TDWI Quality Management:
Module One
The Nature of Cause and Effect
• Definitions and Distinctions
o Correlation
o Coincidence
o Cause
o Influence
• Cause-Effect Models
o Fishbone Diagrams
o Causal Hierarchies
o Strategy Maps
o State Transition Models
o Causal Loop Models
o Stock and Flow Models
• Cause and Effect Misconceptions
o One-to-One vs. Many-to-Many
o Linear vs. Circular
o Close vs. Distant
o Immediate vs. Delayed
o Ordered vs. Non-Ordered
• Rethinking Cause and Effect
o Why Rethinking?
o The Shortcomings of Conventional Analysis
o Taking a Systems View
Module Two
The Nature of Systems
• Kinds of Systems
o Computer, Information, and Business Systems
o Human, Social, and Organizational Systems
o Biological and Ecological Systems
o Electrical and Mechanical Systems
• Elements of Systems
o What is it that Makes Something a System?
• Analysis of Systems
o Reductive vs. Holistic Analysis
o Analysis and Systems Modeling
• System Boundaries
o Purpose and the Scope of a System
• System Behaviors
o Interactions and Outcomes
• Containment and Systems
o Internal and External Interactions
o Interactions and Behavior
• Open and Closed Systems
o Receptiveness to External Interaction
o Openness and Adaptive Systems
• Systems within Systems
o System Hierarchies
o System Dependencies
• The Reality of Systems
o Quotes, Clichés, and Realities
o The Basic System Construct
Module Three
Systems Thinking Concepts
• Systems Thinking Basics
o Things Influence Things
o Relationships among Things
• Systems Thinking Loops
o Feedback Loops
o Reinforcing Loops
o Balancing Loops
• Systems Thinking Archetypes
o Recurring Patterns of Behavior
o Accidental Adversaries
o Drifting Goals
o Escalation
o Fixes that Fail
o Limits to Success/Growth and Underinvestment
o Shifting the Burden
o Success to the Successful
o Tragedy of the Commons
Module Four
Causal Loop Modeling
• Modeling Basics
o Nodes and Links
o Feedback Loops
o Time and Delays
o Gaps and External Variables
o Side Effects
• Modeling Systems
o Multiple Loops
o Scope of the Model
o Intersection Nodes
o Tips and Techniques
• Causal Modeling and Quantification
o A Brief Introduction to Stocks and Flows
o Measuring Stocks and Flows
o From Causal Loop to Stock-and-Flow
o Modeling Stocks and Flows
Module Five
Applied Systems Thinking
• Systems Thinking for Analytics
o Business Intelligence Applications
• Systems Thinking and Business Strategy
o Strategic Applications
• Systems Thinking and Organizations
o Social and Organizational Applications
• Systems Thinking and Quality Management
o Quality Improvement Applications
Appendices
Appendix A − Glossary of Terms
Appendix B – Bibliography and References
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