CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

Building Stronger Relationships, p. 151--Discover Customer Needs, p. 152--Say “Yes,” p. 153 ... Activity: Have students review Work It Out 6.4. (reflecting on 6.1 on page 145). Then in groups of 4 to 8 ask them to rate themselves on the questions in the exercise. Once this is finished (about 20 minutes), bring them back together to share ... ................
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