Accessible Information: Specification v.1

Accessible Information: Specification v.1.1

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NHS England INFORMATION READER BOX

Directorate Medical Nursing Finance

Operations and Information Trans. & Corp. Ops.

Specialised Commissioning Commissioning Strategy

Publications Gateway Reference:

Document Purpose

Other (see Description)

06886

Document Name

DCB1605 Accessible Information: Specification v1.1

Author Publication Date Target Audience

Sarah Marsay, Public Engagement Manager, NHS England

August 2017

CCG Clinical Leaders, CCG Accountable Officers, Care Trust CEs, Foundation Trust CEs , Medical Directors, Directors of Nursing, Directors of Adult SSs, NHS Trust Board Chairs, Allied Health Professionals, GPs, Communications Leads, NHS Trust CEs

Additional Circulation List

#VALUE!

Description

DCB1605 Accessible Information directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. This document is the reissued (version 1.1) Specification for DCB1605 Accessible Information.

Cross Reference

N/A

Superseded Docs (if applicable) Action Required

SCCI1605 Accessible Information: Specification The Specification includes Requirements for applicable organisations.

Timing / Deadlines (if applicable) Contact Details for further information

Applicable organisations are required to conform with DCB1605 Accessible Information from 01.08.16 onwards. Accessible Information Standard Patient and Public Participation and Insight Group NHS England 7E56, Quarry House, Quarry Hill, Leeds LS2 7UE Email: england.patientsincontrol@

england.nhs.uk/accessibleinfo

Document Status

This is a controlled document. Whilst this document may be printed, the electronic version posted on the intranet is the controlled copy. Any printed copies of this document are not controlled. As a controlled document, this document should not be saved onto local or network drives but should always be accessed from the intranet.

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DCB1605 Accessible Information: Specification

Version number: 1.1. First published: August 2017. Prepared by: Sarah Marsay, Public Engagement Manager, NHS England. Classification: OFFICIAL

Equality and Health Inequalities Statement Promoting equality and addressing health inequalities are at the heart of NHS England's values. Throughout the development of the policies and processes cited in this document, we have: ? had due regard to the need to eliminate discrimination, harassment and

victimisation, to advance equality of opportunity, and to foster good relations between people who share a relevant protected characteristic (as cited under the Equality Act 2010) and those who do not share it; and ? had regard to the need to reduce inequalities between patients in access to, and outcomes from, healthcare services and to ensure services are provided in an integrated way where this might reduce health inequalities.

This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request. Please contact 0300 311 22 33 or email england.contactus@ stating that this document is owned by the Person Centred Care team, Directorate of Nursing.

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Contents

Contents ..................................................................................................................... 4

1 Glossary of terms ................................................................................................ 6

2 Contacts .............................................................................................................. 9

3 Overview ........................................................................................................... 10

4 Background and context.................................................................................... 11

4.1 Legal, strategic and policy context .............................................................. 11 4.2 Evidence of need......................................................................................... 11 4.3 Clinical record keeping ................................................................................ 13 4.4 Supporting documents................................................................................. 13 5 Scope ................................................................................................................ 14

5.1 Purpose and definition of the Standard ....................................................... 14 5.2 Scope ? required activities .......................................................................... 14 5.3 Applicable organisations.............................................................................. 15 5.4 In scope ....................................................................................................... 16 5.5 In scope ? service user groups.................................................................... 16

5.5.1 Explanatory note about mental health service users............................. 17 5.6 Exclusions ................................................................................................... 17

5.6.1 Key aspects determined to be out of the scope of this Standard .......... 17 5.6.2 Explanatory note about foreign languages............................................ 18 5.6.3 Explanatory note about individuals with low literacy / a learning difficulty

19 5.6.4 Explanatory note about health and social care websites ...................... 20 5.6.5 Explanatory note about commissioning organisations .......................... 20 5.6.6 Explanatory note about `corporate communications' including consultation ....................................................................................................... 21 5.6.7 Explanatory note about signage............................................................ 21 6 Related and future standards ............................................................................ 23

6.1 Related standards ....................................................................................... 23 6.2 Future standards ......................................................................................... 23 7 Requirements ? health and social care providers.............................................. 24

7.1 Definitions.................................................................................................... 24 7.2 Requirements .............................................................................................. 25 7.3 Conformance criteria ................................................................................... 29 8 Requirements ? health and social care commissioners..................................... 32

8.1 Definitions.................................................................................................... 32 8.2 Requirements .............................................................................................. 32 8.3 Conformance criteria ................................................................................... 32 9 Requirements ? IT systems............................................................................... 33

9.1 Definitions.................................................................................................... 33 9.2 Requirements .............................................................................................. 33 9.3 Conformance criteria ................................................................................... 34 10 Data management and quality ........................................................................ 36

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10.1 Data requirements of the Standard .......................................................... 36 10.2 Terminology and coding ........................................................................... 36

10.2.1 Overview............................................................................................ 36 10.2.2 Requirements .................................................................................... 37 10.2.3 Conformance criteria ......................................................................... 37 10.3 Mandatory fields....................................................................................... 37 10.3.1 Requirements .................................................................................... 37 10.3.2 Conformance criteria ......................................................................... 38 10.4 Data flows ................................................................................................ 38 10.5 Information governance............................................................................ 39 11 High level process .......................................................................................... 40 11.1 Overview .................................................................................................. 40 11.2 New patient registration............................................................................ 40 11.3 Existing patient repeat contact to make an appointment .......................... 41 12 Communication and engagement ................................................................... 43 12.1 Communication, engagement and consultation activity to date................ 43 12.2 Communication Plan ................................................................................ 44 12.3 Support from key stakeholders................................................................. 44 13 Impact ............................................................................................................. 45 13.1 Overview of identified benefits ................................................................. 45 13.2 Anticipated impact of the Standard on key groups ................................... 45 13.2.1 Overview............................................................................................ 45 13.2.2 Lack of reasonable adjustments for people with hearing loss............ 46 13.2.3 Lack of reasonable adjustments for people with a learning disability 46 13.2.4 How reasonable adjustments translate into social value ................... 46 13.2.5 The impact in (human) numbers ........................................................ 46 14 Operation ........................................................................................................ 48 14.1 Testing ..................................................................................................... 48 14.2 Implementation......................................................................................... 48 14.3 Maintenance............................................................................................. 48 14.4 Risks and issues ...................................................................................... 48 Appendices............................................................................................................... 49 Appendix a ? Table of benefits ................................................................................. 49 Appendix b ? Assessing the information governance and privacy impact ................ 53 Appendix c ? List of stakeholders involved in developing the Standard ................... 57

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