Factor #2: Knowledge of qualitative and quantitative ...



Name

Health System Specialist, GS-0671-13

Announcement Number DEU 07-091-S0

Factor #2: Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency and productivity of health care programs including the ability to utilize various databases and software programs (i.e. MS Word, MS Power Point, MS Excel, MS Outlook).

Throughout my career, I have conducted qualitative and quantitative analysis for measuring the effectiveness and quality of health care programs. I have used a variety of software including Microsoft Word, Excel, PowerPoint and Outlook to write reports, showcase, analyze and communicate to a variety of audiences including professionals and the public. For example, I developed and conducted a patient satisfaction survey for services provided at bbb – a mental health social services organization in City. The survey results, analyzed using MS Excel, indicated the need for comprehensive and integrated mental health services by providing a holistic and wrap-around service model to the clients. Due to the result of these surveys, the agency increased and improved its services.

More recently, as the Program Administrator for the Aging and Adult Services at the xxx, I developed a survey for patients with a dual diagnosis of Alzheimer’s and Down Syndrome regarding the level of services provided by the Nursing Home or Assisted Living Facility. This survey was modeled after the only peer-reviewed qualitative survey designed by behavioral scientists in London, and is now being implemented in Arkansas.

As the Program Administrator with the ggg in the Department of Aging and Adult Services, I conducted an extensive qualitative analysis of nationwide policies to identify models of Independent Housing for seniors with/without disabilities. I visited successful model programs and identified “best practices” for service delivery at the City Veterans Administration Hospital as well as the State of Oregon and Washington. I presented my findings and recommendations to the ttt Task Force.

For quantitative analysis, I supervised senior epidemiologists and statisticians in developing threshold levels for Outbreak Response Plans for infectious and communicable diseases. Such measures were effectively utilized in the outbreak of Syphilis in state in 2003. I used population-based disease surveillance registries and Epi-Info analysis software to effectively stem the outbreak within 3 months.

I also used SMART (Specific, Measurable, Achievable, Realistic and Time Framed) program evaluation techniques to measure the effectiveness of programmatic goals. Through these principles, I measured direct services to clients, outbreak investigations, and passive & active disease surveillance and outreach activities. Using surveillance data, prevalence, incidence, and benchmarks for performance of Disease Intervention Specialists (DIS), I developed the Memorandum of Agreements and Understanding as well as Franchise Agreements with local health units.

By effectively analyzing data using Epi-Info and MS Excel, I successfully recommended against universal vaccination in the state as well as implemented the new policy of updating school based rules and regulations. This evidence-based cohort analysis was the basis of success for Arkansas raising the sate age-appropriate immunization rates by 12%.

Education: As reflected from my transcript and continuing education of my CV, I have gained knowledge of these issues through courses in Methods of Research, Epidemiology; Business Statistics; Data Processing and Management; Accounting. From Harvard, I also completed a course on Measurement, Design & Analysis Methods of Health Outcomes Research.

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