Texas Welcome Packet - SouthWest Water Company - SouthWest Water Company

Welcome!

On behalf of the entire SouthWest Water Company staff,

we would like to take this opportunity to welcome you

as a new customer. We are committed to providing safe,

reliable water and effectively treat wastewater to return

it as clean water to the environment.

Our customers are the most important part of our business, and we work tirelessly to ensure your satisfaction.

We want to empower you with helpful information about

our water and wastewater because we understand how

important water is to customers and employee families

who live and work in our service territory.

Sincerely,

Jeffrey L. McIntyre

President, Texas Utilities

TABLE OF CONTENTS

3

YOUR BILL

7

WAYS TO PAY

9

CUSTOMER PORTAL

11

OUTAGE ALERTS

12

INFRASTRUCTURE

13

WATER QUALITY

14

LOW PRESSURE

15

DROUGHT INFO

16

IRRIGATION 101

17

SHUT OFF-VALVE

19

CONSERVATION

YOUR BILL

As you look through these next few pages, you will learn more about how to read

your bill, the fees on your bill and what those go toward, and why do we occasionally

have rate increases.

What to Expect on Your First Bill

When you receive your first bill, you can expect to see a security deposit and

transfer fee. These are one-time fees that goes toward setting you up within our

system.

Security Deposit:

The deposit will be returned to you after 18 months of good payment history or

when you close your account. If you are 65 or older, you may notify us and we will

waive the deposit fee.

Transfer Fee:

A transfer fee is charged when we remove one customer account and transfer a

new customer into an account at the same address.

3

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Usage

History

- 13 -Month

Usage

in KGal*

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in KGal*

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4

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01/26/2016

Total Amount Due By:

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01/26/201

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02/11/201

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Total Current Charges

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John

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29618 ABILENE ST

123 Main Street

MAGNOLIA TX

GRANBURY

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(Payments

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What are Base Rates?

The monthly water and/or sewer base rate on your bill is designed to recover a portion of the fixed costs created in providing water service to your home or business.

In order to provide and maintain a reliable water supply that meets state and federal

water quality standards, many expenses are unavoidable.

These expenses include the cost of maintaining the supply, treatment, distribution

and service facilities, including vehicles, fuel, and equipment. These are costs we

must pay whether water is used or not. The monthly rate does not vary with consumption, but rather is related to the size and flow capacity of your meter, unlike the

usage charge which relates to the gallons used per month.

Watch this video to learn more:

432197891

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