Your Livingston Resource Guide

Your Livingston Resource Guide

Contents

Welcome to Livingston! .....................................................................................................3 About Livingston ...............................................................................................................3

Leadership in technology...............................................................................................4 Putting clients first .............................................................................................................4

Our team is your team...................................................................................................5 Your new Livingston International Canadian Customs Brokerage invoice .........................6 Canadian Brokerage invoice fields ....................................................................................7 Your new Summary Billing invoice ....................................................................................9 Summary Billing invoice fields.........................................................................................10 New charge codes ..........................................................................................................11 Paying your new Livingston invoice.................................................................................13

Paying Livingston by wire transfer ...............................................................................13 Paying Livingston by check .........................................................................................14 Questions? ..................................................................................................................15 FTP e-billing service........................................................................................................16 Why not just use e-mail? .............................................................................................16 Additional details .........................................................................................................16 Online tools and resources..............................................................................................18 For importers/exporters ...............................................................................................18 For carriers..................................................................................................................18 News and advisories ...................................................................................................18 Webinars ......................................................................................................................... 19 Useful links .....................................................................................................................19 Livingston office locations ...............................................................................................20 Head office ? U.S. .......................................................................................................20 Head office ? Canada..................................................................................................20

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Your Livingston Resource Guide

Welcome to Livingston!

We are thrilled to welcome you to the Livingston family. As we move the former Jensen Customs Brokers Canada (JCBC) resources under the Livingston umbrella, we've put together this guide to help ease the transition. This overview will help you discover some of the tools and resources available to you as a Livingston client.

In addition, as you transition into the Livingston service model, you will notice a few small changes, including a new Livingston invoice with new billing codes and remittance information. This guide will also help explain the new Livingston invoice, including a breakdown of fields and a list of common charge codes and payment options.

Please note that your JCBC invoices should now be paid to Livingston. This includes any unpaid invoices already received by you, and any work in progress that has already been initiated on JCBC's system for which you will receive a JCBC invoice. The updated payment options contained in this reference guide apply to your JCBC invoices and your new Livingston invoices. Please replace JCBC as a vendor with Livingston in your accounts payable system at this time.

About Livingston

North America's number one company focused on customs brokerage and compliance, Livingston also offers consulting and global trade management services as well as international freight forwarding across North America and around the globe.

We offer multiple services to help our clients manage the complex and constantly evolving world of international trade. You will find that the delivery of our services is timely, seamless and cost-effective. Our services are organized into the following main categories:

Customs brokerage ? Our experienced customs professionals, supported by our full suite of advanced technology solutions, are available to help you manage your imports and compliance processes every step of the way.

Global trade management ? Our tailored services provide long-term management of all aspects of your global trade operations and compliance. We offer end-to-end customized solutions as well as components that address specific areas of global trade management.

Trade consulting ? Our customs, regulatory and financial experts help companies implement compliance programs, meet audit requirements, recover duties and taxes and manage border security.

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International freight forwarding ? We arrange efficient transportation by air, ocean, rail, truck or intermodal, from point of origin through to final destination.

Business process outsourcing ? We help you streamline your business by designing and delivering program management, information management and contact center services.

Leadership in technology We are the customs and compliance experts, but we're in the information business. Technology is the tool we use to help our clients efficiently manage and monitor their supply chains, and our systems are designed ? and regularly upgraded ? to drive these efficiencies.

Livingston has national operating systems for its brokerage operations in the U.S. and Canada, which allow us to meet our clients' requirements in a complex and changing regulatory environment. In addition, our in-house-developed Insight? solutions give our clients instant access to their customs and compliance data, while improving their productivity and reducing their paperwork.

From systems interfaces to day-to-day communication, Livingston is able to provide meaningful data to ensure our clients make informed decisions and take strategic action that best fits their compliance and business model.

Putting clients first

When it comes to service, Livingston puts you and your business first.

We understand that running your business is your number one priority, which is why we've made it our priority to make sure your processes are as easy and smooth as possible. In fact, our entire service structure is built around you and the way you do business, because we know how critical it is for you to get your goods across the border without costly delays.

In the complex world of cross-border trade and customs, problems are inevitable ? but you can be confident that we'll do everything we can to avoid these problems. Our clients have told us they want issues resolved quickly and painlessly, and we've taken that feedback to heart by providing you with a single point of contact to ensure quick issue resolution. Using standardized client service roles, defined processes and cutting-edge tools and technology, we deliver fully personalized client service while leveraging our many worldwide resources. It's this dedication to service excellence that allows us to put the focus on you, so you can focus on your business.

Most important of all, we're committed to providing continuity in the level of service you receive. You'll continue working with the same people you've come to know and

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Your Livingston Resource Guide

trust, and you can rest assured that any changes will be communicated to you early and thoroughly.

Our team is your team

To ensure you always enjoy a consistent experience, our client service delivery model ensures you always know whom to go to when you have a question or you're faced with a challenge:

? Your service coordinator ? This is your primary point of contact whenever you have questions or issues to resolve. Your service coordinator has day-today knowledge of your business and has instant visibility to your account history as soon as you call. This person will own the resolution of any question or possible issue you may have. Your service coordinator will not only work to solve your problem, but will also keep you fully informed of the status and resolution of the problem, from the time you call until you are fully satisfied. If your service coordinator is not available, your call will be routed to a member of your coordinator's team who will also be familiar with your account. In other words, you'll never get stuck playing phone tag or waiting for someone to return your call.

? Your client service manager (CSM) ? Your CSM remains your external strategic service contact and works closely with your service coordinator. Your CSM will help identify any patterns in issues and will work to solve the root cause of any repeat problems. This person is dedicated to making sure that your service coordinator resolves issues quickly and is available to offer additional expertise when needed.

This model allows you to develop more personal relationships with your service coordinator and client service manager ? so even with Livingston's extensive global reach, you always get that "local broker" feel.

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