Job Description
Job Description
|Job Title: |Performance and Improvement Analyst |
|Team/Service: |Partnership Commissioning Team |
|Business Unit: |Partnership Commissioning Team |
|Commissioning Area |Adult’s Directorate |
|Responsible To: (day to day issues) |Partnership Commissioning Manager |
|Accountable To: (line manager) |Partnership Commissioning Manager |
|Salary Grade: (Spinal column points only) Only add the spinal column points| |
|once your job has been evaluated by the JE Team | |
|Key Purpose of Job |
|Lead on design, implementation and analysis of quality measures and performance data for the Partnership Commissioning Team, recommending targets and measures |
|for service improvement |
|Manage research projects, service evaluations, performance management and quality assurance, working with a range of internal and external stakeholders |
|Produce and implement performance and outcomes frameworks for services, in liaison with stakeholders, to support the commissioning and performance management of|
|support services. Advise and lead on agreeing performance requirements and indicators in service specifications and procurement |
|Design and develop data collation, management and reporting systems for support services |
|Lead on design, co-ordinating production of datasets and qualitative and quantitative analysis of data from a wide range of sources, relating to all aspects of |
|the Commissioning cycle including identifying and preparing data to populate strategies and plans |
|To lead on consultation and engagement exercises and impact assessments and analysis of feedback received |
|Lead on internal and external communication, presenting complex information to a wide variety of audiences |
|Anticipated Outcomes of Post |
|Service improvement and redesign- analysis of performance information on need and demand, informing commissioning strategies including the Joint Strategic Needs|
|Assessment |
|Production of research projects and evaluations as required to support the work of Partnership Commissioning Team |
|Management of performance and quality assurance of services- production and implementation of performance and outcomes frameworks and indicators for the |
|Partnership Commissioning Team and for services, and recommending targets and performance measures |
|Design and implementation of data collation, management and reporting systems for performance management to support services to continually improve and |
|implement best practice |
|Scoping what data is needed, co-ordinating production of datasets across multiple agencies, understanding needs, analysis of the data and deciding how it will |
|be presented in documents such as the Market Position Statement |
|Scoping and analysis of qualitative and quantitative data and information for reports, presented for a variety of audiences including elected Members, |
|Commissioners, Providers and Service Users |
|Development of impact assessments and consultation and engagement exercises. Analyse and present feedback received from consultation exercises in reports and |
|presentations as required |
|Effective communication to stakeholders, including web pages, suitable for the audience |
|Evaluation of tenders during procurement exercises |
|Ensure standards of professional and ethical practice are compliant with professional, commissioning, procurement and organisational values as well as |
|recognising the principles of equality and diversity |
|List Key Duties and accountabilities of the post |
|Manage and produce research projects and evaluations in relation to commissioning including supply and demand analysis to inform documents such as the Joint |
|Strategic Needs Assessment and Market Position Statement |
|Research which data is needed, co-ordinate production of the datasets, and analyse quantitative and qualitative data for the Market Position Statement, Joint |
|Strategic Needs Assessment and other documents and strategies. Responsible for production of data sections of strategies as required |
|Analysis of complex quantitative and qualitative data, and presentation of the information effectively to elected Members, Commissioners, Providers, Service |
|Users and the Public- adapting information to meet differing information and communication needs |
|Produce and implement performance and outcomes frameworks and indicators for new services and for the Partnership Commissioning Team, and design and develop |
|systems to collate, manage and report this data. Support Providers in the provision of the data as required |
|Advise and lead in agreeing performance requirements and indicators in service specifications for procurement, and recommending targets and performance measures|
|for service improvement |
|Produce exception reports relating to the performance of services and make recommendations for action |
|Produce performance reports as required. Highlight trends and performance risk areas that result from analysis. Provide expertise, intelligence and analytical |
|products to support strategic decision making and business planning, in liaison with partner agencies and stakeholders |
|Decide or recommend datasets to support commissioners, working with multi agency groups in partnership with stakeholders, to inform strategic need. Work with |
|analysts in other agencies to present information and produce reports and audits |
|Lead on interpreting and understanding data and deal with ad hoc data requests, finding solutions to research queries and data problems, designing databases |
|and spreadsheets as required. |
|Evaluate tenders for procurement exercises |
|Conduct relevant research in relation to changes in Government policy, strategic needs assessment, best practice across other Local Authorities benchmarking and|
|the development of local policies, procedures and protocols. |
|Lead on equality and diversity for Partnership Commissioning Team, including equality impact assessments |
|Update web pages and other forms of communication for a variety of audiences with different communication needs |
|Work across a diverse range of client groups, having an understanding and working knowledge of each area and be prepared to manage the effective change from one|
|area to another within conflicting priorities |
|Represent Partnership Commissioning Team in multi-agency meetings as appropriate to the service area and participate in local, regional and national working |
|groups as required |
|Give examples of the typical types of problems and decisions the post will be required to make |
|Decide upon which data should be presented to a strategy/steering group, by researching their needs and finding out which data is most appropriate. Work with |
|analysts in other agencies/departments to identify, collate and analyse the data from different data management systems. Manipulate and interpret the data to |
|identify demand and need, trends and issues, assess likely future trends and risks, and make projections. Present it in a meaningful way to the group with |
|responsibility for deciding on the content, structure and presentation of the report, which data to analyse and how, and which information to include. Make |
|amendments as required to meet the needs of the group, guiding them on how to use the data to identify priorities for action and service improvement targets |
|Produce a new outcomes/performance framework for a new service or set of services. Produce a proposed framework in partnership with stakeholders. Consult on the|
|framework and finalise it and recommend targets. Transform the framework into a collectable set of indicators and produce appropriate electronic templates for |
|completion by service providers. Implement and support the collection of the information from services. Present this information in a useful way to |
|Commissioning Officers. Collate and report the data for Torbay wide performance indicators |
|Actively support the development of datasets and information systems and where appropriate communicate with stakeholders to ensure data collected reflects their|
|information and supports delivery of outcomes |
|Project manage from start to finish evaluations/impacts studies. Consult with stakeholders on qualitative and quantitative data to be collected. Recognise |
|opportunities for collating/gathering information that could be useful to the project. Liaise with a variety of agencies and organisations to find out what data|
|is most appropriate and can be provided. Attend team meetings to record people’s views as qualitative data. Gather a variety of data: statistics from a number |
|of systems; case studies; emails and face to face. Analyse for trends/key issues and present in reports and to Boards as required. Findings inform Commissioners|
|on how to address needs in the community and inform service redesign and improvement |
|Understand how to analyse data- the use of appropriate statistical and numerical techniques, how to manipulate data, interpret and report on results |
|Research information for statutory documents such as the Joint Strategic needs Assessment and Market Position Statement. Decide on data to provide, co-ordinate |
|the gathering of data and production of datasets from multiple agencies, and provide analysis and narrative for the document |
|Produce and implement communication plans, for example for a change in structure and branding. Change documents and the website and produce communications |
|suitable for a variety of stakeholders |
|Evaluate tender submissions as part of a procurement process |
|The scope of the role and the wide range of activities to be undertaken requires the post holder to make decisions in relation to the planning and |
|prioritisation of the workload |
|The role works across a diverse range of areas and must have an understanding and working knowledge of each area and be prepared to manage effectively the |
|changes from one area to another and manage the conflicting priorities |
|Budgetary / Financial Responsibilities of the post |
|None |
|Supervision / Line Management Responsibilities of the post ( Please show / provide organisation structure as an appendices, showing official reporting lines |
|None |
|Working Environment & Conditions of the post |
|Normal working environment and conditions. |
|Physical Demands of the post |
|Normal physical effort. |
|Specific Resources used by the post |
|None |
|Key Contacts and Relationships |
|External |
|South Devon and Torbay Clinical Commissioning Group, Torbay & Southern Devon Health & Care NHS Trust, Devon Partnership Trust, Criminal Justice organisations, |
|service users and service user groups, service and support providers, Government Departments, community & voluntary sector organisations, Police Authority, |
|Solicitors, (Key Partners and Stakeholders) |
|Internal All staff at all levels, elected Members |
|Other Duties |
|To undertake additional duties as required, commensurate with the level of the job. |
|Other Information |
|All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. |
|The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council |
|leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council |
|does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside |
|of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the |
|normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. |
| |
|The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. |
| |
|The post-holder must comply with the Council’s Health and Safety requirements as outlined in the H&S policy appropriate to the role. |
| |
|This post is based at [insert a location] but the post holder may be required to move their base to any other location within the Council at a future date. |
| |
|[PLEASE DELETE ONE OF THE FOLLOWING DBS STATEMENTS ONLY] |
|f) You will be asked to complete a Criminal Records Self Declaration Form. Criminal convictions will only be taken into account when they are relevant to the |
|post. You will only be asked to disclose ‘unspent’ convictions |
|OR |
|As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment |
|will be subject to a criminal record check (Disclosure) from the Disclosure & Barring Service before the appointment is confirmed. This will include details of|
|ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when |
|they are relevant to the post. |
| |
Person Specification
| |
|Note for Candidate |
| |
|All Candidates |
| |
|The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you should explain how you meet each of the numbered essential requirements within your |
|supporting statement. |
| |
|In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of the desirable criteria. |
| |
|Candidates who consider that they have a disability |
| |
| |
|Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability. |
| |
|If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to take into account with regard to your disability in order to offer a fair |
|selection interview. |
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|Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection process. |
| |
|If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in your supporting evidence how you broadly meet the essential requirements of the |
|role. |
Person Specification
|Job Title: |Performance and Improvement Analyst |
|Interpersonal and communication skills, including the ability to communicate effectively with a range of |Report writing |
|people; service users, suppliers, all levels within the Authority, external agencies and partner |Attention to detail |
|organisations |Experience of analysing and interpreting local authority or other public sector data |
|Project management skills |Empathy and understanding of the needs of service users |
|Ability to collate, interpret, analyse and present complex information/data | |
|Ability to present qualitative and quantitative data to a variety of audiences via written reports and | |
|presentations | |
|Ability to research and evaluate information | |
|Ability to search for and identify information effectively from a range of sources across a range of | |
|service areas | |
|Ability to meet challenging deadlines and work with competing demands across a diverse range of | |
|disciplines. | |
|IT related proficiencies including MS Office with ability to develop and impart specialist knowledge and | |
|expertise | |
|Ability to work effectively as part of a team as well as autonomously and use own initiative. | |
|Ability to observe confidentiality | |
|Organisational and time management skills, ability to prioritise workloads and meet deadlines | |
|Ability to deal with and self prioritise conflicting demands, reviewing and adjusting priorities to meet | |
|frequently changing needs | |
|Essential Knowledge: |Desirable Knowledge: |
|Knowledge and understanding of all elements of the Commissioning Cycle |Knowledge of the Partnership Commissioning Team Programme and key drivers |
|Knowledge, experience and understanding of undertaking research and delivering high quality reports |Knowledge of local and national policy in relation to the Partnership Commissioning Team Programme. |
|Highly numerate with practical knowledge of statistical techniques and reporting |Knowledge of relevant local and national outcomes frameworks and priorities in relation to health, social care, |
|Knowledge of information systems and ability to search for and identify information effectively from |NHS, support etc |
|databases and documents across a range of service areas | |
|Communication methods and techniques | |
|Essential Experience/Achievements: |Desirable Experience/Achievements: |
|Working with a wide range of partners, stakeholders and external customers |PRINCE 2 methodology / project management |
|Developing, maintaining, implementing of effective data collation, management and reporting processes |Working in a multi-agency environment |
|Experience of undertaking research, analysing data and evaluating and presenting findings |Experience of working in a public sector organisation |
|Understanding and experience of interpreting complex statistical information. | |
|Experience of performance management systems | |
|Experience of delivering projects within set deadlines. | |
|Experience of managing projects. | |
|Experience of maintaining confidentiality / data protection. | |
|Essential Qualifications/Professional Memberships: |Desirable Qualifications/Professional Memberships: |
|Educated to degree level or equivalent in a relevant subject or equivalent work based experience in a |Completion of, working towards or willingness to undertake PRINCE2 Foundation |
|similar role |MOS qualification or equivalent experience |
|Proven track record of management and analysis of data | |
| |
|Essential – Other requirements of the job role |
| |
|Demonstrates a commitment to safeguard and promote the welfare of vulnerable adults, children and young people |
|Ability to travel efficiently around the Bay/South West in order to carry out duties |
|Ability to accommodate unsociable hours |
|Ability to accommodate occasional home-working 82 |
September 2014
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