Job Description



Job Description

|1) Job Identification |

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|Job title: Cans Distribution Representative |

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|Responsible to: Fundraiser |

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|Department: Fundraising |

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|No of Job Holders: 1 |

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|Last Update: 30 Nov 2017 |

|2) Job Purpose |

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|To collect and replace collection cans in designated outlets on a pre arranged cycle. |

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|To canvas for new outlets. |

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|To work as a member of the Fundraising team to ensure a strong positive public image is maintained and optimum income is achieved. |

|3) Role dimensions |

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|To collect and replace collection cans on a pre arranged cycle. |

|To identify and approach potential outlets for charity cans. |

|To contribute to fundraising appeals and initiatives. |

|To ensure a strong positive public image of the Hospice is maintained at all times. |

|4) Organisational position |

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|5) Role of Department |

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|To achieve strong sustained net income growth in order to enable the Hospice to meet its operational and strategic aims. |

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|To communicate the value of the Hospice to the local community raising brand awareness and promoting services as a leading provider of specialist palliative|

|care. |

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|To identify and develop a varied portfolio of income streams ensuring sustainability. |

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|To establish and maintain sustainable relationships to benefit Hospice fundraising and marketing initiatives. |

|6) Key Results |

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|To actively secure and maintain outlets for collection cans to secure long term support for the Hospice. |

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|To provide high levels of customer service to all existing and potential can outlets. |

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|To ensure that collection cans are picked up according to a pre planned schedule. |

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|To ensure that the responsible person in the outlet is contacted on arrival. |

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|To place the number of cans appropriate to the outlet as agreed with our supporter to ensure enough cover until next collection. |

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|To locate cans in the most advantageous eye level position allowed by the supporter. |

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|To ensure chain cans are used except where they are safely out of reach. |

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|To ensure that the identification numbers of cans uplifted and left at each outlet are recorded accurately on the daily worksheet. |

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|To ensure physical security of cash uplifted. |

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|To return all uplifted cans to the Hospice on day of collection and reconcile number of cans identified on worksheet as uplifted with physical number of |

|cans returned. |

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|To ensure sufficient number of empty cans are collected from the Hospice each day to fulfill the next day’s worksheet. |

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|To identify and canvas new outlets and develop ongoing relationships with existing donors to maximise fundraising income. |

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|To record contact details for new outlets accurately and inform the Hospice. |

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|To ensure that telephone requests for uplifts of full cans are acted upon promptly. |

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|To assist in other fundraising initiatives or appeals as requested. |

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|To provide regular progress reports. |

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|To operate within the policies, procedures and guidelines of the Hospice, reflecting both national legislation and industry best practice. |

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|To be proactive in identifying and addressing own personal education and development needs. |

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|To participate in the educational programmes offered by the hospice. |

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|To participate in the hospice professional development and review process to promote personal and service developments. |

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|To attend department meetings as necessary. |

|7a) Equipment and Machinery |

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|Car |

|Trolleys |

|7b) Systems |

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|Annual leave systems |

|Maintain record of training undertaken and performance and development review systems. |

|Car booking and mileage recording system |

|Reception can uplift request system |

|8) Assignment and Review of Work |

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|The postholder is responsible to the Fundraiser for guidance and management, work review, objective setting and formal appraisal of performance. |

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|Follows pre arranged collection schedule. |

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|Decides order in which outlets are visited on a daily / weekly basis, ensuring uplift of can collection requests from reception and liaising with manager. |

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|Verbal reports are presented on a regular basis to manager. |

|9) Decisions and Judgments |

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|Expected to identify and approach potential can outlets. |

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|Expected to decide best route for collections within clearly defined parameters. |

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|Expected to know when to refer issues involving members of the public, patients or volunteers to another professional within the Hospice. |

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|Ensures a consistent level of customer service to all existing and potential can outlets. |

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|Anticipate and manage areas where problems or conflict might arise and address them properly. |

|10) Most Challenging / Difficult parts of the job |

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|Parking close enough to outlets to minimise the carrying of heavy loads. |

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|Maintaining personal security and security of cash. |

|11) Communication and Relationships |

|Communication is both verbal and written to a mix of internal and external contacts who may or may not be familiar with the work of the Hospice. |

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|Patients / Relatives / carers |

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|Incidental contact |

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|Hospice Staff |

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|Promotes and maintains good relationships within the department and with all members of the wider team throughout the hospice. |

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|Supporters |

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|Build and maintain relationships with can outlets. |

|12 ) Physical, Mental, Emotional and Environmental Demands of the Job |

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|Physical |

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|The post is mainly carried out externally to the Hospice and requires moderate physical effort. |

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|Frequent use of manual handling aids |

|Frequently carrying heavy cans between outlets / the Hospice and car. |

|Frequent traveling throughout the day. |

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|Mental |

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|Concentration required when communicating with donors, volunteers and staff |

|Concentration required to maintain personal and cash security |

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|Emotional |

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|Occasional contact with irate supporters. |

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|Environmental |

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|Lone worker |

|Working outdoors throughout the year in inclement weather conditions |

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|13 ) Knowledge, Training and Experience required to do the Job |

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|Evidence of team working skills. |

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|Effective listening and interpersonal skills. |

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|Good organisational skills. |

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|Experience of providing customer service. |

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|Good verbal communication skills.. |

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|Good persuasion and influencing skills. |

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|Full driving licence and access to car or ability to provide own transport. |

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|Enthusiastic and flexible approach to work. |

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Director of Fundraising and Marketing

Cans Distribution Representative (1)

Fundraiser (1)

Trusts and Legacy Fundraiser (2)

Challenges Fundraiser (1)

Community Fundraisers (2)

Corporate Fundraisers (2)

Hospice Lottery

Fundraising Manager (1)

Senior Fundraiser

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