What is your preferred form of ... - Loan Officer Training
Page E of the 1003
What is your preferred form of communication?
Email, phone, office, home, cell phone, pager.
What time of day, morning, afternoon, evening?
How often would you like me to contact you?
Will you be out of town anytime during the loan process? How can I contact you?
Locking in your interest rate. Describe your process for doing so.
Who else do you want me to give status to? Both you and spouse? Just one designated person? Your Real Estate Agent? Your builder? The seller?
What day to you expect to close your loan?
Do you prefer a certain title company?
Give location if chosen by the real estate agent or lender.
Documents – if additional documents are needed, how quickly can I expect them from you?
What is the most important part of the process for you?
Have you experienced any problems with past closings?
(Don’t ask if 1st time home buyer)
How far in advance do you need to be notified to obtain your check at closing?
How much time does your insurance agent need?
Describe who will be involved in the process and their different roles—processor, closer, underwriter, appraiser, and real estate agent.
What do you expect from your real estate agent?
Do you mind if I share your expectations with them?
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