Operations Management - Johns Hopkins Carey Business School



Operations Management2 CreditsBU.680.620.XX[Start & End Date / ex: 8/24/17–8/12/17][Semester / ex: Spring I, 2018]Location: OnlineInstructor[Full Name]Contact Information[Email Address][Phone Number, (###) ###-#### (Optional)]Office Hours[List the day(s) and times of your virtual office hours. Indicate how you will respond to calls and emails. While faculty are permitted to state “and by appointment,” office hours should not be held exclusively by appointment.]Instructional Teaching Specialist[If this course section has an ITS, list his or her name and contact information here. If there is no ITS, delete this heading.]Teaching Assistant[If this course section has a TA, list his or her name and contact information here. If there is no TA, delete this heading.]Required TextAnupindi, R., Chopra, S., Deshmukh, S. D., Van Mieghem, J. A., & Zemel, E. (2012). Managing business process flows (3rd ed.). Pearson. ISBN-10: 0-13-603637-6. ISBN-13: 978-0-13-603637-1.Technology RequirementsDesktop or laptop computerBroadband Internet accessUp-to-date virus protection softwareWebcam (most laptops have built-in webcams) Microphone (most webcams and laptops have built-in microphones)Course DescriptionThe production of goods and services requires obtaining resources, transforming them into products, and then moving them through a distribution system to reach customers. Students take a process view of these value-added functions that lead to an understanding of how to make design choices that lead to more efficient and effective production.Prerequisite(s)BU.520.601 Decision Models or BU.913.610 Business AnalyticsLearning ObjectivesBy the end of this course, students will be able to: Describe process types, their linkages to operations strategy, and how that strategy furthers business objectives.Define, map, and measure characteristics of business processes to help reach unit objectives.Explain responses to variability including the role of inventory and capacity management.Explain how to synchronize processes to improve flow, react to variability, and integrate partners.To view the complete list of Carey Business School’s general learning goals and objectives, visit the Carey website.Course PoliciesSynchronous Online SessionsAttendance of synchronous online sessions is highly recommended and of great value to students. This course will have the following synchronous online sessions, all of which will be delivered via Adobe Connect. To access the Adobe Connect meeting room for this course, go to [insert link]Dates of Synchronous Online Sessions[Insert date/time][Insert date/time][Insert date/time]ParticipationActive participation is required for students to meet the highest expectations for this course. Students are expected to participate in all assigned online class activities and assessments. Each course will also include opportunities for peer municationA Q&A discussion board has been set up as a place for students to submit questions to their peers and the instructor regarding course navigation, course content, course assignments, and other related queries. The online discussion format allows students to see the questions that their classmates have already asked, as well as the answers that have been provided. The [list all that apply: instructor, instructional teaching specialist (ITS), or teaching assistant (TA)] checks the Q&A discussion board daily and responds to student questions, where appropriate and necessary, within 48 hours.Note: Students who have a question that is urgent, or that is regarding a personal matter (such as grades), should contact the instructor directly at [insert email address]. Otherwise, students are encouraged to use the course’s Q&A discussion board as their primary method for asking questions. For technology support questions, please contact the Personal Support Center. Toll-free: 855-270-4436, Ext. 3. Email: carey@Discussion BoardsInteracting with other students via discussion boards is an important part of this course, and will require prompt postings and responses. Discussions will occur during specific timeframes designated by the instructor. (See course calendar for specific information.) Discussion Board RubricTo ensure that all students are contributing in a substantive way to class discussions, the instructor will use the following rubric to grade student participation. CriteriaExcellent(2 Points)Good (1.5 Points)Adequate(1 Point)Poor (0 Points)FrequencyParticipates 2 or more times within the specified time period, including an original contribution and a response to other students.Participates once within the specified time period, including an original contribution, but does not respond to other students.Participates once within the specified time period, including a response to another student’s post, but does not have an original contribution.Does not participate.Posting QualityPosts a well-developed response that fully addresses, develops, and critically interacts with the task.Post lacks full development of concepts and critical interaction.Posts with superficial thought and preparation; does not sufficiently address the question.Posts undeveloped, disorganized assignment; minimal interaction with the course material; posts no assignment.Exam ProctoringYour instructor may choose to administer exams by employing an online proctoring solution. The school utilizes Software Secure’s Remote Proctor Now to ensure the highest level of academic integrity of the exams. Please remember that as a student of the Carey Business School, you have agreed to complete your coursework with integrity.Remote Proctor Now requires a webcam and microphone. Information regarding the Remote Proctoring setup and exam conditions will be posted on your Blackboard course site. Assignments and Exam AssignmentsLearning ObjectivesWeightDiscussions1, 2, 3, 414 points (2 points each) Problem Sets1, 2, 3, 442 points (6 points each)Final Exam1, 2, 3, 444 pointsTotal100 pointsDiscussions. In the class discussions, you will discuss a topic related to Operations Management. Post a response to the discussion question (word limit: 150 words maximum) by Friday, 11:59 pm ET. Respond to one classmate's post by Sunday, 11:59 pm ET. Posts should include support from the assigned readings including the textbook, and articles. Discussion inputs will be assessed according to the terms of the discussion rubric.Problem Sets. You will be asked to complete sets of problems and submit them to your instructor on Day 7 of Weeks 1 through 7. All text submitted should be in the form of a PDF file. Submit your problem sets each week by Sunday, 11:59 pm ET. Your instructor may adjust the problem set content in response to class needs. Final Exam. The final exam is held during Week 8 and is 3 hours long. It will be monitored using the software Remote Proctor Now. The exam will draw from all course content. Details about the exam will be discussed in the final synchronous session.GradingEffective Fall 2017: The grade of A is reserved for those who demonstrate extraordinarily excellent performance as determined by the instructor. The grade of A- is awarded only for excellent performance. The grades of B+, B, and B- are awarded for good performance. The grades of C+, C, and C- are awarded for adequate but substandard performance.?The grades of D+, D, and D- are not awarded at the graduate level (undergraduate only). The grade of F indicates the student’s failure to satisfactorily complete the course work.Please note that for Core and Foundation courses, a maximum of 25% of students may be awarded an A or A-; the grade point average of the class should not exceed 3.3. For Elective courses, a maximum of 35% of students may be awarded an A or A-; the grade point average of the class should not exceed 3.4. (For classes with 15 students or fewer, the class GPA cap is waived.)Tentative Course CalendarThe instructors reserve the right to alter course content and/or adjust the pace to accommodate class progress. Students are responsible for keeping up with all adjustments to the course calendar.Note: “Anupindi, et al.” refers to the main text. All times are listed in Eastern Time (ET).ModuleTopicReadingsDue1Process Types and StrategyAnupindi, et al. Chapters 1 & 2Hayes & Wheelwright: Link Manufacturing Process and Product Life Cycles.M1 Discussion due by Friday, 11:59 pm M1 Problem Set due by Sunday, 11:59 pm2Measuring Process FlowAnupindi, et al. Chapter 3Little, J. D. C. Little’s Law as Viewed on its 50th Anniversary.M2 Discussion due by Friday, 11:59 pm M2 Problem Set due by Sunday, 11:59 pm3Flow-Time AnalysisAnupindi, et al. Chapter 4M3 Discussion due by Friday, 11:59 pm M3 Problem Set due by Sunday, 11:59 pm4Flow Rate and Capacity AnalysisAnupindi, et al. Chapter 5M4 Discussion due by Friday, 11:59 pm M4 Problem Set due by Sunday, 11:59 pm5Inventory AnalysisAnupindi, et al. Chapter 6Johnson, P. F. An Introduction to Inventory Control and Independent Demand.M5 Discussion due by Friday, 11:59 pm M5 Problem Set due by Sunday, 11:59 pm6Safety InventoryAnupindi, et al. Chapter 7M6 Discussion due by Friday, 11:59 pm M6 Problem Set due by Sunday, 11:59 pm7Capacity and VariabilityAnupindi, et al. Chapter 8Moore, et al. Chapter 15M7 Discussion due by Friday, 11:59 pm M7 Problem Set due by Sunday, 11:59 pm8Process SynchronizationAnupindi, et al. Chapter 10Final Exam due by Sunday, 11:59 pmCarey Business SchoolPolicies and General InformationBlackboard SiteA Blackboard course site is set up for this course. Each student is expected to check the site throughout the semester as Blackboard will be the primary venue for outside classroom communications between the instructors and the students. Students can access the course site at . Student Technology ResourcesPersonal Support Center (PSC): Toll-free: 855-270-4436, Ext. 3Local: 410-235-0545, Ext. 3Email: carey@Introduction to Blackboard Introduction to Adobe ConnectCourse EvaluationAs a research and learning community, the Carey Business School is committed to continuous improvement. The faculty strongly encourages students to provide complete and honest feedback for this course. Please take this activity seriously; we depend on your feedback to help us improve. Information on how to complete the evaluation will be provided toward the end of the course.Disability Support ServicesAll students with disabilities who require accommodations for this course should contact Disability Support Services at their earliest convenience to discuss their specific needs. If you have a documented disability, you must be registered with Disability Support Services (carey.disability@jhu.edu or 410-234-9243) to receive accommodations. For more information, please visit the Disability Support Services webpage.Academic Ethics PolicyCarey expects graduates to be innovative business leaders and exemplary global citizens. The Carey community believes that honesty, integrity, and community responsibility are qualities inherent in an exemplary citizen. The objective of the Academic Ethics Policy (AEP) is to create an environment of trust and respect among all members of the Carey academic community and hold Carey students accountable to the highest standards of academic integrity and excellence.It is the responsibility of every Carey student, faculty member, and staff member to familiarize themselves with the AEP and its procedures. Failure to become acquainted with this information will not excuse any student, faculty, or staff from the responsibility to abide by the AEP. Please contact the Student Services office if you have any questions. For the full policy, please visit the Academic Ethics Policy webpage.Students are not allowed to use any electronic devices during in-class tests. Calculators will be provided if the instructor requires them for test taking. Students must seek permission from the instructor to leave the classroom during an in-class test. Test scripts must not be removed from the classroom during the test.Student Conduct CodeThe fundamental purpose of the Johns Hopkins University’s regulation of student conduct is to promote and to protect the health, safety, welfare, property, and rights of all members of the University community as well as to promote the orderly operation of the University and to safeguard its property and facilities. As members of the University community, students accept certain responsibilities which support the educational mission and create an environment in which all students are afforded the same opportunity to succeed academically. Please contact the Student Services office if you have any questions. For the full policy, please visit the Student Conduct Code webpage.Student Success CenterThe Student Success Center offers free online and in-person one-on-one and group coaching in writing, presenting, and quantitative courses. The center also offers a variety of workshops, exam study sessions, and instructor-led primer seminars to help prepare students for challenging course content, including statistics and accounting. For more information or to book an appointment, please visit the Student Success Center website.Other Important Academic Policies and ServicesStudents are strongly encouraged to consult the Carey Business School’s Student Handbook and Academic Catalog and Student Resources for information regarding the following items:Statement of Diversity and InclusionInclement Weather PolicyCopyright StatementUnless explicitly allowed by the instructor, course materials, class discussions, and examinations are created for and expected to be used by class participants only.?The recording and rebroadcasting of such material, by any means, is forbidden. Violations are subject to sanctions under the Honor Code. ................
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