Response to Commonwealth of Virginia RFP #E194-1922 ...

Response to Commonwealth of Virginia RFP #E194-1922 Training for Procurement Professionals

Submitted by:

8 Granite Place, Suite 26 Gaithersburg, MD 20878 301-468-3312 officepro@

DUNS # 148076987

GSA # GS-35F-0275J

8081 Wolftrap Road, Suite 150 Vienna, VA 22182 703-649-2799



EIN # 270302222

Due: July 30, 2015, 1 PM

July 23, 2015

Katherine Bosdell, CPPB, VCO DPS Statewide Strategic Sourcing Officer Commonwealth of Virginia Department of General Services, Division of Purchases and Supply 1111 East Broad Street Richmond, VA 23219

RE: (RFP) #E194-1922

Dear Ms. Bosdell:

OFFICEPRO and Study Sparkz are pleased to respond to RFP #E194-1922 issued on May 29, 2015 to provide comprehensive training services for public procurement professionals for the Commonwealth of Virginia and other participating states. OFFICEPRO is the prime company and shall execute all agreements required to provide service and shall take the lead role in negotiating and delivering the scope of the work.

With more than 30 years of experience providing cost-effective end-user computer training, technical training, soft skills training, and customized classes to a broad variety of organizations, OFFICEPRO can ensure that the Commonwealth and its procurement professionals will receive high-quality, cost effective, training services from a no-risk training vendor by partnering with ourselves and Study Sparkz.

Study Sparkz is a fast growing education services provider who works with students of all ages, and currently has employees in five states, including: Virginia, Maryland, Washington, DC, Pennsylvania and North Carolina. Study Sparkz is well-equipped to provide highly qualified trainers and design procurement courses for the Commonwealth and other participating states. Their passion is to catalyze academic success and help students achieve their goals. In today's competitive, complex and hectic world, tailored support and convenient online classes can provide the difference needed to help professionals maintain their edge, and learn valuable new skills.

Study Sparkz has thoughtfully designed their training process to give students every advantage possible to achieve academic success. This includes hiring the best trainers available and offering courses across a variety of platforms ? in person and online ? to suit various professionals' needs.

OFFICEPRO and Study Sparkz are committed to excellence by providing the best training for Virginia and other participating states in a cost-effective manner. We accomplish this through:

? Excellent and knowledgeable trainers, ? Comprehensive learning materials and strategies, and ? A project management staff that is dedicated to providing outstanding customer service and

support.

Each student in every hands-on training session, or online course conducted by OFFICEPRO and Study Sparkz receives a high quality trainer and materials to supplement their learning experience. Moreover;

? Only the most knowledgeable and experienced trainers are chosen, ? Each trainer knows how to teach on a personal level to motivate and reach a students' mind, ? Trainers must pass a rigorous interview process, ? They must teach the Study Sparkz staff before they work with a student, ? Trainers are not considered until they pass a personal background check, and

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? Trainers are monitored and rewarded accordingly for maintaining OFFICPRO and Study Sparkz's standard of excellence.

We take a client-specific approach to training and content development ? working with you individually to ensure that the specifics of course content and scheduling meet your objectives. We customize each course by identifying the goals of your staff and working through the day to meet those needs.

As a result of our attention to the fundamental aspects of an on-going tutoring program, we can ensure that we will be the best training and professional development team you have ever engaged. We are the best of both worlds; combining "small business" personal attention and care, with the experience and know-how to effectively scale up operations across many states. Both OFFICEPRO and Study Sparkz have worked with numerous state, federal, and international entities. Within Virginia alone OFFICEPRO has worked with Fairfax County Government, Prince William County Government, Arlington County Government and the City of Alexandria.

As can be seen from the detailed information provided herein, the group that has been assembled for this effort is formidable both in terms of its experience and commitment to delivering high quality, effective, and flexible training programs that the Commonwealth of Virginia and other participating entities are seeking through this solicitation.

Thank you for allowing OFFICEPRO and Study Sparkz the opportunity to respond to this Request for Proposal for training services. As this proposal is reviewed and evaluated, please feel free to call us if any questions arise or if clarification is needed. We can be reached at 301-468-3312.

Sincerely,

Aaron Udler

Aaron Udler President OFFICEPRO, Inc.

Farooq Cheema

Farooq Cheema Founder and CEO Study Sparkz

This proposal was printed on recycled paper- as we are committed to the environment and support best practices in the procurement industry.

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Table of Contents

1.0 Tab 1 - Executive Summary............................................................................................................... 5 1.a. RFP Information: ........................................................................................................................... 5 1.b. Offeror Information ...................................................................................................................... 5 1.c. Legal Representative..................................................................................................................... 5 1.d. Responsible Party.......................................................................................................................... 5 1.e. Points of Contact........................................................................................................................... 5 1.f. Offeror Qualifications ................................................................................................................... 5 2. Documentation ................................................................................................................................. 7 3. NASPO ValuePoint Master Agreement Terms and Conditions......................................................... 7 4. Participating Addendum ................................................................................................................... 7 5. Attachment D-1 Offeror Profile ........................................................................................................ 7 6. Attachment D-2 Proprietary Information Identification form........................................................... 7 7. Attachment D-3 Exceptions to RFP form .......................................................................................... 7 8. Attachment D-4 Vendor Data Sheet, completed and signed ........................................................... 7 9. Attachment D-5 State Corporation Commission Form, completed and signed ............................... 7 10. Attachment D-6 Small Business Subcontracting Plan, completed and signed ............................. 7

2.0 Tab 2 - Experience and Qualifications - Training for Procurement Professionals ............................ 8 Introduction .............................................................................................................................................. 8 Requirements.......................................................................................................................................... 11 Training Requirements............................................................................................................................ 11 Training Schedule.................................................................................................................................... 12 2.1.a. Firm Location .......................................................................................................................... 12 2.1.b. Days and Hours of Operation.................................................................................................. 13 2.1.c. Ownership Structure ............................................................................................................... 13 2.1.d. Organizational Chart ..................................................................................................................... 13 2.1.e. Websites.................................................................................................................................. 14 2.1.f. Founding ................................................................................................................................. 14 2.1.g. Mission Statement .................................................................................................................. 14 2.1.h. Similar Work with Public and Private Entities......................................................................... 14 2.1.i. Government Client list ............................................................................................................ 15 2.1.j. Client Retention ...................................................................................................................... 16 2.1.k. Firm's Growth ......................................................................................................................... 16

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2.1.l. Geographical Limits................................................................................................................. 16 2.1.m.Response Procedure to Customer Complaints and Service Issues............................................... 16 2.1.n. Customer Satisfaction Evaluation Method ............................................................................. 16 2.1.o. Methods and Processes for Managing Multiple Participating State Accounts....................... 16 2.1.p. Invoicing Process and Accepted Methods of Payment........................................................... 17 2.1.q. Personnel ................................................................................................................................ 17 2.1.r. Criminal Background Check Policy .......................................................................................... 17 2.2 Litigation ..................................................................................................................................... 17 2.3 Debarment Status ....................................................................................................................... 17 2.4. Technology and Data Security .................................................................................................... 17 3.0 Tab 3 - Methodology - Training for Procurement Professionals..................................................... 19 3.1 Course List................................................................................................................................... 19 3.2 Customization ............................................................................................................................. 19 3.3 Course Design ............................................................................................................................. 20 3.4 Service Delivery........................................................................................................................... 20 3.5 Forms .......................................................................................................................................... 22 3.6 Learner Assessment .................................................................................................................... 24 3.7 Instructors ................................................................................................................................... 24 4.0 Tab 4 Additional Information - Training for Procurement Professionals........................................ 36 4.1 Approach and Response Procedures .......................................................................................... 36 4.2 Steps involved in delivering the Commonwealth of Virginia Training Program ......................... 37

OFFICEPRO Instructors........................................................................................................................ 38 Fiscal Representative .......................................................................................................................... 38

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1.0 Tab 1 - Executive Summary

1.a. RFP Information:

RFP #E194-1922 - Training for Procurement Professionals - Issue Date 5/29/15

1.b. Offeror Information

OFFICEPRO, Inc. - 8 Granite Place, #26, Gaithersburg, MD 20878, 301-468-3312

1.c. Legal Representative

The person authorized to act on behalf of the Offeror:

Aaron Udler ? President - OFFICEPRO, Inc. - 8 Granite Place, #26, Gaithersburg, MD 20878, 301-468-3312

1.d. Responsible Party

Aaron Udler ? President - OFFICEPRO, Inc. - 8 Granite Place, #26, Gaithersburg, MD 20878,

301-468-3312

1.e. Points of Contact

Primary:

Aaron Udler ? President - OFFICEPRO, Inc. - 8 Granite Place, #26,

Gaithersburg, MD 20878, 301-468-3312

Secondary:

Beth Chernoff, Project Coordinator - OFFICEPRO, Inc. - 8 Granite Place, #26, Gaithersburg, MD 20878, 301-468-3312

1.f. Offeror Qualifications

Once again, OFFICEPRO is pleased to respond to the above referenced RFP for Training for Procurement Professionals. As a recent software and soft skills training vendor to surrounding cities and counties, OFFICEPRO combines over 10 years of experience training for county and city governments with more than 31 years of experience providing cost-effective, end-user computer and soft skills training and class customizations to a broad variety of organizations such as yours. This experience ensures that, by awarding this contract to OFFICEPRO, the Commonwealth of Virginia employees will receive highquality, cost effective, technology training from a no-risk training vendor.

What sets OFFICEPRO apart from the competition are the quality of our trainers and materials, as well as the level of customer service that we provide to our clients. Our trainers are the best in the business and consistently receive excellent ratings when evaluated by our clients. Our instructor rating is typically 85% to 100%!

Each student in every hands-on training course conducted by OFFICEPRO receives a training manual that also serves as a convenient desk reference. We take a client-specific approach to training ? working with each client individually to ensure that the specifics of course content and scheduling meet the client's objectives. We customize each class by identifying each student's objectives and working through the day to meet those needs.

As understood from this RFP, OFFICEPRO is more than capable of delivering a variety of training courses from the introductory through advanced levels, as well as custom courses at any level to the

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Commonwealth of Virginia staff. We offer virtual training classes and use a blended learning approach to enhance the student's classroom experience.

OFFICEPRO is committed to excellence by providing the best training available to our clients in a costeffective manner.

We accomplish this through:

? Excellent and knowledgeable instructors, ? Well-written comprehensive training materials, and ? A project management staff that is dedicated to providing outstanding customer service and

support.

As a result of our attention to the fundamental aspects of an on-going training program, our clients say that we are the best training company they have ever engaged. OFFICEPRO will continue to bring this quality of service to the Commonwealth of Virginia training management team.

The team that has been assembled for this effort includes highly experienced and knowledgeable academic service providers and procurement professionals. All have a proven ability to deliver high quality, well designed training programs. Our proposal not only responds to the request (RFP #E1941922), issued on May 29, 2015, to provide comprehensive training and content development services in procurement, logistical, and supply chain-related areas, but also offers ways to build upon the services requested.

For example, we manage and store our course content on a SharePoint site, which serves as a customized learning management system (LMS) for our clients. We also have the ability to set up the LMS so that a lead user/administrator can see all of their participants' work and what progress they have made towards certification or course completion. The SharePoint site also means that ordering new classes or changing offerings can all be done online, making the whole process convenient for the administrators within the Commonwealth of Virginia and any other participating states.

Furthermore, we have long-standing working relationships with many universities including: UC Irvine, Harvard, George Washington, George Mason, and many others. This ensures our coursework is at the highest standards for industry and academia and enables us to tap into their resources to develop new custom content as needed.

Perhaps most importantly, we are highly experienced and flexible firm and can create customized courses or programs as needs vary from state-to-state, or change in the future.

OFFICEPRO has spoken with representatives from the International Association for Continuing Education and Training (IACET); the Project Management Institute (PMI); and the National Association of State Board of Accountancy (NASBA) regarding our course content. All three bodies stated that our content is appropriate for continuing education, and that at this time students taking courses with OFFICEPRO could submit a certificate of completion to the appropriate organization (IACET, PMI, or NASBA) to receive credit.

Furthermore, there are no requirements outlined in this proposal that cannot be met by OFFICEPRO. Contained within this response to the Commonwealth of Virginia's RFP there is amble documentation from course curriculum to instructor resumes to support the fact that OFFICEPRO can meet and exceed

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2. Documentation

As stated in the above Executive Summary, included in this RFP are many examples, such as instructor resumes, course outlines and training model guides that will show that OFFICEPRO and StudySparkz are more than qualified to meet and exceed the Commonwealth of Virginia's training needs.

3. NASPO ValuePoint Master Agreement Terms and Conditions

OFFICEPRO and Study Sparkz (Offeror) have read and understand all of the terms and conditions in Attachment A NASPO ValuePoint Master Agreement Terms and Conditions.

4. Participating Addendum

OFFICEPRO and Study Sparkz (Offeror) understand that negotiating additional terms and conditions may be requireed when executing a Participating Addendum.

5. Attachment D-1 Offeror Profile 6. Attachment D-2 Proprietary Information Identification form 7. Attachment D-3 Exceptions to RFP form 8. Attachment D-4 Vendor Data Sheet, completed and signed 9. Attachment D-5 State Corporation Commission Form, completed and

signed 10. Attachment D-6 Small Business Subcontracting Plan, completed and

signed

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