Root Cause & Corrective Action (RCCA) Overview
Global Procurement & Materials (GPM) Keysight Technologies
1. Objectives & Scope 2. Eight Discipline (8D) Approach Guideline 3. Intelex System Guideline
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This document guide suppliers
To identify the real root cause and implement the corrective action effectively to prevent the recurrence. To answer the Supplier Corrective Action Request (SCAR)/External Sub Case (ESC) through Intelex
System.
To cascade the Keysight requirement to suppliers Supplier shall respond to Supplier Corrective Action Request (SCAR) within fourteen days upon supplier receipt of the defective part. Supplier may extend the supplier's response time to more than fourteen days with valid justification.
All Keysight Suppliers
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8D APPROACH
D1 Team Formation
D8 Team Recognition
D2 Problem Definition
D7 Verify Effectiveness
D3 Containment
Action
D6 Risk Management
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D4 Root Cause
Analysis
D5 Corrective
Action
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Establish a small group of people with the process or product knowledge, allocate time, authority, and skill in the required technical disciplines to solve the problem and implement corrective actions.
Guideline: Team members should include as below (but not limited to) ? Cross Functional or Multi Disciplinary ? Process Owner & Technical Expert ? Others involved in the containment, root cause analysis, correction and prevention of the
Example:
Name Ashly Tan CY Jackson Bill Yeong Wei Ting
Designation Product Engineer Quality Engineer Process Engineer
Email Address ashly_Tan@ jackson_bill@ weiting_yeong@
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