SCHEME OF WORK
SCHEME OF WORK
OFFICE PROCEDURES LEVEL ONE
|WEEK |LESSON |TOPIC/SUB-TOPIC |OBJECTIVES |LEARNING ACTIVITIES |RESOURCES |TEACHER’S REMARKS |
|1 |1 |THE OFFICE |By the end of the lesson, the students should be able |Discussions |Office Procedures (John| |
| | | |to:- |Questions |Harrison) | |
| | | |Describe the general nature and content of office work |Taking notes |Office skills (Thelma | |
| | | |and the functions of an office | |Foster) | |
| | | |Identify roles of essential clerical, secretarial, | | | |
| | | |administrative and supervisory staff. | | | |
| | | |Describe their basic duties and responsibilities. | | | |
| |2 |HEALTH & SAFETY |By the end of the lesson, the students should be able |Discussions |“ | |
| | | |to:- |Taking Notes | | |
| | | |Identify working practices designed to maximize a safe | | | |
| | | |and healthy working environment. | | | |
| | | |Identify potential hazards in an office environment and | | | |
| | | |explain how they can be avoided. | | | |
| |3 |COMMUNICATION |By the end of the lesson, the students should be able |Discussions | | |
| | |ORAL & WRITTEN |to:- |Questions | | |
| | | |Describe communication styles used with colleagues at all|Taking notes. | | |
| | | |levels. | | | |
| | | |Explain need for security and confidentiality of | | | |
| | | |information. | | | |
| | | |Describe and apply good reception skills | | | |
| | | |Describe essentials of good telephone skills and | | | |
| | | |techniques and use of answering machine. | | | |
| | | |Design and complete telephone message pads | | | |
| | | |Identify range of written media available. | | | |
| | | |Compose simple letters and memos. | | | |
| |4 |TELECOMMUNICATION |By the end of the lesson, the students should be able |Discussions | | |
| | | |to:- |Taking notes | | |
| | | |Describe current telecommunication facilities e.g. fax, | | | |
| | | |email e.t.c. | | | |
| | | |List adv. And disadv. Of different telecommunication | | | |
| | | |services. | | | |
| |5 |SYSTEMS AND PROCEDURES |By the end of the lesson, the students should be able |Discussions | | |
| | |(Mail handling) |to:- |Taking notes | | |
| | | |Describe procedures for incoming and outgoing mails. | | | |
| | | |Describe system for circulating mail and internal | | | |
| | | |communications within an Organisation. | | | |
| |6 |STATIONERY AND STOCK |By the end of the lesson, the students should be able |Discussions | | |
| | | |to:- |Taking notes | | |
| | | |Describe simple stock control procedures for ordering, | | | |
| | | |handling and issuing office stationery and supplies. | | | |
| | | |Complete requisitions and stock control cards. | | | |
| |6 |PURCHASE AND SALE OF GOODS |By the end of the lesson, the students should be able |Discussions | | |
| | | |to:- |Taking notes | | |
| | | |Identify principal documents in a business transaction. |questions | | |
| | | |Describe the sequence and indicate the origin of of the | | | |
| | | |documents identified. | | | |
| | | |Complete documents from the information provided. | | | |
| | | |Differentiate between trade and cash discounts. | | | |
| |7 |PETTY CASH |By the end of the lesson, students should be able to:- |Discussions | | |
| | | |Describe operations of a petty cash system. |Questions | | |
| | | |Complete a petty cash book from information supplies |Taking notes | | |
| | | |including vouchers. | | | |
| | | |Balance a petty cash book using imprest system. | | | |
| |8 |FILING AND INDEXING |By the end of the lesson, the students should be able |Discussions | | |
| | | |to:- |Questions | | |
| | | |Identify and utilize the principal classification |Taking notes | | |
| | | |systems. | | | |
| | | |State the respective advantages and disadvantages of the | | | |
| | | |different systems. | | | |
| | |RULES |State essential elements of a good filing system. |Discussions | | |
| | | |List basic rules for operating a filing system including |Questions | | |
| | | |retention policy. |Taking notes | | |
| | | |Explain the need of out guides and cross references | | | |
| | |EQUIPMENT AND STORAGE |Recognize storage media available (electronic & |Discussions | | |
| | | |microfilming) |Questions | | |
| | | |Distinguish between vertical and lateral filing |Taking notes | | |
| | | |Describe indexing systems e.g. card, visible card, strip,| | | |
| | | |rotary e.t.c. | | | |
| |9 |OFFICE SUPPORT AND EQUIPMENT |By the end of the lesson, students should be able to:- |Discussions | | |
| | | |Identify and describe different types of office machines |Questions | | |
| | | |Maintenance of machines and diskettes. |Taking notes | | |
| | | |Explain the basic hardware and software associated with | | | |
| | | |computers. | | | |
| | | |List typical features found in word processing software. | | | |
| | |REPROGRAPHY |Describe copiers, duplicating machine stating features |Discussions | | |
| | | |and limitations. |Questions | | |
| | | |Outline principles applied in maintaining quality, |Taking notes | | |
| | | |avoiding wastage, economy and meeting deadlines. | | | |
| | | |Recognize range of support equipments found in a | | | |
| | | |reprographics section e.g. joggers, collators, binders | | | |
| | | |e.t.c. | | | |
| | |MAILROON EQUIPMENT |Identify and briefly describe equipment found in larger |Discussions | | |
| | | |mailing departments |Questions | | |
| | | | |Taking notes | | |
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