Included in D2DLink on.com

[Pages:4]Your source for parts information and expertise

Volume 3 September 2003 Ford Motor Company Edition

Messenger

Welcome to Jaguar and Land Rover Dealers

OEConnection welcomes Jaguar and Land Rover

dealers as new customers on the D2DLink parts

locator. Starting in August 2003, dealers began

doing parts searches on D2DLink, and there have

already been positive reactions to its capabilities!

Chris Stark, Parts Manager, Land Rover

Anaheim Hills, Anaheim, California said, "With

"It's such an

incredibly valuable

resource for all of us."

Chris Stark, Parts Manager Land Rover Anaheim Hills, Anaheim. CA

our old system, we might not have ever found the part we needed. The car just sat there and the

customer was unhappy. It was an all-around

nightmare. D2DLink has changed that. It's such

an incredibly valuable resource for all of us."

Steve Watson, eBusiness Analyst at Premier

Automotive Group said, "Through the use of

D2DLink, we're improving customer satisfaction

levels by streamlining dealer-to-dealer parts

procurement. We anticipate that D2DLink is going

to make our parts departments more efficient

and able to service customers faster. To date,

almost 300 dealers have signed up, and we're

eager to offer D2DLink's features and functions

to all of our dealers."

Six California dealers field-tested D2DLink

in the weeks before going live on August 11th.

Since then, thousands of searches have been performed by Jaguar and Land Rover dealers. Parts department personnel have commented on the value of the potential benefits of D2DLink in helping to increase efficiencies in parts procurement processes, including:

The convenience of searching a national database of parts The availability of accurate, up-to-date online dealer inventories The potential to sell aged and excess inventory. Overall, Jaguar and Land Rover dealers anticipate that D2DLink will help make their parts departments more efficient and help increase their ability to service customers more quickly.

NUMBER OF THE MONTH

With the addition of Jaguar and Land Rover dealers to the existing customer base of Ford, General Motors, and other import

9,99910,000 dealers, OEConnection now surpasses 10,000 D2DLink customers!

A publication for D2DLink Dealers

A venture of DaimlerChrysler, Ford Motor Company, General Motors, and ProQuest

Messenger

Ford Parts Supersession History in D2DLink

In August 2003, D2DLink introduced Part

Number Supersession to Ford Dealers. This new

feature allows Ford dealers to see available

parts history information every time they

perform a parts search. One click brings up a

comprehensive list of the parts supersession

chain history, instead of going to other sources

(e.g. DOESII or the OSI catalogue).

Navigating through the D2DLink supersession

screens is easy. Here's how it works. If when

doing a part locate you see a supersede icon --

click on the icon

to reveal the linked part

numbers and its detailed history information.

The part number searched is highlighted in yellow. Grey highlighted lines show parts that

your part replaced: backward supersession. White highlighted lines show the parts that have replaced your part: forward supersession. The original part number, new part number, and on-hand quantities for your dealership are displayed. Determine which part to locate, check

the box, and find the needed part among your neighboring or nationwide trading partners.

The Operand column provides history for kits or assemblies that may have been disassembled through the supersession process. The arrow indicates the most up-to-date part number available.

If you need additional help using supersession, call OEConnection Customer Service at 1-888-776-5792, press 2.

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Have a D2DLink story you'd like to share?

Contact us at d2dmarketing@ or 1.888.776.5792, ext. 1891

New Notification Feature Speeds Up D2D Express Processing

Dealers who fill D2D Express orders can now have incoming orders launch an email that can ring their computer, cell phone or pager.

"The whole idea of notifications is to give dealers every opportunity to fill as many orders as they can," said Don Morton, Ford Motor Company Representative. "Dealers have filled over 27,000 D2D Express orders since the program began its full launch in March `03. That's a good start. However, there were almost 17,000 "UNFILLED" D2D Express orders missed by dealers in that same timeframe. These unfilled orders equal almost $1.3 million in parts department revenue or $75 per order. That's $130,000 possible profit that went unshipped.

We anticipate this new notification feature will help dealers fill more orders and sell more parts."

With a computer's volume turned up, D2D Express notification set up properly, and the email configured correctly, the computer's email rings for each incoming order. A salesperson can then attempt to be the first to fill that order. With D2D Express notifications, the computer, email-ready cell phone or email-ready pager can alert counter people to take action to help them sell more parts.

To learn how to set up D2D Express notifications, in D2DLink, click on Help, click on What's New, click on D2D Express, and click on the Learn More link.

Locate Slow-Moving Parts with D2DLink

Tried to find a part lately for a '97 Probe or

Glenn R. Ingram, Vintage Parts VP of Sales

'95 F-150? The D2DLink parts locator, along with

and Marketing said, "This brings a new dimension

Vintage Parts, is helping to make it easier to find

to Ford's long-term product support and to

and purchase these parts.

brand loyalty. Customers who own Ford vehicles

Vintage Parts purchases slow-moving parts that

can stick with Ford vehicles, because dealerships

organizations seek to dispose of from their

can locate older parts easily with D2DLink. That

inventories, including

equates to happier consumers who may have

Ford's. Now through

their cars repaired more often to extend the

D2DLink, Vintage Parts makes the inventory available

service life of their vehicle. It's a win-win situation

for purchase to Ford and Lincoln/Mercury dealerships.

for everyone."

Based in Beaver Dam, Wisconsin, Vintage Parts

Now, when you're in doubt about finding an

provides same-day shipping, an emergency-order

older part, think: "Let's check D2DLink!"

hot-line, a 30-day, no-fault return policy, and free ground freight for all domestic dealer orders.

Learn how to set up Vintage Parts as a favorite trading partner. They'll appear at the top of your searches. In D2DLink, click Help, click Product Help, then click Search, and type "add favorite."

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OEConnection

D2DLink:

Ford Parts Supersession is Now Included in D2DLink

See the article on page 2.

Did you read this newsletter?

Send us an email at d2dmarketing@ to tell us your opinion. What do you like? What would you change? Be one of the first 50 responses, and get an OEConnection hat! Reply by email before October 3rd.

D2D Express Notification Setup

{ 1 Select Setup, and Notification. Check the Notification box as Active. (D2D Express Notifications are linked to specific user logins. Each user must configure their own notification individually.) 2 Select Notification Type: Pager, Cell Phone email -- (email short message), Computer email -- (email long message). 3 Enter Notification email address. 4 Be sure order days and times are correct. { 5 Check D2D Express Awaiting Commitment box. 6 Save changes, and close dialog box. 7 Turn up the volume on your email.

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