Worksheet Active Listening Techniques - Extension Kenosha County

Unit: Listening

Entree

Skill 15: Active Listening

Activity A: How To Listen

Active Listening Techniques

Technique

Purpose

To Do This

Worksheet

Example

Encouraging

To convey interest.

To encourage the other

person to keep talking.

Don¡¯t argue or

disagree.

Use Neutral words.

Use varying voice

intonations.

¡°Can you tell me

more¡­?¡±

Clarifying

To help you clarify what is

said.

To get more information.

To help the speaker see

other views.

Ask questions.

Restate wrong

interpretations to

force the speaker to

explain further.

¡®When did this

happen?¡±

Restating

To show you are listening

and understanding.

To check your meaning and

interpretation.

Restate basic ideas

and facts.

¡°So, you would like

your parents to trust

you more, is that

right?¡±

Reflecting

To show you understand

how the person feels.

To help the person evaluate

their own feelings.

Reflect the speaker¡¯s

basic feelings.

¡°You seem very

upset.¡±

Summarizing

To review progress.

To pull together important

ideas and facts.

To establish a basis for

further discussion.

Restate major ideas

expressed ¨C including

feelings.

¡°These seem to be

the key ideas you¡¯ve

expressed¡­¡±

Validating

To acknowledge the

worthiness of the other

person.

Acknowledge the

value of their issues

and feelings.

Show appreciation for

their efforts and

actions.

¡°I appreciate your

willingness to resolve

this matter.¡±

An EEO/AA employer, University of Wisconsin-Extension provides equal

opportunities in employment and programming, including Title IX and American

with Disabilities (ADA) requirements. UW-Extension, Quad Counties, 161 West

Wisconsin AV, Suite 6000, Milwaukee, WI 53203. Copyright protected.

Unit: Listening

Entree

Skill 15: Active Listening

Activity A: How To Listen

Worksheet

Active Listening Exercise #1

When I was young I had a toy boat. It was given to me by my grandfather ¨C I was very close

with my grandfather. I remember the day that he gave it to me. I was only five years old, and we

went to his house. I used to love going to his big, old house. We would go out for walks

together, my parents staying behind. On this visit, soon after arriving, my grandfather came to

me with his hands behind his back. I, for the life of me, cannot remember what I was doing as

he approached, but I recall I hardly even noticed him.

Then, softly, he said my name and that he had something for me. I looked over, and he

produced the most beautiful boat I had ever seen. The colors it was painted with were so bright

¨C all of the work on it perfect. He¡¯d made it himself, you see. Just for me. We went down to the

park that afternoon and I sailed it on the pond. There was a breeze, a cool, cool breeze that

sailed the clouds across the cerulean sky and sent my little toy boat out across the water. I still

have it, that little boat. Whenever I see it, I miss my grandfather dearly.

Active Listening Exercise #2

We left the ballgame at about eight thirty, I suppose. It was already dark, and, I¡¯ll tell you, getting

out of that parking lot was like fighting of a pack of lions. I¡¯m surprised that we made it out of

there with all our fenders intact at all. Anyway, we made a slow way to the expressway and the

traffic didn¡¯t stop even then. In fact, after some clear sailing, the traffic came to almost a total

standstill. Well, what had been a very pleasant evening was turning into quite a frustrating

situation. There was a babysitter back at home costing us an arm and leg an hour. You pay so

much for people you trust, you know?

But, anyway, we finally managed to get far enough along to see what the hold up was. Seemed

there had been this horrible accident on the highway, and one lane was blocked. One lane.

This was a four lane stretch of road and only one lane was blocked. It just makes me so mad.

You know that these people didn¡¯t have to be going so slow! But, really, it¡¯s not the

inconvenience that makes me so angry. I just wonder why people have to be so fascinated with

something so tragic. That, by itself, seems tragic to me.

An EEO/AA employer, University of Wisconsin-Extension provides equal

opportunities in employment and programming, including Title IX and American

with Disabilities (ADA) requirements. UW-Extension, Quad Counties, 161 West

Wisconsin AV, Suite 6000, Milwaukee, WI 53203. Copyright protected.

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