Hill’s Pet Nutrition Admin Center Guide

Hill's Pet Nutrition Admin Center Guide

Hill's Pet Nutrition Admin Center Guide

Table of Contents

1 Introduction......................................................................................................................................... 3

1.1 Background ................................................................................................................................. 3

1.2 User Types/Roles ........................................................................................................................ 3

1.3 General Navigation ..................................................................................................................... 3

1.3.1 1.3.2 1.3.3

Sign In ................................................................................................................................... 3 Sign Out ................................................................................................................................ 5 Role Navigation ..................................................................................................................... 5

2 Supervisor Role .................................................................................................................................. 7

2.1 Description................................................................................................................................... 7

2.1.1 Edit Access............................................................................................................................ 7

3 Consumer Management Role............................................................................................................ 9

3.1 Description................................................................................................................................... 9

3.1.1 3.1.2 3.1.3 3.1.4

Find Account ......................................................................................................................... 9 Edit User Profile .................................................................................................................. 10 Reset Password (Preferred Method)................................................................................... 12 Change Password ............................................................................................................... 14

4 Dealer Management Role................................................................................................................. 17

4.1 Description................................................................................................................................. 17

4.1.1 4.1.2 4.1.3 4.1.4

Find Dealer .......................................................................................................................... 17 Edit Dealer Profile ............................................................................................................... 18 Add Dealer .......................................................................................................................... 24 Delete Dealer ...................................................................................................................... 26

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Hill's Pet Nutrition Admin Center Guide

1 Introduction

1.1 Background

Hill's Pet Nutrition Admin Center is a tool that is used to maintain information about User and Dealer Profiles. With proper credentials:

? Administrator access can be granted ? Dealer Profiles can be added, modified or deleted ? User Profiles can be modified ? Passwords can be reset or changed

1.2 User Types/Roles

Supervisor, Consumer Management and/or Dealer Management will have access to different areas of the site.

User Role

Access Overview

Guest

N/A

Supervisor

Supervisor, CS Admin Profile

Consumer Management

CS Admin Profile

Dealer Management

Dealer Admin Profile

1.3 General Navigation

1.3.1 Sign In 1. Navigate to Hill's Pet Nutrition Admin Center Homepage. 2. Click the Sign In link that resides in the top right corner of the webpage (Figure 1: ).

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Hill's Pet Nutrition Admin Center Guide

Figure 1: Sign In - General 3. Once you have clicked Sign In, you will be redirected to the Hills Pet site to login (Figure 2: ).

Figure 2: Sign In ? Enter Credentials

4. Login to the Hills Pet site with your Administrator credentials. Once you have entered the correct credentials, you will be logged in to the site.

5. Error Logging In a. If you are experiencing difficulty logging in, please check your username and password. If you have exhausted all efforts, please contact your Help Desk Center. b. Error Message: We're sorry. The information you entered does not match our records. Please check your log in information and try again

6. Navigate back to the Admin Center Homepage (Figure 3: ) to get started. Your credentials will be remembered, so you will not have to re-enter these at this time.

Figure 3: Navigate to Admin Center

7. Click Welcome from the Left Navigation, you will see the below information (Figure 4: ).

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Hill's Pet Nutrition Admin Center Guide Figure 4: Signed In ? Welcome Page

1.3.2 Sign Out 1. To Sign Out of the session, please click the Sign Out link that resides in the top right corner of the webpage (Figure 5: ).

Figure 5: Sign Out - General 2. Once you have clicked Sign Out, a dialog box (Figure 6: ) will display with the option to Cancel (Stay

Signed In) or OK (Continue to End Session).

Figure 6: Sign Out ? End Session 1.3.3 Role Navigation

1. With the proper permissions, an Administrator can click on the roles that reside in the Left Navigation (Figure 7: ).

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Figure 7: Signed In ? Left Navigation View 2. The Roles (Left Navigation) can be used to access different areas of the site. If the Administrator does

not have access to a role, they will be redirected to an Access Denied page (Figure 8: ). For information on permissions, please see section 1.2.

Figure 8: Access Denied ? Role Selection 3. Supervisor's can grant access to the individual roles. For information about roles and what can be

selected, please see section 2.1.

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2 Supervisor Role

2.1 Description

The Supervisor section is available only to Administrators that have Supervisor Admin Profile checked in the Access Form. Supervisors have all of the permissions necessary to make any changes in to the Admin Center or User Profile. The role of Supervisor is automatically granted CS Admin Profile rights. If a Supervisor Admin would like access to the Dealer Admin Profile, the box would have to be selected for that particular user. If another Administrator needs Supervisor Access, any other Supervisor can grant this. Supervisors are unable to select all three roles for one particular user, but can select the following combinations:

? Supervisor ? Supervisor & Dealer Admin Profile ? CS Admin Profile ? CS Admin Profile & Dealer Admin Profile ? Dealer Admin Profile

2.1.1 Edit Access 1. To Sign In, please refer to section 1.3.1. 2. After Sign In, navigate back to the Admin Center Homepage. 3. From the Left Navigation, click Supervisor (Figure 9: ). Edit Access will automatically be displayed in bold.

Figure 9: Edit Access Form - View

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Hill's Pet Nutrition Admin Center Guide 4. Enter the User's Email address and click Search (Figure 10: ).

Figure 10: Edit Access Form ? Enter Email 5. Error Typing in the User's Email

a. If you are experiencing difficulty finding a particular user, please ensure you have the correct format (name@) entered. After you have exhausted all efforts, and the User's Email Address is still not found, then it does not exist in the system.

6. A new page will display with Edit the User's information. You may update access from here (Figure 11: ). Please review permissions to ensure you select the correct role.

Figure 11: Edit Access Form ? Select Role

7. Click Save once you have made your selections. If you need to edit another user, please see Step 1. 8. To Sign Out, please refer to section 1.3.2.

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