Official Payments FAQs



Official PaymentsFrequently asked Questions??What is the difference between VBills, and Official Payments? VBills and VBills Enrolled are free online payment services provided by the City Treasurer for payment of parking tickets (VBills) and real estate/personal property (VBills Enrolled). This service will also allow you to make an electronic fund transfer directly from your designated personal or business bank account. If you prefer to use a credit card, the City Treasurer has partnered with Official Payments to allow payment for personal property tax, real estate tax and parking tickets (Official Payments charges a convenience fee for this service). Credit cards accepted include American Express, Visa, Master Card, and Discover. ??Why is there a fee charged to use this service? The convenience fee charged by Official Payments Corporation is to cover their cost of processing the payment transaction. The City of Virginia Beach does not receive any portion of this fee. If you have an additional question about the fee, please contact Official Payments Corporation directly by clicking the "Customer Service" tab on their website at . ??My real estate tax/personal property tax is past due - can I still use this service? Yes, you may make payments for past due personal property or real estate taxes. Please remember it may take several days to be applied to your account. For the fastest credit to your account, please drop it off at one of our four Treasurer's Office locations (Fairfield Shopping Center, Pembroke One Suite 102, 2401 Courthouse Drive, or 420 Birdneck Circle).??I paid my current real estate bill in full, then received a notice it was not fully paid? Pursuant to the Code of Virginia 58.1-3913, payments received may be applied to the oldest outstanding bill against the property. For a more detailed explanation on how payments are applied, please call (757) 385-8258 or email VBRE4YOU@. ??My parking ticket is past due - can I still use this service? Yes, past due tickets are accepted for online payment and you may phone in your payment for a past due parking ticket by calling toll free 1 (866) 515-8162. ??I entered the correct parking ticket number but the system will not accept it. If you are having problems entering a parking ticket using OPC, please call (757) 385-6436 or email VBPT4You@.??I made a payment using the online service today and my credit card was charged today. Why hasn't my account been credited yet? Please allow at least three business days for payments to be reflected on your account. Payments made through this system on or before the due date will be considered on time and no penalty or interest will be charged unless payment is rejected. Please be aware that payments made for parking tickets during the summer months may take longer to process ................
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