Member Handbook - Amerigroup

Member

Handbook

Amerigroup Community Care, Tennessee

TennCare ¡ª 800-600-4441 (TRS 711)

CHOICES and Employment and

Community First CHOICES ¡ª 866-840-4991 (TRS 711)

tn

1015648TNMENAGP 05/23

FREE Phone Numbers to call for help

0

Amerigroup Community Care

Call about your health care

800-600-4441

(TRS 711)

Amerigroup CHOICES in Long-Term Services and

Support

Call to apply for CHOICES or speak to your Care

Coordinator

866-840-4991

(TRS 711)

Amerigroup Employment and Community First

CHOICES

Call if you need help to complete a self-referral or to speak

to your Support Coordinator

866-840-4991

(TRS 711)

Nurse Help Line

English: 866-864-2544

(TRS 711)

Espa?ol: 866-864-2545

(TRS 711)

DentaQuest (TennCare Dental Program)

Call about dental (teeth) care

855-418-1622

OptumRx (TennCare Pharmacy Program)

Call about TennCare pharmacy services

888-816-1680

TennCare Connect

Call about:

? Change of address, family size, job, or income

? When you¡¯re pregnant and when your baby is born

? Appeals to get or keep TennCare enrollment

? TennCare co-pays

? Applying for TennCare

? Programs like Food Stamps or Families First

855-259-0701

TennCare Advocacy Program

Call for help with physical health services or help with

Behavioral Health Services (mental health, alcohol, and

substance use disorder services)

800-758-1638

TTY/TDD Line:

877-779-3103

TennCare Member Medical Appeals

Call to file appeals like:

800-878-3192

? When you have problems getting health care

TTY/TDD Line:

? When you are denied a service you requested

866-771-7043

? When a service you were receiving is being terminated

or reduced

? When you want to change your health plan (MCO)

1015648TNMMLAGP 05/23>

?

?

When you want to be paid back for expenses you think

Amerigroup should have paid

When you got billed by a provider for a benefit you think

Amerigroup should pay

Medicare Information and Assistance Line

Call about Medicare

800-633-4227

SHIP Help Line

Call for help with Medicare

877-801-0044

Social Security Administration

Call about Social Security and Disability

800-772-1213

Office of Inspector General (OIG)

Call to report TennCare fraud or abuse

800-433-3982

Transportation Services

Call for a ride to get to your health care visit if you don¡¯t

have a way to get there

866-680-0633

Community Resources

Call for help with connecting to food banks, housing

services, and other life needs.

800-600-4441

(TRS 711)

Doctor¡¯s Names

Phone Numbers

TennCare and

your health plan

Amerigroup Community Care

Member Handbook

2023

?Necesita un manual de TennCare en espa?ol? Para conseguir un manual en

espa?ol, llame a Amerigroup al 800-600-4441 (TRS 711).

Your Right to Privacy

There are laws that protect your privacy. They say we can¡¯t tell others certain facts

about you. Read more about your privacy rights in Part 7 of this handbook.

IMPORTANT:

Even if you don¡¯t use your TennCare, the state still pays for you to have it. If you don¡¯t

need your TennCare anymore, please call TennCare Connect for free at 855-259-0701.

Do you need free help with this letter?

If you speak a language other than English, help in your language is available for free. This page tells you

how to get help in a language other than English. It also tells you about other help that¡¯s available.

Spanish:

Espa?ol

ATENCI?N: si habla espa?ol, tiene a su disposici¨®n servicios gratuitos de asistencia ling¨¹¨ªstica.

Llame al 800-600-4441 (TRS:711).

Kurdish:

???????

? ???????? ???.? ?? ?? ??????????? ??????????? ???????????????? ??????? ??????? ????? ?? ????? ????? ???? ???????:??????????

800-600-4441 (TRS:711)..?????

Arabic:

?????????

? ???? ?????.? ??? ????? ???????? ??????? ?????? ?? ?????????? ??? ??? ????? ???? ??????:????????

?)??? ???? ???? ???????800-600-4441 (TRS:711).

Chinese:

·±ówÖÐÎÄ

×¢Ò⣺Èç¹ûÄúʹÓ÷±ówÖÐÎÄ£¬Äú¿ÉÒÔÃâÙM«@µÃÕZÑÔÔ®Öú·þ„Õ¡£ÕˆÖÂëŠ 800-600-4441

(TRS:711).

Vietnamese:

Ti?ng Vi?t

CH? ?: N?u b?n n¨®i Ti?ng Vi?t, c¨® c¨¢c d?ch v? h? tr? ng?n ng? mi?n ph¨ª d¨¤nh cho b?n. G?i s?

800-600-4441 (TRS:711).

Korean:

???

??: ???? ????? ??, ?? ?? ???? ??? ???? ? ????.

800-600-4441 (TRS:711).??? ??? ????.

French:

Fran?ais

ATTENTION : Si vous parlez fran?ais, des services d'aide linguistique vous sont propos¨¦s gratuitement. Appelez le

800-600-4441 (TRS:711).

Amharic:

?????????

?????: ?????? ??? ???? ??? ????? ???? ?????? ??? ?????? ???????? ?? ????? ??? ????

800-600-4441 (???? ??????:TRS:711 ).

Gujarati:

???????

?????: ?? ??? ??????? ????? ??, ?? ??:????? ???? ???? ????? ????? ???? ?????? ?? . ??? ???

800-600-4441 (TRS:711) .

Laotian:

???????

??????: ?? ??? ? ?? ?????? ????? ???, ???????????? ????? ? ??? ??????, ?????? ?????? ?, ??? ????? ????? ????. ???

800-600-4441 (TRS: 711).

German:

Deutsch

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verf¨¹gung.

Rufnummer: 800-600-4441 (TRS:711).

Tagalog:

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang

bayad. Tumawag sa 800-600-4441 (TRS:711).

Hindi:

??? ??

?? ?: ??? ?? ??? ?? ????? ? ?? ???? ??? ?? ? ???? ?????? ?????? ??? ??800-600-4441

(TRS:711) . ?? ??? ???

Serbo-Croatian:

Srpsko-hrvatski

OBAVJE?TENJE: Ako govorite srpsko-hrvatski, usluge jezi?ke pomo?i dostupne su vam besplatno.

Nazovite 800-600-4441 (TRS- Telefon za osobe sa o?te?enim govorom ili sluhom: 711 ).

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