.00
63
60.00
99 83
55
51
97
99
69
Avg.
46
Rank
67
40.00
24
24
20.00 0.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
Goal 82
n=18 n=25 n=17 n=14 n=13 n=18 n=15 n=23 n=17 n=13 n=11 n=30 n=20
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Overall Assessment Likelihood of recommending Std Overall Admission Unit Meals Nursing Psychiatrist Treatment Team Program Activities Visitors & Family Discharge Personal Issues
V. Poor 0% 0% 1% 2% 1% 1% 0% 0% 0% 0% 0% 1% 1%
Poor 1% 0% 1% 1% 2% 2% 1% 1% 2% 3% 2% 1% 1%
Fair 8% 11% 11% 15% 17% 16% 8% 14% 11% 18% 8% 7% 6%
Good 28% 20% 32% 36% 39% 31% 28% 29% 30% 36% 33% 38% 32%
V.Good 63% 69% 55% 46% 42% 52% 63% 56% 58% 44% 58% 53% 60%
Outpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
March 2015 Dashboard
Director
Manager
Mean scores LTR Target = 95.2 mean score
All Center DB Percentile4 LTR Target = 80th percentile5
Top Box Analysis % "Very Good" on LTR
n-sizes
Sep-Nov Oct-Dec Nov-Jan Dec-Feb Sep-Nov Oct-Dec Nov-Jan Dec-Feb Sep-Nov Oct-Dec Nov-Jan Dec-Feb Dec-Feb
2014
2014
2015
2015
2014
2014
2015
2015
2014
2014
2015
2015
2015
Outpatient
Goodger Charles
94.4
97.1
99*
96.9*
69
94
99*
93*
81%
88%
96%*
88%*
16*
Likelihood to Recommend (Feb 2014 - Feb 2015)
Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)
100.00 80.00 60.00 40.00 20.00 0.00
86
52
36
33
93
87
99
99
76 65
49
17
2
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 n=46 n=46 n=33 n=47 n=52 n=26 n=19 n=4 n=14 n=13 n=7 n=4 n=5
Avg. Rank 61
Goal 80
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest. 1 Due to handout survey methodology, scores and graphs are pulled by Received Date of the survey
Std Overall Registration & Scheduling Outpatient Treatment Area Office Staff Support - Psych Testing Support - Physician Therapeutic Services Primary Therapist Completion of Services Some Personal Issues Overall Assessment Likelihood of recommending
V. Poor 1% 3% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0%
Poor 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 1% 0%
Fair 4% 2% 12% 4% 0% 5% 0% 4% 0% 0% 4% 0%
Good 17% 23% 27% 24% 0% 0% 17% 13% 0% 17% 18% 13%
V.Good 78% 73% 60% 71% 0% 95% 83% 84% 96% 83% 78% 88%
? Peer Group: Press Ganey All Hospital Database (N=309 facilities).
? Inpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 82 , a "Target" of 82 , and a "Maximum" of 90 Peer Group: Press Ganey All Center Database (N=103 facilities). Outpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 87
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN 6 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
If you have questions, please contact Patient Experience at patientexperiencereporting@.
Production Date: 3/9/2015
March 2015 Dashboard Inpatient Units
Inpatient Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Mean scores
All PG Database Percentile 1
LTR Target = 93.2 mean score LTR Target = 84th percentile2
Mgr
UBMD
Service/Division Chiefs
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
Top Box Analysis
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
n-sizes
Nov-Jan 2015
-
-
-
94.1
94.6
94.6
94.4
90
92
92
91
84%
85%
84%
83%
1,048
D1 Cardiac CCU, Cardiac Monitoring, Heart Transplant
C1
Pre-Operative Outpatient Care, Post-Operative Outpatient Care
G1
Neurosurgery, Pain, Trauma, Vascular Care
D3
Cardiac Surgery, Vascular Surgery, Heart/Lung Transplant
E3 General Surgery, Kidney/Liver/Pancreas Transplant
Berrier Watanabe
Nguyen Regner Rodriguez
Vagelos Chi -
Welton
Harrington
93.6
95.2
96.9
98.1
88
94
97
99
85%
89%
88%
92%
39
-
95.3
96.3
96.9
97.4
95
97
97
98
85%
86%
88%
90%
105
Dalman, Mackey, Steinberg
95.2
95.9
97.4
96.8
95
96
98
98
88%
90%
90%
88%
94
Dalman, Robbins
97.9
97.0
96.7
96.8
99
98
97
98
92%
88%
88%
88%
77
Esquivel, Krummel
93.4
95.3
96.8
96.4
87
95
97
97
81%
85%
87%
86%
76
F3 Neurology, GYN Oncology, General Surgery, Urology Cadet (Interim)
Schwartz
Berek, Krummel, Longo, Skinner 93.2
92.2
93.8
95.9
85
77
88
95
85%
84%
85%
88%
92
B1
Medicine/Transplant
FGR Hematology, Medical Oncology, Radiation Oncology
B2
Cardiology, Cardiac Monitoring
Watanabe
Berry-Price (Interim)
Lang
Chi Carlson Kugler
Harrington Harrington
92.3*
92.7
91.7
95.2*
77*
82
70
94*
73%*
74%
77%
88%*
26*
90.2
95.1
97.1
95.0
55
94
98
93
78%
89%
88%
80%
30
92.2
92.3
92.8
94.9
77
78
82
93
79%
80%
82%
85%
73
G2S Renal, Kidney Transplant, Plastics, Thoracic, Trauma
D2
Intermediate Intensive Care, Cardiac Monitoring, Heart/Lung Transplant, Vascular, Thoracic Surgery
B3
Intermediate Intensive Care - Internal Medicine
Truneh Truneh
Britt
Shieh
Busque, Chang, Spain, Oyer
97.4*
95.2*
92.5*
93.4*
99*
94*
79*
87*
90%*
81%* 75%*
79%*
19*
Dalman, Harrington, Krummel, Oyer
95.8
96.1
94.2
93.3
96
96
90
85
88%
87%
81%
78%
41
Harrington
93.4
94.1
93.9
93.2
86
90
89
85
78%
85%
82%
82%
33
E1
Bone Marrow Transplant
Jenkins
-
Harrington
98.3* 95.2* 93.2*
93.1*
99*
94*
84*
84*
93%*
86%* 82%*
83%*
18*
DGR
Orthopedics
David
Huddleston
Maloney
94.8
94.8
93.0
92.0
C2
ENT, Plastics, Thoracic, Trauma, General Surgery Trauma
Cadet
-
Chang, Jackler, Krummel, Spain 93.1
95.1
92.7
91.0
C3
Internal Medicine
Britt
Shieh
Harrington
93.8
93.3
94.9
89.5
H1
Intermediate Intensive Care, Cardiac Monitoring, Neurology, Epilepsy, General Medicine
Nguyen
Schwartz
Longo
Likelihood to Recommend Hospital (Feb 2014 - Feb 2015)
100.00
91
94
95
91
84
91
88
89
92
95
80.00
60.00
40.00
20.00
0.00
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
n=369
n=413
n=363
n=445
n=419
n=421
n=435
n=424
n=410
n=358
89.3
88.0
87.8
87.5
88
90
90
Dec-14 n=370
Jan-15 n=320
Feb-15 n=123
Avg. Rank 91
Goal 84
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest. ? Peer Group: All Press Ganey Database (N=1371 facilities) ? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 84 , a "Target" of 84 , and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN 3 Values are green if current percentile ranks are higher than the last reporting period, red if ranks are lower and black if ranks are the same * n size is less than 30 per quarter - Data not available Data pulled by Discharge Date with all surveys received by March 5, 2015.
If you have questions, please contact Patient Experience at patientexperiencereporting@.
93
94
83
74
84%
85%
79%
77%
153
84
94
80
62
81%
85%
82%
79%
97
90
86
93
46
87%
83%
84%
71%
31
44
34
32
30
74%
74%
76%
75%
HCAHPS Publicly Reported Data - Percentile Ranks3
Would you Recommend Overall Rating Comm w/ Nurses Resp of Hosp. Staff Comm w/ Doctors Room Cleanliness Quiet at Night Pain Control Comm about Meds Discharge Info
Oct'11Sep'12
92 70 57 34 71 54 4 55 76 73
Jan'12Dec'12
90 73 72 49 71 54 3 72 63 70
Apr'12Mar'13
95 83 77 63 72 64 4 78 69 77
Jul'12Jun'13
93 83 86 58 71 58 3 63 67 75
Oct'12Sept'13
93 84 74 56 76 46 1 45 53 62
36
Jan'13Dec'13
94 86 73 60 69 50 2 53 71 70
Production Date: 3/9/2015
Emergency Department Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Mean scores
All PG Database Percentile 1
Top Box Analysis
March 2015 Dashboard
Manager Medical Division Chiefs LTR Target = 89.2 mean score
LTR Target = 80th percentile2
% "Very Good" on LTR
Director
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
n-sizes
Nov-Jan 2015
Emergency Department
Callagy Shen
Shen
85.4
86.1
86.5
86.4
59
63
64
61
68%
69%
71%
69%
549
CDU
Callagy Shen
Shen
85.6
88.1
89.5
88.3
61
75
82
73
70%
74%
73%
70%
100
Main ED
Callagy Shen
Shen
85.3
85.6
85.9
86.0
59
61
60
59
68%
68%
70%
69%
449
Likelihood of Recommending (Feb 2014 - Feb 2015)
Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)?
100.00 80.00 60.00 40.00 20.00 0.00
87
71
72
59
73
66
57
60
59
72
67
50
71
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 n=199 n=183 n=200 n=210 n=188 n=208 n=208 n=206 n=215 n=182 n=190 n=177 n=72
Avg. Rank 66
Goal 80
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Arrival Nurses Doctors Tests Family or Friends Personal/Insurance Info Personal Issues Overall Assessment Likelihood of recommending
V. Poor 2% 1% 2% 2% 3% 1% 3% 4% 4%
Poor 3% 1% 2% 1% 1% 1% 4% 2% 3%
Fair 10% 7% 6% 6% 6% 6% 10% 6% 6%
Good 28% 25% 23% 27% 24% 27% 28% 21% 18%
V.Good 58% 66% 66% 65% 66% 65% 55% 67% 69%
? Peer Group: All Press Ganey Database (N=1804 facilities)
? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 83
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN
3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15% * n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
If you have questions, please contact Patient Experience at patientexperiencereporting@.
Production Date: 3/9/2015
March 2015 Dashboard Cancer Clinics
Cancer Center Clinics Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Mean scores
All Facilities Percentile 1
Top Box Analysis
Dir
Mgr
MD Ldr
LTR Target = 94.7 mean score
LTR Target = 80th percentile2
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
Seshadri
-
Blayney
95.7
96.0
95.8
96.0
91
93
91
92
87%
87%
87%
87%
n-sizes
Nov-Jan 2015 2533
Sarcoma
Bailey
Landes
Ganjoo
94.6
97.2
98.2
98.7
71
99
99
99
83%
91%
95%
97%
37
Cutaneous
Bailey
Lawlor
Swetter
98.3
98.6
98.7
98.4
99
99
99
99
93%
94%
95%
94%
63
BMT
Bailey
Nicolas
Johnston
96.4
96.6
96.7
97.4
97
98
98
99
88%
88%
90%
91%
179
Rad Onc
Kenyon
Cruz
Koong
96.8
97.0
97.0
96.5
98
99
99
97
89%
90%
89%
89%
201
Head & Neck
Bailey
Lawlor
Kaplan
93.7
94.6
95.3
96.4
51
69
85
96
84%
85%
87%
88%
223
Gyn
Bailey
Maxwell
Dorigo
95.0
94.4
95.5
96.2
77
65
88
94
84%
81%
84%
86%
132
South Bay Oncology
Falconer
Chen
97.3
97.4
97.1
96.2
99
99
99
94
89%
90%
89%
85%
157
Uro
Bailey
Adrian
Skinner
96.6
96.8
96.4
96.2
97
98
96
94
89%
90%
88%
87%
369
Lymphoma
Bailey
Nicolas
Advani
98.0
98.1
96.9
96.1
99
99
98
94
92%
92%
91%
87%
95
Thoracic
Bailey
Adrian
Shrager
95.4
96.0
94.5
95.9
87
93
66
92
85%
87%
84%
88%
121
Neuro
Bailey
Adrian
Recht
95.7
96.3
95.7
95.9
90
96
90
92
83%
88%
85%
90%
91
Hematology
Bailey
Nicolas
Coutre
96.0
95.7
96.3
95.6
94
91
96
89
88%
86%
86%
85%
227
Breast
Bailey
Maxwell
Dirbas
95.6
96.1
95.4
94.8
89
95
87
74
88%
88%
86%
84%
334
GI
Bailey
Landes
Welton
93.2
93.5
93.2
94.7
41
46
41
70
82%
81%
81%
84%
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Top Box Analysis for LTR (June 2014 - Jan 2015)
V. Poor
Poor
Fair
Good
June 2014 July 2014 August 2014 September 2014 October 2014 November 2014 December 2014 January 2015
1%
1%
1%
11%
1%
0%
2%
13%
1%
1%
2%
12%
1%
0%
1%
8%
1%
0%
1%
12%
0%
0%
2%
11%
1%
0%
1%
10%
1%
0%
1%
12%
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest. ? Peer Group: All Press Ganey Facilities Database (N = 923 facilities) ? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80 , a "Target" of 80 , and a "Maximum" of 90
Values < Threshold are RED, values between Threshold and Target are YELLOW, and values > Target are GREEN 3 Top Box Analysis distribution of responses in red have a sum percentage of "Very Poor", "Poor", and "Fair" > 15% * n size is less than 30 per quarter - Data not available
Target: Percentage "Very Good" > 85%; Percentage "Good" < 15%; Sum Percentage of "Very Poor," "Poor," and "Fair" = 0%
Top Box Analysis for Standard Questions (Nov - Jan 2015)
V. Poor
Poor
Fair
Good
Access
0%
1%
5%
26%
Moving Through Your Visit Nurse/Assistant Care Provider Personal Issues
3%
5%
13%
30%
0%
0%
3%
20%
0%
0%
2%
14%
0%
0%
1%
17%
Overall Assessment
0%
0%
2%
13%
304
V.Good 87% 84% 85% 90% 86% 87% 88% 87%
V.Good 68% 49% 77% 84% 82% 85%
Standard Overall Likelihood of recommending services
0%
0%
2%
13%
85%
0%
0%
2%
11%
87%
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Mean scores
All Facilities Percentile 1
Top Box Analysis
March 2015 Dashboard Dir
Mgr
MD Ldr
LTR Target = 97.0 mean score
LTR Target = 80th percentile2
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
Therapy Areas
98.3
97.9
97.6
97.2
92
92
87
82
93%
92%
90%
89%
Rad Therapy
Kenyon
Falasco
Koong
98.3
98.1
97.8
97.3
92
92
91
83
93%
92%
91%
89%
Cyberknife
Kenyon Lichstein
Chang Soltys
98.3*
97.2*
96.1*
96.9*
93*
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
83*
60*
76*
93%*
89%*
84%*
88%*
Top Box Analysis for Standard Questions (Nov - Jan 2015)
V. Poor
Poor
Fair
Good
n-sizes
Nov-Jan 2015 134 118 16*
V.Good
Scheduling Your Visit
Registration
Facility
Radiation Therapy
Personal Issues
Overall Assessment
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrs Likelihood of recommending services
? Peer Group: All Press Ganey Facilities Database (N = 272 facilities)
? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 80, and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN 3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
0%
1%
3%
27%
68%
0%
1%
2%
19%
78%
0%
0%
3%
17%
79%
0%
0%
2%
12%
86%
0%
0%
3%
20%
77%
0%
0%
2%
16%
82%
0%
0%
4%
18%
78%
0%
0%
0%
14%
85%
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Dir
Mgr
MD Ldr
Mean scores
LTR Target = 95.6 mean score
Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
All Facilities Percentile 1 LTR Target = 50th percentile2
Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
Top Box Analysis
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
Treatment Areas
95.2
94.9
95.2
94.3
35
30
41
22
82%
80%
81%
81%
ITA - RWC
Healy
Martinez
-
95.3
94.2
94.4
96.0
41
20
23
57
83%
79%
80%
84%
ITA - Main
Healy
Benoit
-
95.1
95.3
95.6
93.7
32
38
50
16
81%
81%
82%
79%
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Top Box Analysis for Standard Questions (Nov - Jan 2015)
V. Poor
Poor
Fair
Good
n-sizes
Nov-Jan 2015 144 37 107
V.Good
Scheduling Your Visit
Registration
Facility
Chemotherapy
Personal Issues
Overall Assessment
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrs Likelihood of recommending services
? Peer Group: All Press Ganey Facilities Database (N = 272 facilities)
? Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 40, a "Target" of 50, and a "Maximum" of 60
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN 3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
1%
2%
3%
37%
58%
0%
1%
3%
21%
75%
0%
0%
5%
19%
76%
0%
0%
3%
20%
77%
0%
0%
1%
23%
75%
1%
0%
2%
19%
78%
1%
0%
6%
21%
73%
1%
0%
0%
18%
82%
Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Mean scores
All PG Database Percentile 1
Top Box Analysis
March 2015 Dashboard
Director
Manager
LTR Target = 95.4 mean score LTR Target = 51st percentile2
% "Very Good" on LTR
Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan Aug-Oct Sep-Nov Oct-Dec Nov-Jan
2014
2014
2014
2015
2014
2014
2014
2015
2014
2014
2014
2015
n-sizes
Nov-Jan 2015
Ambulatory Surgery
-
-
96.1
96.8
96.3
95.6
66
79
69
55
88%
89%
88%
86%
281
Outpatient Surgery Center (OSC)
Semple Fox (Interim) 94.3
95.8
96.8
94.0
28
59
80
28
83%
86%
89%
85%
79
Ambulatory Surgery Center (ASC)
-
Hoopes
96.9
96.3
94.5
95.4
82
69
33
52
90%
88%
83%
85%
114
Byers Outpatient Eye Surgery
Semple
Tarkington (Interim)
97.7
98.8
98.1
ASC Likelihood to Recommend (Feb 2014 - Feb 2015)
100.00 80.00 60.00 40.00 20.00 0.00
99
91
96
74
55
60
60
41 31
12 1
11
3
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=34 n=35 n=40 n=30 n=24 n=36 n=30 n=30 n=45 n=25 n=39 n=50 n=12
97.2
Avg. Rank 49 Goal 51
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
OSC Likelihood to Recommend (Feb 2014 - Feb 2015)
100.00
82
93
82
83
80.00 60.00 40.00 20.00
0.00
55
51
43
26
13
17
65 30
1
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
Avg. Rank 49
Goal 51
n=40 n=40 n=30 n=30 n=44 n=48 n=40 n=32 n=41 n=22 n=32 n=25 n=17
93
99
97
85
92%
95%
94%
90%
88
Top Box Analysis for Ambulatory Surgery Center (Nov 2014 - Jan 2015)?
V. Poor Poor
Fair
Good V.Good
Std Overall Registration Nursing Physician Facility Overall Assessment Personal Issues
1%
1%
4%
19%
75%
1%
1%
6%
23%
68%
1%
1%
3%
18%
78%
0%
0%
4%
16%
79%
0%
0%
5%
23%
71%
1%
0%
3%
12%
85%
1%
1%
5%
23%
70%
Likelihood of recommending center
0%
0%
4%
11%
85%
Top Box Analysis for Outpatient Surgery Center (Nov 2014 - Jan 2015)?
V. Poor Poor
Fair
Good V.Good
Std Overall Registration
1%
1%
4%
21%
73%
1%
1%
4%
24%
69%
Nursing Physician Facility Overall Assessment
0%
1%
4%
20%
74%
1%
1%
4%
15%
79%
0%
0%
4%
25%
71%
0%
1%
3%
12%
84%
Personal Issues
1%
3%
6%
26%
64%
Note: Many of the most recent month's surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Likelihood of recommending center
? Peer Group: All Press Ganey Database (N=1411 facilities)
? ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN 3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter - Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
1%
1%
3%
10%
85%
If you have questions, please contact Patient Experience at patientexperiencereporting@.
Production Date: 3/9/2015
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