Professional Profile - LeeAnn Bongiorno, Certified Senior ID



LeeAnn M. Bongiorno2900 Division St, Oviedo, FL 32765 ● (407) 227-3601LeeAnnBongiorno@cfl.Professional ProfileMulti-talented professional with over 30 years of progressive, successful systems and instructional development. Over 15 years of project leadership in analysis, design, development, and integration. Proficient in a variety of LMS and CMS products and the architect of two custom LMS systems. Excellent collaboration, problem-solving, and communication skills. Experience SummaryHighly independent, with over 12 years of consulting experience as owner of technology firm; experienced in consultative sales and knock-their-socks-off customer supportThorough, in-depth researcher with an inquisitive and naturally analytical mindAble to quickly master technical material; advanced skills in programming and query languages Able to handle multiple projects in highly collaborative and fast-paced environmentsCan assume both authoritative and democratic leadership; able to turn vision into realityExperienced in adult instruction, public speaking and presentation delivery to large audiences Talented interviewer, able to gain trust and uncover hidden requirements at all levels, from executives and high-ranking military to support staffAble to bridge the communications gap between technical staff and artists due to a unique blend of design and technical expertiseProfessionalExperienceInstructional Designer – SSE, Inc. | Jacksonville, FL – 3/2014 to presentWork with Navy Subject Matter Experts to produce classified level II and level III training for Navy aircraft mechanics using principles of adult learning theoryEnsure courseware meets Navy standards and is 508 and SCORM-compliant.Principal, Instructional Design – GDIT | Pensacola, FL – 6/2002 to 10/2013Project Manager and Instructional designer, developed interactive multimedia instruction for the Seabees construction management refresher training course using Captivate, Adobe, and artifacts created with the MS-Office suiteBrought in two courses, 17 lessons, and 20 mini-lessons under budget and on timeDesigned SCORM-compliant Level II/III IMI, simulations, courseware specifications, dynamic interactions, assessments, remediation, artifacts, and artCollaborated closely with a team of artists, programmers, and subject matter experts Co-author of Course Design Document, FEA, and other technical documentationWorked with upper management in marketing efforts; wrote proposals, developed course schedules, and project cost estimatesConsulted with Navy customer to redefine lesson approach and objectives as LMS and other changes arose within the Seabee environmentSenior Instructional Designer – LSI, Inc. | Jacksonville, FL – 3/2011 to 12/2011Developed learning objectives, storyboards, videos, animated exercises, associated artifacts, and assessments for training and certifying Marines using ADDIE methodsWorked with graphics team to create static and interactive graphic illustrations; mentored junior IDs; teamed with videographers to design and capture video demonstrations of field set-up and fitness drills. Developed SCORM-compliant lessons using QMS Perception and Kreus LMSCollaborated with programmers to create the first-ever use of video in assessmentsPrimary author for narration scripts, training design documents, cheat sheets, checklists and job aidsOwner / Project Manager – Good Day Software | Orlando, FL - 12/2009 to 2/2011Owner and PM of consulting company, providing services to Orlando-area businessesCreated a business development database and trained all users, including owners, support staff, and managersWorked on a short-term project for the Florida Department of Health, performing QA of lesson materials and writing assessmentsManaged proposal teams for simulation and ISD proposals; wrote content as the primary author and edited contributions from subcontractors; worked with management to build cost and staffing proposals.Served as technical writer on short-term writing projects, including User Guides and training manualsSr Scientist / Project Manager – Applied Research | Orlando, FL – 5/2005 to 12/2009Managed a project for The National Academies of Science to develop simulations, scenarios and web-based training for emergency managers, based on Homeland Security national incident scenariosResponsible for instructional development following the ADDIE model within the framework of the custom simulation engine Designed the GUI and architecture for the emergency simulation and SQL database back-end for the LMSTeamed with disaster response Subject Matter Experts to create scenarios and simulation design from learning objectives to narratives through assessmentsTrained airport emergency managers on use of disaster response simulationTeamed with cognitive psychologists to assess training effectivenessAnalyzed over a terabyte of data in a “DARPA hard” project, simulated a networked battlefield; used Camtasia, data visualizations, Excel data collection formsWebmaster/Designer – Dynamic Works, Inc. | Rockledge, FL – 1/2002 to 2/2005Webmaster and analyst for the official State of Florida online training company for workforce certification Managed all projects for web design, development, upgrades and management reports using ColdFusion, JavaScript and SQL Server 2000 Also served as customer support lead Modified the web site and LMS to meet new business needs and customer requestsWas the architect and designer of state-certified learning management (LMS) and content management (CMS) systemUsed Captivate and Authorware to produce SCORM-compliant tutorialsOwner / Project Manager – Good Day Software | Orlando, FL – 6/1989 to 12/2001Owned and operated a small business, specializing in analysis, design, modeling, and system development as well as instructor-led training and instructional designCreated over 25 custom software packages for various organizations, ranging from Fortune 50 companies to small businesses Trained all users: owners, support staff, mid-level and upper-level managersWrote Help and training materials, job aids, and User Guides for customers including Florida state senator, Chase Manhattan Mortgage, Pepsico, Jacksonville Electric, Continental Cable, and othersConsulted with customers to improve processes and modify systems as needed to smoothly incorporate new applications into their existing proceduresSr Systems Analyst - J. G. Van Dyke Assoc. | Bethesda, Maryland - 7/1986 to 5/1989As a member of a ten-person team, developed PC-based systems for the Army Military Police, tracking prisoners of war, military working dogs, incident/crime reports, and secure vehicles in accordance with Army regulations and policyCreated training manuals for clerical staffDeveloped the data dictionary for all systemsTechnical Instructor - Software AG | Reston, Virginia - 1/1985 to 6/1986Instructed clients nationwide in the use of NATURAL programming, ADABAS architecture and file design, and database managementTaught all levels of courseware, beginner to advanced, approximately 600 learnersWrote content for first interactive help and reference systemUpdated course materials as needed; created learning exercises and ILT materialsFeatured symposium speaker at international user conferenceTechnical Writer - Libra Technology, Inc. | Rockville, Maryland - 4/1979 to 1/1985Responsible for writing user and technical documentation, including how-to guides, references, manuals, cheat sheets, and instructionsServed as quality assurance editor for technical team; edited programming specifications per DoD instructionsTrained word processing staff and wrote user guides for Wang word processing systemsWorked closely with technical team, word processing staff, and management to deliver proposals and technical reports on time and according to standardsEducationCertification, Instructional Systems Design, University Of Central Florida, Orlando, FL. Graduate-level certification from the University of Central Florida. In process. Credits apply toward Master’s degree.Webmaster Certification – WOW Academy 2004B.S. Journalism. Minors in English and Mathematics. University of Maryland - University College, College Park, Maryland. Graduated with 3.9 GPA. August 1981.PublicationsBongiorno, Sestokas, and Zimmerman. The Worst that Can Happen: Creating Realistic Scenarios, The Interservice/Industry Training, Simulation and Education Conference (I/ITSEC), 2008. Honorable Mention, and eligible for continuing education credits.Kott, Alexander. Battle of Cognition: The Future Information-Rich Warfare and the Mind of the Commander. December 2007. Contributions acknowledged (supporting data).PersonalMemberships:Project Management Institute, since 2007; plan to sit for PMP in fall of 2014eLearning GuildAmerican Society for Training & DevelopmentWill travel as needed, prefer less than 30%Security clearances held; now inactivePortfolio available online; some work samples only available face-to-face ................
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