CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Review the meaning of two-way communication on page 62 and focus on Figure 3.1 as students review the Interpersonal Communication Model and its components on pages 63 and 64. Use PPTs 2, 3, and 4 to discuss how to ensure two-way communication. ... Students may say this could happen and may share allergy stories of their own. If she is severely ... ................
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