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MGT503 MCQs
1. Which famous management thinker was related with the development of "Theory X"?
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
2. Feed Back of ______ is necessary to improve the quality of the product.
Customers
Employees
Investors
All of the given options
3. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.
Select correct option:
Theory Y
Bureaucratic
Theory X
Administrative
4. Which one of the following individuals is most closely associated with scientific management?
Frederick Taylor
Mary Parker Follett
Harold Koontz
Max Weber
5. Which management theory focuses on managing the total organization?
Scientific management
Administrative management
Behavioral management
Quantitative management
6. TCS represents what factor to the Pakistan Postal Service in its specific environment?
Select correct option:
Competitor
Supplier
Customer
Government agency
7. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?
Negotiation
Monitor
Figurehead
Liaison
8. Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager?
First line managers
Middle level manager
Operational manager
Top Level Manager
9. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?
Qualitative
Short-term
Confirmatory
Predictive
10. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?
Analytical
Behavioral
Directive
Conceptual
11. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.
Decreased initially, but increased steadily
Increased
Decreased
Neither increased nor decreased
12. The best way to characterize management is to say that it is:
Part of the economy
An activity or process
An overcrowded career field
One of the chief difficulties for most firms
13. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?
Frederick Taylor
Henri Fayol
Henry Gnatt
Frank and Lillian Gilbreth
14. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:
Groupthink
Group pressure
Group decision
Group dynamics
15. When an organization does everything that is required of it legally but nothing more. It is called:
Social obligation
Social obstruction
Social response
Social contribution
16. Concern for employee motivation is most closely associated with which of the following management approach?
Bureaucracy
Organizational behavior
Scientific management
Systems
17. Toyota motor company will be called efficient if it produces:
High quality products at relatively low cost
Quality products at high cost
High quality products at relatively high cost
Quality products at low cost
18. Primarily managers perform which of the following tasks?
Selling
Stocking merchandise
Directing the activities of other people
Ordering merchandise
19. Which viewpoint emphasizes finding ways to manage work more efficiently?
Behavioral
Quantitative
Classical
Qualitative
20. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
Technical
Conceptual
Situational
Ethical
21. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:
Figurehead
Leader
Spokesperson
Liaison
22. Which famous management thinker developed "Theory Y"?
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
23. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture?
People orientation
Attention to detail
Outcome orientation
Aggressiveness
24. Lower-level managers typically confront which type of decision making?
Unique
Non-routine
Programmed
Non-programmed
25. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.
Sales
Political
Interpersonal
Technical
26. In management, the development of mathematical models is called:
Management science
Scientific management
Administrative management
Behavioral management
27. Which one of the following is an example of organization?
Hospitals
Colleges
Factories
All of the given options
28. Interpersonal and communication skills are often referred to as:
Technical skills
Conceptual skills
People skills
Planning skills
29. Organizational culture is similar to an individual’s:
Skills
Personality
Motivation
Ability
30. Which of the following is one of Fayol's principles of management?
Authority
Discipline
Unity of command
All of the given options
31. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?
Planning
Organizing
Leading
Controlling
32. Environmental scanning establishes the basis for _____, which are predictions of outcomes.
Scenarios
Projects
Budgets
Forecasts
33. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?
The Liaison Role
The Leader Role
The Figurehead Role
The Spokesman Role
34. Which of the following is part of the 14 principles of management identified by Henri Fayol?
Scalar chain
Innovation
Efficiency
Motivation
35. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:
First-line managers
Middle managers
Non managerial staff
Supervisors
36. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?
Negotiation
Monitor
Figurehead
Liaison
37. Hawthorne studies were a series of early experiments that focused on:
Behavior in the workplace
Ethics in the workplace
Group norms
Interpersonal dynamics
38. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:
Authority
Unity of command
Unity of direction
Centralization
39. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?
Clustering
Brainstorming
Nominal group technique
Group interview
40. Low level management has a complete authority to make decisions in case of:
Centralization
Decentralization
Scalar Chain
Order
41. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:
Social obligation
Social responsibility
Social responsiveness
Social expectation
42. The quantitative approach has contributed directly in the areas of:
Planning and control
Control and leading
Organizing and control
Planning and leading
43. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment?
Competitor
Supplier
Special-interest group
Government agency
44. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called:
Select correct option:
Planning
Organizing
Leading
Controlling
45. The idea that employees should also share the profit of organization was given by:
Select correct option:
Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
46. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?
Select correct option:
Procedure
Policy
Rule
Solution
47. Which of the following approaches to ethical decision-making focuses on the consequences of an action?
Select correct option:
Utilitarian approach
Universalism approach
Moral rights approach
Justice approach
48. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.
Select correct option:
Theory Y
Bureaucratic
Theory X
Administrative
49. All of the following are characteristics of total quality management EXCEPT:
Select correct option:
Intense focus on the competition
Concern for continual improvement
Improvement in quality of everything the organization does
Accurate measurement
50. Tax revenues and government grants for a city are called its:
Select correct option:
Human resources
Financial resources
Physical resources
Informational resources
51. TCS represents what factor to the Pakistan Postal Service in its specific environment?
Select correct option:
Competitor
Supplier
Customer
Government agency
52. The general economic condition consists of all of the following EXCEPT:
Select correct option:
Legislation
Interest rates
Change in disposable income
Stock market fluctuations
53. All of the following are reasons to look at theoretical perspectives of management EXCEPT:
Select correct option:
Understanding the present
Source of new ideas
History repeats itself
Guide to action
54. Which of the following statement Best describes a Procedure?
Select correct option:
An explicit statement detailing exactly how to deal with a decision
A series of interrelated sequential steps to respond to a structured problem
A set of guidelines that channel a manager’s thinking in dealing with a problem
Allows a manager to use broad decision-making authority
55. The best way to characterize management is to say that it is:
Select correct option:
Part of the economy
An activity or process
An overcrowded career field
One of the chief difficulties for most firms
56. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:
Select correct option:
Groupthink
Group pressure
Group decision
Group dynamics
57. To determine the _____________, a manager must determine what is relevant or important in resolving the problem.
Geocentric behavior needed
Number of allowable alternatives
Weighting of decision criteria
Decision criteria
58. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:
Interacting group
Delphi technique
Nominal group
Brainstorming
59. Which of the following is the final step in the decision-making process?
Select correct option:
Identifying the problem
Evaluating the decision’s effectiveness
Identifying decision criteria
Selecting an alternative that can resolve the problem
60. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of:
Select correct option:
Management constituencies
Stockholders
Stakeholders
Business owners
61. Fredrick Taylor was the student of: {hugo munsterbeg}
Select correct option:
Robert Owen
Charles Babbage
W. Edwards Deming
Henry Towne
62. Plant managers come under which of following management levels?
Select correct option:
First-line managers
Non-managerial employees
Middle managers
Top managers
63. Tax revenues and government grants for a city are called its:
Select correct option:
Human resources
Financial resources
Physical resources
Informational resources
64. Computers and campus facilities given to a university are called its:
Select correct option:
Human resources
Financial resources
Physical resources
Information resources
65. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role?
Select correct option:
Informational
Leader
Liaison
Disseminator
66. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?
Select correct option:
Spokesperson
Figure head
Negotiator
Disturbance handler
67. Programmed decision making technique tends to rely on which of the following?
Select correct option:
The problem solver’s ability to think on his or her feet
The development of a clear set of alternative solutions
Previous solutions
Identification of the actual problem
68. Communication should be:
Select correct option:
From Top to Bottom level
From Bottom to top
2 way
None of the given option
69. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role?
Select correct option:
Peter Brabeck-Letmathe
Abraham Maslow
Andrea Jung
Henry Mintzberg
70. Discrepancy between existing and a desired state of affairs is called:
Select correct option:
Opportunity
Solution
Weakness
Problem
71. Estimated cost of Sydney Opera House was:
Select correct option:
$ 7 Million
$ 102 Million
$95 Million
$ 60 Million
72. Which famous management thinker was related with the development of "Theory X"?
Select correct option:
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
73. Which of the following is the most ancient management monument?
Select correct option:
Wall of China
Egyptian Pyramid
Taj Mahal
Sydney Opera House
74. Computers and campus facilities given to a university are called its:
Select correct option:
Human resources
Financial resources
Physical resources
Information resources
75. Selecting an alternative in the decision-making process is accomplished by:
Select correct option:
Choosing the alternative with the highest score
Choosing the One You Like Best
Selecting the alternative that has the lowest price
Selecting the alternative that is the most reliable
76. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:
Select correct option:
Programmed decisions
Ill-structured decisions
Novel decisions
Non-programmed decisions
77. Which management theory focuses on managing the total organization?
Select correct option:
Scientific management
Administrative management
Behavioral management
Quantitative management
78. A learning organization develops the capability to:
Select correct option:
Add new training programs
Accept conventional wisdom of the industry
Continuously learn, adapt and change
Work in teams
79. The first step in the decision-making process is which of the following?
Select correct option:
Developing decision criteria
Allocating weights to the criteria
Analyzing alternatives
Identifying a problem
80. Which of the following is the final step in the decision-making process?
Select correct option:
Identifying the problem
Evaluating the decision’s effectiveness
Identifying decision criteria
Selecting an alternative that can resolve the problem
81. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:
Select correct option:
Knowledge management
Technical management
Software management
Systems management
82. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of:
Select correct option:
Figurehead
Leader
Spokesperson
Liaison
83. It is assumed that a perfectly rational decision maker:
Select correct option:
Does not follow rational assumptions
Does not consider value maximizing as an objective
Offers inconsistent decisions
Would be objective and logical
84. Which of the following term is defined as a business firm’s obligation, beyond that required by law and economics, to pursue long-term goals that are good for society?
Select correct option:
Social obligation
Social responsibility
Social screening
Values-based management
85. Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work?
Select correct option:
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
86. Which of the following means that you achieve the best possible balance among several goals?
Select correct option:
Sacrificing
Satisficing
Minimizing
Optimizing
87. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:
Select correct option:
Planning
Organizing
Leading
Controlling
88. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:
Select correct option:
Of Poor Quality
Unacceptable
Successful
Risky
89. When a firm advertises that it only uses recycled paper products, it is called:
Select correct option:
Meeting its social obligation
Meeting social responsibilities
Being socially responsive
Paying attention to the bottom line
90. How would you define the problem if all outcome of every alternative is known?
Select correct option:
Bounded rationality
Unbounded rationality
Certainty
Uncertainty
91. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?
Select correct option:
Spokesperson
Figure head
Negotiator
Disturbance handler
92. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals?
Select correct option:
Qualitative
Short-term
Confirmatory
Predictive
93. Which of these is the ability to perform a specialized task that involves a certain method or process?
Select correct option:
Technical
Conceptual
Interpersonal
Communication
94. The sales and marketing component of e-business is:
Select correct option:
Intranet
Evolution
E-commerce
Extranet
95. Attempting to understand the signs of some problem comes under:
Select correct option:
Scanning stage
Categorization stage
Diagnosis stage
Implementation stage
96. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called:
Select correct option:
Knowledge management
Technical management
Software management
Systems management
97. Who presented the Concept of Quality?
Select correct option:
Henri Fayol
Prof.Henry Mintzberg
Frank & Lillian Gilbreth
Prof.Edward Deming
98. Which of the following is the final step in the decision-making process?
Select correct option:
Identifying the problem
Evaluating the decision’s effectiveness
Identifying decision criteria
Selecting an alternative that can resolve the problem
99. In order to communicate, motivate and delegate a manager must have:
Select correct option:
Political skills
Conceptual skills
Technical skills
Interpersonal skills
100. Which famous management thinker was related with the development of "Theory X"?
Select correct option:
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
101. Lower-level managers typically confront which type of decision making?
Select correct option:
Unique
Non-routine
Programmed
Non-programmed
102. Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as:
Select correct option:
Planning
Organizing
Implementing
Controlling
103. The specific organizational environment includes which of the following?
Select correct option:
Economic factors
Political conditions
Technological factors
Competitors
104. Managers are responsible for improving ________involvement in decision making and action taking.
Select correct option:
Stakeholder's
Liaison's
Leader's
Figurehead's
105. Which of the following is part of the 14 principles of management identified by Henri Fayol?
Select correct option:
Scalar chain
Innovation
Efficiency
Motivation
106. Which of the following is important in effectively implementing the chosen alternative in the decision-making process?
Select correct option:
Getting upper-management support
Double-checking your analysis for potential errors
Allowing those impacted by the outcome to participate in the process
Ignoring criticism concerning your chosen alternative
107. An organization is called:
Select correct option:
The physical location where people work
A collection of individuals working for the same company
A deliberate arrangement of people to accomplish some specific purpose
A group of individuals focused on profit-making for their shareholders
108. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?
Select correct option:
Clustering
Brainstorming
Nominal group technique
Group interview
109. The most important point of Prof. Edward Deming’s Philosophy was:
Select correct option:
Achieving the Goals
Consistency of Purpose
Wastage of the resources should be minimized
Collaboration among the members
110. Knowledge management involves encouraging the members of the organization to:
Select correct option:
Improve the educational level of the average employee
Develop new training programs to help new employees
Develop a corporate university
Systematically gather information and share it with others
111. Which of the following is NOT an example of a constituency that makes up the specific environment?
Select correct option:
Customers
Socio-cultural
Suppliers
Competitors
112. The time period for the construction of pyramids was:
Select correct option:
10 years
15 years
30 years
20 years
113. Which of the following scientist is most closely associated with the Hawthorne studies?
Select correct option:
Adams
Mayo
Lawler
Barnard
114. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:
Select correct option:
Planning
Organizing
Leading
Controlling
115. Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?
Select correct option:
Utilitarian view
Principled view
Rights view
Theory of justice view
116. Which of the management tasks is the most important for a supervisory manager?
Select correct option:
Planning
Organizing
Controlling
Staffing
117. Which of the following approaches did not study management by dividing it into elements or components?
Select correct option:
Operational approach
Administrative approach
Systems approach
Behavioral approach
118. The Hawthorne studies were initially devised to study:
Select correct option:
Productivity levels of groups versus individuals
The effect of noise on employee productivity
The effect of illumination levels on employee productivity
The effect of competitive organizational environments on productivity
119. What is the best term to describe the process of attempting to influence other people to attain the organization's objectives?
Select correct option:
Planning
Organizing
Leading
Controlling
120. Which of the following is NOT a category of decision making style?
Select correct option:
Directive style
Managerial style
Analytical style
Conceptual style
121. The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility?
Select correct option:
Public expectation
Ethical obligation
Public image
Discouragement of government regulation
122. An organization’s specific environment:
Select correct option:
Is unique and changes with conditions
Is the same regardless of the organization’s age
Is determined by the top level of management
Is quantified to determine its existence
123. Agency head or plant manager is most likely associated with which of the following managerial role?
Select correct option:
Team leaders
Middle managers
First-line managers
Top managers
124. Creativity is formed when the elements of creative skills, expertise, and _____ intersect.
Select correct option:
Personality
Experience
Task motivation
Consistency
125. The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________.
Select correct option:
Legislators
Pressure groups
Employees
Lawyers
126. Which of the following early advocates of organizational behavior was concerned about deplorable working conditions?
Select correct option:
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
127. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role?
Select correct option:
Leader
Liaison
Figurehead
Negotiator
128. The classical view of social responsibility holds that management’s only social responsibility is to:
Select correct option:
Maximize organizational profits for stockholders
Maximize adherence to the laws for stockholders
Maximize organizational profits for stakeholders
Minimize adherence to the laws for stockholders
129. Non-programmed decisions are typically made under a condition of which of the following?
Select correct option:
Certainty
Low levels of risk
Uncertainty
Reliability
130. Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment?
Select correct option:
Economic
Political
Social
Technological
131. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?
Select correct option:
Rule
Policy
Procedure
Commitment
132. Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as:
Select correct option:
Risk
Certainty
Risk avoidance
Uncertainty
133. Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole?
Select correct option:
Process
Function
Systems
Contingency
134. Group decisions provide _____ information as compared to individual ones.
Select correct option:
Current
Complete
Relevant
Consistent
135. Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for:
Select correct option:
Top level managers
First line managers
Middle level managers
Non managerial staff
136. Which of the following approaches to ethical decision-making focuses on the consequences of an action?
Select correct option:
Utilitarian approach
Universalism approach
Moral rights approach
Justice approach
137. All of the following are characteristics of total quality management EXCEPT:
Select correct option:
Intense focus on the competition
Concern for continual improvement
Improvement in quality of everything the organization does
Accurate measurement
138. Non-programmed decisions are typically made under a condition of which of the following?
Select correct option:
Certainty
Low levels of risk
Uncertainty
Reliability
139. All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:
Select correct option:
Informational
Interpersonal
Functional
Decisional
140. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:
Select correct option:
Authority
Unity of command
Unity of direction
Centralization
141. Which of the following describe(s) a global marketplace?
Select correct option:
The entire world is a marketplace
National borders are irrelevant
The potential for organizations to grow expands dramatically
All of the given options
142. Which of the following is a basic definition of ethics?
Select correct option:
Moral guidelines for behavior
Rules for acknowledging the spirit of the law
Principles that define right and wrong conduct
Principles for legal and moral development
143. The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner:
Select correct option:
Carnegie Milton
Charles Darwin
Milton Freeman
Milton Friedman
144. The management process includes all of the following management functions EXCEPT:
Select correct option:
Planning
Innovating
Leading
Organizing
145. Assembling additional information and identifying both the nature and the causes of the problem comes under:
Select correct option:
Scanning stage
Categorization stage
Diagnosis stage
Implementation stage
146. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills.
Select correct option:
Sales
Political
Interpersonal
Technical
147. Environmental scanning establishes the basis for _____, which are predictions of outcomes.
Select correct option:
Scenarios
Projects
Budgets
Forecasts
148. All levels of management between the supervisory level and the top level of the organization are termed as:
Select correct option:
Middle managers
First-line managers
Supervisors
Foremen
149. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:
Select correct option:
Planning
Organizing
Leading
Controlling
150. Which of the following acts as an unambiguous measure of the effectiveness of a business organization?
Select correct option:
Efficiency
Employee satisfaction
Increased revenues
Profits
151. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?
Select correct option:
Power distance
Uncertainty avoidance
Short- versus long-term orientation
Individualism versus collectivism
152. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.
Select correct option:
Decreased initially, but increased steadily
Increased
Decreased
Nither increased nor decreased
153. The behaviorist Mary Parker Follett referred to integration as a process in which:
Select correct option:
Managers use their directive might to solve conflicts
Employees use their own intuition to solve conflicts
Managers and employees work together to solve conflicts
Conflicts are ignored
154. Which ethical approach is guided by what will result in the greatest good for the greatest number of people?
Select correct option:
Moral-Rights approach
Individual approach
Utilitarian approach
Justice approach
155. In order to communicate, motivate and delegate a manager must have:
Select correct option:
Political skills
Conceptual skills
Technical skills
Interpersonal skills
156. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?
Select correct option:
Analytical
Behavioral
Directive
Conceptual
157. Which of the following is called an input to a system?
Select correct option:
Materials
Products
Services
Employee behavior
158. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?
Select correct option:
Frederick Taylor
Henri Fayol
Henry Gnatt
Frank and Lillian Gilbreth
159. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?
Select correct option:
Individualism versus collectivism
Power distance
Uncertainty avoidance
Short- versus long-term orientation
160. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?
Select correct option:
Theory of justice of ethics
Integrative social contracts
Right view of ethics
Utilitarian view of ethics
161. Grouping activities and resources in a logical fashion is called:
Select correct option:
Planning
Organizing
Leading
Controlling
162. Which of the following is NOT an example of a constituency that makes up the specific environment?
Select correct option:
Customers
Socio-cultural
Suppliers
Competitors
163. Groups that are affected by organizational decisions and policies are known as:
Select correct option:
Management constituencies
Stockholders
Stakeholders
Business owners
164. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:
Select correct option:
Leading
Controlling
Organizing
Planning
165. Which viewpoint emphasizes finding ways to manage work more efficiently?
Select correct option:
Behavioral
Quantitative
Classical
Qualitative
166. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?
Select correct option:
Procedure
Policy
Rule
Solution
167. Which of the following is one of Fayol's principles of management?
Select correct option:
Authority
Discipline
Unity of command
All of the given options
168. Which of the following is NOT an example of an organization’s general environment?
Select correct option:
Economic conditions
Political conditions
Social conditions
Industry conditions
169. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
Select correct option:
Technical
Conceptual
Situational
Ethical
170. A manager transmits the information outside the organization. He is performing which of the following role?
Select correct option:
Spokesperson
Representative
Disseminator
Agent
171. Primarily managers perform which of the following tasks?
Select correct option:
Selling
Stocking merchandise
Directing the activities of other people
Ordering merchandise
172. The following four different approaches to management thinking were developed in the first half of the 20th century:
Scientific management, general administrative, quantitative, and contingency
approach.
• • Scientific management, general administrative, quantitative, and
organizational behavior.
• General administrative, globalization, organizational behavior, and quantitative.
• Systems approach, scientific management, general administrative, and
organizational behaviour.
• Scientific management, Hawthorne Studies, quantitative, and organizational
behavior.
173. When we classify managers according to their level in the organization they are
described as _______.
Functional, staff and line managers
Top managers, middle managers and supervisors
High level and lower level managers
General managers and administrative managers
174. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:
The quantitative approach.
Management science.
Scientific management.
The contingency approach.
175. Authority, discipline, unity of command, and unity of direction are:
Taylor's four principles of management.
Principles of the human relations movement.
Elements of Weber's ideal bureaucratic structure.
Four of Fayol's fourteen principles of management.
176. Some of the other fields of study that affect management theory or practice include:
Political science, philosophy, anthropology and sociology
Zoology, psychology, sociology and philosophy.
Anthropology, astrology, political science and psychology.
Political science, sociology, typography and economics.
177. The philosophy of management known as total quality management developed primarily out of the work of:
Henri Fayol
Frederick Taylor
Robert McNamara
W. Edwards Deming
178. Possibly the most important pre-20th century influence on management was:
Therbligs
The industrial revolution.
Scientific management.
The division of labor.
179. ________________ need involves the desire to affiliate with and be accepted by others.
• Esteem
• Belongingness
• Safety
• Self Actualization
180. Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs.
• Existence
• Relatedness
• Growth
• None of the Above
181. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of:
• Weber's ideal type bureaucracy.
• General administrative theory.
• Fayol's principles of management.
• Taylor's principles of management.
182. The decision-making model consists of four styles: directive, analytic, behavioral and _______________.
• Conceptual
• Intuitive
• Group interaction
• Laggard
183. _________ is characteristic of liquidity ratios.
• Organization’s ability to meet its current debt obligations
• Organization’s use of debt to finance its assets and whether it’s able to meet the
interest payments on the debt
• How efficiently the firm is using its assets
• None of given options
184. __________ is a communication that flows from a higher level to one or more lower levels in the organization.{Vertical Communication}
• Horizontal communication
• Upward communication
• Downward communication
• None of given options
185. 1st stage of group development is ____________.
• Storming
• Norming
• Forming
• Performing
186. _____ is an individual's capacity to influence decisions.
• Span of control
• Line authority
• Staff authority
• Power
187. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________.
• Simple structure
• Functional structure
• Divisional structure
• None of given option
188. __________ is the form of departmentalization that groups similar jobs and activities into departments.
• A product structure
• A divisional structure
• A matrix structure
• A functional structure
189. The main influence on the behavioral science theories were:
• Psychology and sociology.
• Sociology and bureaucracy.
• Sociology and science.
• Bureaucracy and psychology.
190. ERG theory was introduced by _____________.
• Clayton Alderfer
• McClelland
• Douglas McGregor
• J. Stacey Adams
191. __________ is counter to goal-setting theory.
• Expectancy Theory
• Reinforcement Theory
• ERG Theory
• None of given option
192. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by_________.
• University of Iowa researcher
• Michigan Studies
• Ohio State Studies
• None of given option
193. The difference between an e-business enhanced organization and an e-business enabled organization is:
• Only an e-business enhanced organization uses the Internet.
• Only an e-business enhanced organization relies on an intranet.
• Only e-business enhanced organizations use e-business tools and applications.
• Only e-business enhanced organizations have e-business units within their
organization.
194. __________ is not one of the eight steps in the decision making process.
• Identifying the problem
• Analyzing alternative solutions
• Implementing the decision
• Delegating the decision making
195. __________ is the capacity to affect the behaviors of others.
• Leadership
• Power
• Trait
• Aggression
196. Which of the following is NOT associated with learning organizations or knowledge management?
• COIN
• A recommended response to a rapidly changing world.
• Systematic gathering and sharing of useful information.
• PSTN
197. Surroundings are ___________ needs.
• Existence
• Relatedness
• Growth
• None of the Above
198. The vertical flow of communication from lower level to one or more higher levels is _____________.
• Upward communication
• Downward communication
• Formal Communication
• Horizontal communication
199. Inputs necessary for the group to operate are ____________ inputs.
• Group Size
• Work Group
• Group Task
• None of the Above
200. A__________ is the combining of two or more companies into one organization.
• Merger
• Acquisition
• Diversification
• None of the given options
201. The General Manager’s meeting was most likely a result of the following management function:
• Organizing
• Planning
• Decision-Making
• Controlling
202. Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____.
• Value for their money
• Personal attention
• Variety in services
• Online choices
203. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:
• Social responsiveness
• Ethical responsibility
• Social responsibility
• Social obligation
204. Challenging goals usually lead to __________ performance from individuals and groups.
• Higher
• Lower
• Excellent
• None of the Above
205. Which of the following is not a basic function of the management process?
• Controlling
• Organizing
• Working
• Leading
206. One of the greatest effects of e-commerce is that:
• Costs will be reduced
• Customers will be empowered
• Employees become more powerful
• Computers will be less important
207. Conceptual skills relate to a manager’s ability to
• Take a strategic view of how parts of the organization function
• Solve detailed problems in groups
• Correctly evaluate organizational problems
• Understand and interact effectively with others in the organization
208. Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?
• Planning
• Staffing
• Organizing
• Controlling
209. A variation of the electronic meeting that links together media from different locations is ___________
• E-commerce
• The Delphi technique
• Video conference
• E-conference
210. ____ plans have clearly defined objectives.
• Directional
• Flexible
• Specific
• Standing
211. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?
• Douglas M. McGregor
• Frederick W. Taylor
• Henry L. Gantt
• Henry L. Gantt
212. The recently emerged type of managerial job is ______________
• Top Manager
• Middle Manager
• First Line Manager
• Team Leader
213. The Hawthorne studies:
• Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task.
• Found that when workers know they are being watched, their productivity increases.
• Found that a worker is inherently lazy and will use any excuse not to perform their duties.
• Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests.
214. The Behavioral approach to management focused on:
• The worker
• The manager
• The owner
• None of the above.
215. The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is:
• Sociological factors
• Political factors
• Economic factors
• Psychological factors
216. The external environment factor that includes: Factors that have a less
immediate effect on a business such as the nation's rate of inflation or
recession, unemployment rate, or standard of living, is
• Political factors
• Sociological factors
• Indirect economic factors
• Direct economic factors
217. The resources within an organization, used to achieve its goal, make up the_________ of a business.
• External environnent
• Internal environment
• Social responsibility
• Workers motivation
218. Strategic planning:
• Addresses the organization's basic mission or business, issuing broad
statements of purpose or direction that have a long lead time.
• Involves managers in each unit of an organization who are responsible for
achieving the unit's objectives within a specified period of time.
• Looks specifically at resources, finances, and market conditions to determine
ways to accomplish the overall plans of the organization.
• Determines the day-to-day operations within an organization.
219. GAP analysis:
• Is a planning approach for determining where an organization as today.
• Is a planning approach for determining how an organization will reach its goals.
• Provides a diagram showing a company's present momentum and its potential.
• All of the above.
220. The SWOT approach assesses an organization's
• Speed, Wants, Order, Timing
• Structure, Workforce, Organization, Types
• Strengths, Weaknesses, Opportunities, Threats.
• Signs, Worries, Objectives, Techniques
221. __________ is the process of using the resources and personnel of an
organization in an orderly way to achieve the objectives and long-term
goals of the organization.
• Planning
• Organizing
• Leading
• Controlling
222. Which of the following is the most common type of departmentalization?
• Customer/Market Departmentalization
• Function Departmentalization
• Geography Departmentalization
• Process Departmentalization
223. A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?
• Geography Departmentalization
• Process Departmentalization
• Matrix/Project Departmentalization
• Function Departmentalization
224. A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.
• Horizontal
• Line
• Vertical
• Staff
225. The management of people/labor should be handled by what department in an organization?
• Administration
• Human Resources
• Information Systems
• Accounting
226. When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?
• Unstructured Interview
• Structured Interview
• Relaxed Interview
• Unorganized Interview
227. Which of the following is NOT a major influence on the rate of compensation?
• Competition
• Voluntary retirement
• Laws
• Unions
228. Which type of separation is most unpleasant for an employee?
• Termination
• Mandatory retirement
• Voluntary retirement
• Resignation
229. Leadership can _______ subordinates to help the organization achieve its goals.
• Motivate
• Communicate
• Direct
• All of the above
230. Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?
• Referent power
• Expert power
• Referent power
• Legitimate power
231. Which source of power is based on a manager's ability to punish a subordinate?
• Coercive power
• Referent power
• Rewarded power
• Legitimate power
232. A budget is what type of control?
• Standard
• Process
• Division
• Financial
233. The theory that an individual tends to act in a certain way, with the
expectation that the act will be followed by a given outcome and according
to the attractiveness of the outcome is _____.
• Equity theory
• Three-needs theory
• Motivation-hygiene theory
• Expectancy theory
234. Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders.
• Transactional
• Transformational
• Democratic
• Autocratic
235. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a:
• Cross functional team
• Self-managed team
• Virtual team
• Problem-solving team
236. ____________ is the power to give positive benefits or rewards.
• Expert power
• Reward power
• Legitimate power
• Coercive power
237. The final step of the strategic management process is ___________.
• Doing an internal analysis
• Formulating strategies
• Implementing strategies
• Evaluating results
238. A/An ________ is a formal evaluation of an organization's financial
statements, performed either by an outside accounting firm or by an
internal department.
• Revenue operating budget
• Incident log
• Financial audit
• Balance sheet budget
239. In a PERT network, slack time is _____.
• The end point that represents the completion of a major activity
• The time or resources required to progress from one event to another
• The amount of time an individual activity can be delayed without delaying
the whole Project
• The longest or most time-consuming sequence of events and activities
240. Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?
• Programmed decision making
• Operational decision making
• Administrative decision making
• Mid-level decision making
241. ___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed.
• Benchmarking
• Budgeting
• Scheduling
• Competitor intelligence
242. A problem solver is a style of problem solving reflected by the manager
• Who confronts the problem, reacts to it, and makes those changes necessary
solve it.
• Who notices a problem and does not react.
• Who actively looks at situations, searching for problems or anticipating possible
problems so that corrective action can be taken before the problem grows.
• None of the above
243. The process by which a sender transmits content is known as
• Encoding
• Decoding
• Feedback
• Receiver
244. When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication?
• Upward communication
• Downward communication
• Lateral communication
• Diagonal communication
245. If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?
• Confrontation
• Avoidance
• Dominance
• Compromise
246. Which of the following statements would a Theory X manager consider to be true?
• The average person can learn to accept and even seek responsibility
• Employees will shirk responsibility
• Employees will exercise self-direction if they are committed to the objectives
• Employees view work as being as natural as play
247. A short letter written to a potential employer with a resume attached is known as a
• Introduction letter
• Cover letter
• Interview letter
• Ice-breaker letter
248. _________ is the process of getting results accomplished through others.
• Ordering
• Mandating
• Delegating
• Working
249. What is the term used to define the number of subordinates directly
controlled by a manager?
• Division management
• Departmentation
• Investment span
• Span of management
250. Which management theorist is responsible for the motivation-hygiene
theory?
• Abraham Maslow
• Dale Hawthorne
• Peter Drucker
• Frederick Herzberg
251. What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?
• Line authority
• Matrix
• Functional
• Line-and-staff
252. What kind of training program is most appropriate for a simple task?
• On-the-job training
• vestibule training
• laboratory training
• job rotation
253. Which leadership theory suggests that management style should adapt itself to changing circumstances?
• Contingency theory
• Delegation theory
• Autocratic theory
• Participatory theory
254. According to Abraham Maslow, the most elevated type of need is _____.
• Self-actualization
• Physiological
• Esteem
• Safety
255. Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:
• Total Quality Management
• Knowledge management
• Operations Management
• Management of Information System
256. Ali is working in XYZ Company, he desires to get himself secure from
crimes, company lay offs and other adverse impacts. We can say that he
fulfils the ----------------- need.
• Self Actualization
• Social need
• Esteem
• Safety
257. In -------------- theory management assumes that employees may be
ambitious, self-motivated, and anxious to accept greater responsibility, and
exercise self-control, self-direction, autonomy and empowerment.
• Theory Y manager
• Theory X manager
• Theory Z manager
• All of the above
258. ------------------- roles involve people and other duties that are ceremonial
and symbolic in nature.
• Informational.
• Interpersonal.
• Decisional.
• All of the given options.
259. ------------------ is the use of scientific method to define the “one best way” for a job to be done.
• Scientific management
• Bureaucratic management
• Administrative management
• Management
260. The planning process can be used to promote _______________ in organization
• Advancement
• Technologies
• Innovation
• Discoveries
261. The study of people in relation to their fellow human beings is
___________
• Psychology
• Sociology
• Anthropology
• All of the given options
262. Which management concept suggests that low-importance decisions be
handled by subordinates, so that managers can focus on high-importance
decisions?
• management by objective
• management by exception
• participatory management
• inclusionary management
263. Getting work done with a minimum of effort, expense or waste is the
definition of _________
• Effectiveness.
• Management
• Planning.
• Efficiency
264. _____________ are mathematical models that describe the operating
characteristics of queuing situations.
• Waiting line models
• Simulation models
• Decision trees
• All of the given options
265. Main purpose to build Sydney opera hall is to provide ___________
• Knowledge.
• Information
• Education.
• Entertainment
266. Managers having the least authority and are at the lowest level in the
hierarchy of the organization are called______________
• Middle level managers
• Top level managers
• First-line managers
• None of the given options
267. ____________ reduces uncertainty
• Negotiating
• Planning
• Organizing
• Leading
268. Decision makers face ________ types of problems.
• 2
• 3
• 4
• 5
269. ___________________ are those plans that are extended beyond three years.
• Short Term Plans
• Long Term Plans
• Specific Plans
• Strategic Plans
270. ________ is the recording system which enables sender to leave messages for receiver by telephone.
• E-Mail
• Voice Mail
• Videoconferencing
• Teleconferencing
271. A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________
• Open Book Management
• Pay for Performance Program
• Reinforcement Theory
• Feedback
272. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.
• Line position
• Staff position
• Line authority
• None of the given options
273. ----------- maintains self developed network of outside contacts and
informers who provide favors and information.
• Entrepreneur
• Monitor
• Liaison
• Figurehead
274. -------------- is the planning and implementing of organizational systems and
practices that maximize the potential of employees to contribute to
organizational goals and develop their capabilities unhindered by group
identities such as race, gender, age, or ethnic group.
• Managing Diversity
• Anthropology
• Bureaucracy
• Remuneration
275. Seema desires for friendship, love, and a sense of belonging, we can say
that she fulfils the_______
• Physical need
• Self Actualization
• Social need
• Esteem
276. ------------ is a condition in which the decision maker chooses a course of
action without complete knowledge of the consequences that will follow
implementation.
• Risk
• Uncertainty
• Ambiguity
• Accuracy
277. NAFTA stands for:
• North American Free Trade Agreement
• North Asian Free Trade Agreement
• North American Free Trade Association
• None of the given options
278. Which one of the following is not the characteristic of Weber’s ideal
bureaucracy?
• Specialization of labor
• Formalization of rules
• Division of labor
• Formalization of links authority into a hierarchical structure
279. ___________shows the management structure of an organization.
• Hierarchy
• Decision Tree
• Incremental Model
• Satisfying model
280. If the average human being prefers to be directed, wishes to avoid
responsibility, has relatively little ambition and wants security above all, the
management attitude would Be:
• Theory Y manager
• Theory X manager
• Theory Z manager
• All of the given options
281. Getting work done with a minimum effort, expense, or waste is the
definition of __________.
• Management
• Planning
• Efficiency
• Effectiveness
282. Which of the following is not an argument for the assumption of social
responsibility by business?
• Long-run profits
• Stockholder interests
• Ethical obligations
• Costs
283. _________ concluded that managers perform 10 interrelated activities that
relate to decision making, using information and interpersonal
relationships.
• Mintzberg
• Abraham Maslow
• Robert Owen
• Henri Fayol
284. When we classify managers according to their level in the organization they are described as _______.
· Functional, staff and line managers
· Top managers, middle managers and supervisors
· High level and lower level managers
· General managers and administrative managers
285. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:
· The quantitative approach.
· Management science.
· Scientific management.
· The contingency approach.
286. Authority, discipline, unity of command, and unity of direction are:
· Taylor's four principles of management.
· Principles of the human relations movement.
· Elements of Weber's ideal bureaucratic structure.
· Four of Fayol's fourteen principles of management.
287. Some of the other fields of study that affect management theory or practice include:
· Political science, philosophy, anthropology and sociology
· Zoology, psychology, sociology and philosophy.
· Anthropology, astrology, political science and psychology.
· Political science, sociology, typography and economics.
288. The philosophy of management known as total quality management developed primarily out of the work of:
· Henri Fayol
· Frederick Taylor
· Robert McNamara
· W. Edwards Deming
289. Possibly the most important pre-20th century influence on management was:
· Therbligs
· The industrial revolution.
· Scientific management.
· The division of labor.
290. Needs that impel creativity and innovation, along with the desire to have a
productive impact on our surroundings are ___________ needs.
· Existence
· Relatedness
· Growth
· None of the Above
291. Division of labor, authority hierarchy, formal selection, formal rules and
regulations, impersonality, and career orientation are all features of:
· Weber's ideal type bureaucracy.
· General administrative theory.
· Fayol's principles of management.
· Taylor's principles of management.
292. The decision-making model consists of four styles: directive, analytic, behavioral
and _______________.
· Conceptual
· Intuitive
· Group interaction
· Laggard
293. _________ is characteristic of liquidity ratios.
· Organization’s ability to meet its current debt obligations
· Organization’s use of debt to finance its assets and whether it’s able to meet the
interest payments on the debt
· How efficiently the firm is using its assets
· None of given options
294. __________ is a communication that flows from a higher level to one or more lower
levels in the organization.
· Horizontal communication
· Upward communication
· Downward communication
· None of given options
295. 1st stage of group development is ____________.
· Storming
· Norming
· Forming
· Performing
296. _____ is an individual's capacity to influence decisions.
· Span of control
· Line authority
· Staff authority
· Power
297. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of
________.
· Simple structure
· Functional structure
· Divisional structure
· None of given option
298. __________ is the form of departmentalization that groups similar jobs and activities into departments.
· A product structure
· A divisional structure
· A matrix structure
· A functional structure
299. The main influence on the behavioral science theories were:
· Psychology and sociology.
· Sociology and bureaucracy.
· Sociology and science.
· Bureaucracy and psychology.
300. ERG theory was introduced by _____________.
· Clayton Alderfer
· McClelland
· Douglas McGregor
· J. Stacey Adams
301. __________ is counter to goal-setting theory.
· Expectancy Theory
· Reinforcement Theory
· ERG Theory
· None of given option
302. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by
_________.
· University of Iowa researcher
· Michigan Studies
· Ohio State Studies
· None of given option
303. The difference between an e-business enhanced organization and an e-business
enabled organization is:
· Only an e-business enhanced organization uses the Internet.
· Only an e-business enhanced organization relies on an intranet.
· Only e-business enhanced organizations use e-business tools and applications.
· Only e-business enhanced organizations have e-business units within their
organization.
304. __________ is not one of the eight steps in the decision making process.
· Identifying the problem
· Analyzing alternative solutions
· Implementing the decision
· Delegating the decision making
305. __________ is the capacity to affect the behaviors of others.
· Leadership
· Power
· Trait
· Aggression
306. Which of the following is NOT associated with learning organizations or knowledge
management?
· COIN
· A recommended response to a rapidly changing world.
· Systematic gathering and sharing of useful information.
· PSTN
307. Surroundings are ___________ needs.
· Existence
· Relatedness
· Growth
· None of the Above
308. The vertical flow of communication from lower level to one or more higher levels is
_____________.
· Upward communication
· Downward communication
· Formal Communication
· Horizontal communication
309. Inputs necessary for the group to operate are ____________ inputs.
· Group Size
· Work Group
· Group Task
· None of the Above
310. A__________ is the combining of two or more companies into one organization.
· Merger
· Acquisition
· Diversification
· None of the given options
311. The General Manager’s meeting was most likely a result of the following
management function:
· Organizing
· Planning
· Decision-Making
· Controlling
312. Managers today realize that long-term success can be achieved primarily by
satisfying the customer. Customers are demanding quicker service, higher quality,
and more _____.
· Value for their money
· Personal attention
· Variety in services
· Online choices
313. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:
· Social responsiveness
· Ethical responsibility
· Social responsibility
· Social obligation
314. Challenging goals usually lead to __________ performance from individuals and
groups.
· Higher
· Lower
· Excellent
· None of the Above
315. Which of the following is not a basic function of the management process?
· Controlling
· Organizing
· Working
· Leading
316. One of the greatest effects of e-commerce is that:
· Costs will be reduced
· Customers will be empowered
· Employees become more powerful
· Computers will be less important
317. Conceptual skills relate to a manager’s ability to
· Take a strategic view of how parts of the organization function
· Solve detailed problems in groups
· Correctly evaluate organizational problems
· Understand and interact effectively with others in the organization
318. Which of the following functions or activities requires recruiting and placing
qualified personnel needed for the organization so that it may achieve its objectives
and goals?
· Planning
· Staffing
· Organizing
· Controlling
319. A variation of the electronic meeting that links together media from different
locations is ___________
· E-commerce
· The Delphi technique
· Video conference
· E-conference
320. ____ plans have clearly defined objectives.
· Directional
· Flexible
· Specific
· Standing
321. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?
· Douglas M. McGregor
· Frederick W. Taylor
· Henry L. Gantt
· Henry L. Gantt
322. The recently emerged type of managerial job is ______________
· Top Manager
· Middle Manager
· First Line Manager
· Team Leader
323. The Hawthorne studies:
· Found that to increase worker efficiency, management must analyze and
minimize the motions required to complete a task.
· Found that when workers know they are being watched, their productivity
increases.
· Found that a worker is inherently lazy and will use any excuse not to perform
their duties.
· Found that workers accept a managerial directive only if it is acceptable in terms
of their personal interests.
324. The Behavioral approach to management focused on:
· The worker
· The manager
· The owner
· None of the above.
325. The external environment factor that states: The values and culture that
affect the way people feel about the organization they are in and about
work itself is:
· Sociological factors
· Political factors
· Economic factors
· Psychological factors
326. The external environment factor that includes: Factors that have a less
immediate effect on a business such as the nation's rate of inflation or
recession, unemployment rate, or standard of living, is
· Political factors
· Sociological factors
· Indirect economic factors
· Direct economic factors
327. The resources within an organization, used to achieve its goal, make up the
_________ of a business.
· External environnent
· Internal environment
· Social responsibility
· Workers motivation
328. Strategic planning:
· Addresses the organization's basic mission or business, issuing broad
statements of purpose or direction that have a long lead time.
· Involves managers in each unit of an organization who are responsible for
achieving the unit's objectives within a specified period of time.
· Looks specifically at resources, finances, and market conditions to determine
ways to accomplish the overall plans of the organization.
· Determines the day-to-day operations within an organization.
329. GAP analysis:
· Is a planning approach for determining where an organization as today.
· Is a planning approach for determining how an organization will reach its goals.
· Provides a diagram showing a company's present momentum and its potential.
· All of the above.
330. The SWOT approach assesses an organization's
· Speed, Wants, Order, Timing
· Structure, Workforce, Organization, Types
· Strengths, Weaknesses, Opportunities, Threats.
· Signs, Worries, Objectives, Techniques
331. __________ is the process of using the resources and personnel of an
organization in an orderly way to achieve the objectives and long-term
goals of the organization.
· Planning
· Organizing
· Leading
· Controlling
332. Which of the following is the most common type of departmentalization?
· Customer/Market Departmentalization
· Function Departmentalization
· Geography Departmentalization
· Process Departmentalization
333. A manufacturing company has divided its departments into pattern making,
fabric cutting, and fabric coloring. What type of departmentalization is this?
· Geography Departmentalization
· Process Departmentalization
· Matrix/Project Departmentalization
· Function Departmentalization
334. A ______ organizational structure is the simplest form and has clear lines of
authority and ease of decision making.
· Horizontal
· Line
· Vertical
· Staff
335. The management of people/labor should be handled by what department in
an organization?
· Administration
· Human Resources
· Information Systems
· Accounting
336. When a candidate for a position is asked general, open-ended job related
questions, they are experiencing what type of interview?
· Unstructured Interview
· Structured Interview
· Relaxed Interview
· Unorganized Interview
337. Which of the following is NOT a major influence on the rate of
compensation?
· Competition
· Voluntary retirement
· Laws
· Unions
338. Which type of separation is most unpleasant for an employee?
· Termination
· Mandatory retirement
· Voluntary retirement
· Resignation
339. Leadership can _______ subordinates to help the organization achieve its
goals.
· Motivate
· Communicate
· Direct
· All of the above
340. Which source of power is based on an individual's knowledge, special skills,
abilities, or previous experience?
· Referent power
· Expert power
· Referent power
· Legitimate power
341. Which source of power is based on a manager's ability to punish a
subordinate?
· Coercive power
· Referent power
· Rewarded power
· Legitimate power
342. A budget is what type of control?
· Standard
· Process
· Division
· Financial
343. The theory that an individual tends to act in a certain way, with the
expectation that the act will be followed by a given outcome and according
to the attractiveness of the outcome is _____.
· Equity theory
· Three-needs theory
· Motivation-hygiene theory
· Expectancy theory
344. Leaders who inspire followers to transcend their own self-interests for the
good of the organization, and are capable of having a profound and
extraordinary effect on followers are _____ leaders.
· Transactional
· Transformational
· Democratic
· Autocratic
345. A group of employees with expertise in a variety of specialty areas who are
brought together to work on a project or specific activity is a:
· Cross functional team
· Self-managed team
· Virtual team
· Problem-solving team
346. ____________ is the power to give positive benefits or rewards.
· Expert power
· Reward power
· Legitimate power
· Coercive power
347. The final step of the strategic management process is ___________.
· Doing an internal analysis
· Formulating strategies
· Implementing strategies
· Evaluating results
348. A/An ________ is a formal evaluation of an organization's financial
statements, performed either by an outside accounting firm or by an
internal department.
· Revenue operating budget
· Incident log
· Financial audit
· Balance sheet budget
349. Which type of decision making is carried out by lower level management
and deals with specific day-to-day processes?
· Programmed decision making
· Operational decision making
· Administrative decision making
· Mid-level decision making
350. A problem solver is a style of problem solving reflected by the manager
· Who confronts the problem, reacts to it, and makes those changes necessary
solve it.
· Who notices a problem and does not react.
· Who actively looks at situations, searching for problems or anticipating possible
problems so that corrective action can be taken before the problem grows.
· None of the above
351. When a subordinate or lower level manager passes information or offers
suggestions to higher level management, they're using which level of
communication?
· Upward communication
· Downward communication
· Lateral communication
· Diagonal communication
352. If a solution to a particular problem is not vital to the functioning of an
organization and management is willing to overlook the causes of the
conflict, managers may choose to use which type of conflict resolution?
· Confrontation
· Avoidance
· Dominance
· Compromise
353. Which of the following statements would a Theory X manager consider to be true?
· The average person can learn to accept and even seek responsibility
· Employees will shirk responsibility
· Employees will exercise self-direction if they are committed to the objectives
· Employees view work as being as natural as play
354. _________ is the process of getting results accomplished through others.
· Ordering
· Mandating
· Delegating
· Working
355. What is the term used to define the number of subordinates directly
controlled by a manager?
· Division management
· Departmentation
· Investment span
· Span of management
356. Which management theorist is responsible for the motivation-hygiene
theory?
· Abraham Maslow
· Dale Hawthorne
· Peter Drucker
· Frederick Herzberg
357. What kind of organizational structure combines a vertical chain of command
with horizontal reporting requirements?
· Line authority
· Matrix
· Functional
· Line-and-staff
358. What kind of training program is most appropriate for a simple task?
· On-the-job training
· vestibule training
· laboratory training
· job rotation
359. Which leadership theory suggests that management style should adapt
itself to changing circumstances?
· Contingency theory
· Delegation theory
· Autocratic theory
· Participatory theory
360. According to Abraham Maslow, the most elevated type of need is _____.
· Self-actualization
· Physiological
· Esteem
· Safety
361. Mr. A. is a manager in a manufacturing company, he attempts to establish a
culture of quality affecting the attitudes and actions of every employee and
relies on a workforce that wants to improve quality. He focuses on
establishing:
· Total Quality Management
· Knowledge management
· Operations Management
· Management of Information System
362. Ali is working in XYZ Company, he desires to get himself secure from
crimes, company lay offs and other adverse impacts. We can say that he
fulfils the ----------------- need.
· Self Actualization
· Social need
· Esteem
· Safety
363. In -------------- theory management assumes that employees may be
ambitious, self-motivated, and anxious to accept greater responsibility, and
exercise self-control, self-direction, autonomy and empowerment.
· Theory Y manager
· Theory X manager
· Theory Z manager
· All of the above
364. ------------------- roles involve people and other duties that are ceremonial
and symbolic in nature.
· Informational.
· Interpersonal.
· Decisional.
· All of the given options.
365. ------------------ is the use of scientific method to define the “one best way”
for a job to be done.
· Scientific management
· Bureaucratic management
· Administrative management
· Management
366. The planning process can be used to promote _______________ in
organization
· Advancement
· Technologies
· Innovation
· Discoveries
367. The study of people in relation to their fellow human beings is
___________
· Psychology
· Sociology
· Anthropology
· All of the given options
368. Which management concept suggests that low-importance decisions be
handled by subordinates, so that managers can focus on high-importance
decisions?
· management by objective
· management by exception
· participatory management
· inclusionary management
369. Getting work done with a minimum of effort, expense or waste is the
definition of _________
· Effectiveness.
· Management
· Planning.
· Efficiency
370. _____________ are mathematical models that describe the operating
characteristics of queuing situations.
· Waiting line models
· Simulation models
· Decision trees
· All of the given options
371. Main purpose to build Sydney opera hall is to provide ___________
· Knowledge.
· Information
· Education.
· Entertainment
372. Managers having the least authority and are at the lowest level in the
hierarchy of the organization are called______________
· Middle level managers
· Top level managers
· First-line managers
· None of the given options
373. ____________ reduces uncertainty
· Negotiating
· Planning
· Organizing
· Leading
374. Decision makers face ________ types of problems.
· 2
· 3
· 4
· 5
375. ___________________ are those plans that are extended beyond three
years.
· Short Term Plans
· Long Term Plans
· Specific Plans
· Strategic Plans
376. A motivational approach in which an organization’s financial statements are
opened to and shared with all of the employees is called ___________
· Open Book Management
· Pay for Performance Program
· Reinforcement Theory
· Feedback
377. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.
· Line position
· Staff position
· Line authority
· None of the given options
378. ----------- maintains self developed network of outside contacts and
informers who provide favors and information.
· Entrepreneur
· Monitor
· Liaison
· Figurehead
379. -------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group.
· Managing Diversity
· Anthropology
· Bureaucracy
· Remuneration
380. ------------ is a condition in which the decision maker chooses a course of
action without complete knowledge of the consequences that will follow
implementation.
· Risk
· Uncertainty
· Ambiguity
· Accuracy
381. NAFTA stands for:
· North American Free Trade Agreement
· North Asian Free Trade Agreement
· North American Free Trade Association
· None of the given options
382. Which one of the following is not the characteristic of Weber’s ideal
bureaucracy?
· Specialization of labor
· Formalization of rules
· Division of labor
· Formalization of links authority into a hierarchical structure
383. ___________shows the management structure of an organization.
· Hierarchy
· Decision Tree
· Incremental Model
· Satisfying model
384. If the average human being prefers to be directed, wishes to avoid
responsibility, has relatively little ambition and wants security above all, the
management attitude would Be:
· Theory Y manager
· Theory X manager
· Theory Z manager
· All of the given options
385. Getting work done with a minimum effort, expense, or waste is the
definition of __________.
· Management
· Planning
· Efficiency
· Effectiveness
386. Which of the following is not an argument for the assumption of social
responsibility by business?
· Long-run profits
· Stockholder interests
· Ethical obligations
· Costs
387. _________ concluded that managers perform 10 interrelated activities that
relate to decision making, using information and interpersonal
relationships.
· Mintzberg
· Abraham Maslow
· Robert Owen
· Henri Fayol
388. Which of the following is the MOST ancient management monument?
a) Wall of China
b) Egyptian Pyramid
c) Taj Mahal
d) Sydney Opera House
389. Which of the following is known as the process of getting activities completed efficiently
and effectively with and through other people?
a) Organizing
b) Management
c) Supervision
d) Controlling
390. Which of the following interpersonal role emphasizes the contacts that a manager has with
those outside the formal authority chain of command?
a) The Liaison Role
b) The Leader Role
c) The Figurehead Role
d) The Spokesman Role
391. A manager explaining a company policy to a new employee would be acting which of the following role?
a) Decisional
b) Interpersonal
c) Organizational
d) Informational
392. 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?
a) Planning
b) Organizing
c) Leading
d) Controlling
393. 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and
coordinating the human, financial, physical, and other resources needed to achieve his
goals. Which function is Mr. XYZ primarily concerned about?
a) Organizing
b) Controlling
c) Planning
d) Leading
394. 7. Miss XYZ has been given goals related to the rollout and sales of her department. Her
success at implementing the strategy will be assessed by comparing actual performance
against the goals. This comparison is known as which of the following?
a) Planning
b) Organizing
c) Implementing
d) Controlling
395. 8. MR. ABC currently holds a management position within his company. His job
responsibilities include maintaining a focus toward long-term issues that may impact the
company as well as developing appropriate goals to guide the organization. Mr. ABC is
most probably which type of manager?
a) First line managers
b) Middle level manager
c) Operational manager
d) Top Level Manager
396. 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future,these managers are using which of the following skills?
a) Technical
b) Conceptual
c) Situational
d) Ethical
397. 10. Telephone operator comes under which of the following management level?
a) First line manager
b) Middle manager
c) Top manager
d) Non managerial employee
398. 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills?
a) Sales
b) Political
c) Interpersonal
d) Technical
399. 12. Executive vice president, president, managing director, chief operating officer, chief
executive officer, or chairman of the board are positions associated with which of the
following levels of management?
a) Team leaders
b) Middle managers
c) First-line managers
d) Top managers
400. 13. The idea that employees should also share the profit of organization was given by which of
the following theorist?
a) Frederick Taylor
b) Robert Owen
c) Charles Babbage
d) W. Edwards Deming
401. 14. Mr. B is a manager in a multinational organization. He believes that the employees of the
company are lazy and do not have much ambition. Mr. B can be classified as which of the
following manager based on the perspectives of Douglas McGregor?
a) Theory Y
b) Bureaucratic
c) Theory X
d) Administrative
402. 15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:
a) Informal rules and procedures
b) A well-defined hierarchy of authority
c) Careers based on merit
d) A clear division of labor
403. 16. Each subordinate should report to one and only one superior is called which of the following?
a) Authority
b) Unity of command
c) Unity of direction
d) Order
404. 17. Concern for employee motivation is most closely associated with which management approach?
a) Bureaucracy
b) Organizational behavior
c) Scientific management
d) Systems
405. 18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following?
a) Systems management
b) Software management
c) Technical management
d) Knowledge management
406. 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes?
a) Bureaucratic management
b) Scientific management
c) Administrative management
d) Quantitative management
407. 20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings?
a) E-business
b) Information technology
c) E-commerce
d) E-management
408. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants?
a) Top managers
b) Middle managers
c) First-line managers
d) Non-managerial employees
409. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?
a) Technical skills
b) Conceptual skills
c) Human skills
d) Strategic skills
410. 3. The major contribution of the Industrial Revolution was the substitution of _______ for human power.
a) Machine power
b) Electricity
c) Water power
d) Critical thinking
411. All of the following are characteristics of total quality management EXCEPT:
a) Concern for continual improvement
b) Improvement in quality of everything the organization does
c) Intense focus on the competition
d) Accurate measurement
412. For a company such as PIA, a bank would be an example of what kind of factor in its specific environment?
a) Competitor
b) Special-interest group
c) Supplier
d) Government agency
413. Which of the following is NOT an example of an organization’s general environment?
a) Economic conditions
b) Political conditions
c) Social conditions
d) Organization culture
414. If a company provides job-share programs, builds a day-care facility, and only uses recycled paper, it can be termed as:
a) Fulfilling its social obligation
b) Socially aware
c) Socially image conscious
d) Socially responsive
415. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:
a) Social obligation
b) Social responsibility
c) Social responsiveness
d) Social expectation
416. 9. Which of the following describes a global marketplace?
a) The entire world is a marketplace
b) National borders are irrelevant
c) The potential for organizations to grow expands dramatically
d) All of the given options
417. 10. Which one of the following items best reflects the dimension of different cultures that
exemplifies the extent to which individuals expect a hierarchical structure?
a) Uncertainty avoidance
b) Power distance
c) Masculinity/femininity
d) Long-term/short-term orientation
418. Attempting to understand the signs of some problem comes under which of the following stage?
a) Scanning stage
b) Categorization stage
c) Diagnosis stage
d) Implementation stage
419. Which of the following is NOT a valid assumption about rationality?
a) The problem is clear and unambiguous
b) Preferences are constantly changing
c) A single well-defined goal is to be achieved
d) Preferences are clear
420. Lower-level managers typically confront what type of decision making?
a) Unique
b) Non-routine
c) Programmed
d) Non-programmed
421. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:
a) Ill-structured decisions
b) Novel decisions
c) Programmed decisions
d) Non-programmed decisions
422. An increased commitment to a previous decision despite evidence that it may have been wrong is referred to:
a) Economies of commitment
b) Escalation of commitment
c) Dimensional commitment
d) Expansion of commitment
423. When managers avoid the rational decision-making model and find ways to satisfice, they are following which of the following concept?
a) Jurisprudence
b) Bounded rationality
c) Least-squared exemptions
d) Self-motivated decisions
424. Which of the following means that you achieve the best possible balance among several goals?
a) Sacrificing
b) Optimizing
c) Satisficing
d) Minimizing
425. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called:
a) Groupthink
b) Group pressure
c) Group decision
d) Group dynamics
426. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:
a) Interacting group
b) Delphi technique
c) Nominal group
d) Brainstorming
427. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?
a) Benchmarking
b) Project management
c) Forecasting
d) Scheduling
428. Which of the following is the MOST ancient management monument?
a) Wall of China
b) Egyptian Pyramid
c) Taj Mahal
d) Sydney Opera House
429. 2. Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people?
a) Organizing
b) Management
c) Supervision
d) Controlling
430. 3. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?
a) The Liaison Role
b) The Leader Role
c) The Figurehead Role
d) The Spokesman Role
431. 4. A manager explaining a company policy to a new employee would be acting which of the following role?
a) Decisional
b) Interpersonal
c) Organizational
d) Informational
432. 5. When Miss. ABC is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?
a) Planning
b) Organizing
c) Leading
d) Controlling
433. 6. Mr. XYZ, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources needed to achieve his goals. Which function is Mr. XYZ primarily concerned about?
a) Organizing
b) Controlling
c) Planning
d) Leading
434. 7. Miss XYZ has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as which of the following?
a) Planning
b) Organizing
c) Implementing
d) Controlling
435. 8. MR. ABC currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Mr. ABC is most probably which type of manager?
a) First line managers
b) Middle level manager
c) Operational manager
d) Top Level Manager
436. 9. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
a) Technical
b) Conceptual
c) Situational
d) Ethical
437. 10. Telephone operator comes under which of the following management level?
a) First line manager
b) Middle manager
c) Top manager
d) Non managerial employee
438. 11. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have which of the following skills?
a) Sales
b) Political
c) Interpersonal
d) Technical
439. 12. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management?
a) Team leaders
b) Middle managers
c) First-line managers
d) Top managers
440. 13. The idea that employees should also share the profit of organization was given by which of the following theorist?
a) Frederick Taylor
b) Robert Owen
c) Charles Babbage
d) W. Edwards Deming
441. 14. Mr. B is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Mr. B can be classified as which of the following manager based on the perspectives of Douglas McGregor?
a) Theory Y
b) Bureaucratic
c) Theory X
d) Administrative
442. 15. According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:
a) Informal rules and procedures
b) A well-defined hierarchy of authority
c) Careers based on merit
d) A clear division of labor
443. 16. Each subordinate should report to one and only one superior is called which of the following?
a) Authority
b) Unity of command
c) Unity of direction
d) Order
444. 17. Concern for employee motivation is most closely associated with which management approach?
a) Bureaucracy
b) Organizational behavior
c) Scientific management
d) Systems
445. 18. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called which of the following?
a) Systems management
b) Software management
c) Technical management
d) Knowledge management
446. 19. Which management view emphasized that organizational productivity can be increased by increasing the efficiency of production processes?
a) Bureaucratic management
b) Scientific management
c) Administrative management
d) Quantitative management
447. 20. Which of the following strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings?
a) E-business
b) Information technology
c) E-commerce
d) E-management
448. The organization which has no interaction with its external environment is called:
a) Open system
b) Closed system
c) Non-interactive system
d) Moderated system
449. 2. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of which of the following?
a) Constituencies
b) Stakeholders
c) Stockholders
d) Business owners
450. 3. Mega environment that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristic of a given geographic area is called :
a) The legal-political element
b) The socio-cultural element
c) The economic element
d) The international element
451. 5. Which one of the following statements BEST describes an organization’s suppliers?
a) Main customers of the organization
b) Governments that pass the laws
c) Located close to the buying organization
d) Providers of materials and equipment
452. 6. TCS represents which factor to the Pakistan Postal Service in its specific environment?
a) Supplier
b) Customer
c) Government agency
d) Competitor
453. 7. Which one of the following views is concerned with respecting and protecting individual liberties and privileges such as the rights to privacy, freedom of conscience, free speech, life and safety, and due process?
a) Rights view
b) Utilitarian view
c) Theory of justice view
d) Integrative social contracts view
454. 8. Which one of the following encourages efficiency and productivity and is consistent with the goal of profit maximization?
a) Principled view
b) Utilitarian view
c) Rights view
d) Theory of justice view
455. 9. Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble?
a) Power distance
b) Short- versus long-term orientation
c) Collectivism
d) Uncertainty avoidance
456. 10. Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability?
a) Uncertainty avoidance
b) Individualism
c) Power distance
d) Masculinity/femininity
457. 11. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:
a) Of Poor Quality
b) Risky
c) Unacceptable
d) Successful
458. 12. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs occasionally and can be handled with a standardized, routine response.
This would be a:
a) Programmed decision
b) Ill-structured decisions
c) Novel decisions
d) Non-programmed decisions
459. 13. Ali has just received each and every one of the necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. He will be making his decision under conditions best referred to as:
a) Uncertainty
b) Risk
c) Certainty
d) Risk avoidance
460. 14. Assembling additional information and identifying both the nature and the causes of the problem comes under which of the following stage?
a) Scanning stage
b) Categorization stage
c) Diagnosis stage
d) Implementation stage
461. 15. The process of selecting decision criteria is accomplished by:
a) Managing the data that will support a given decision
b) Flipping a coin to produce a 50-50 chance of being right
c) Determining what is relevant in making the decision
d) Examining the difference in the opportunities available
462. 16. Which of the following is the final step in the decision-making process?
a) Identifying the problem
b) Identifying decision criteria
c) Evaluating the decision’s effectiveness
d) Selecting an alternative that can resolve the problem
463. 17. Which of the following decision making is relatively simple and tends to rely heavily on previous solutions?
a) Non-programmed
b) Linear
c) Satisficing
d) Programmed
464. 18. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following?
a) Rule
b) Policy
c) Procedure
d) Commitment
465. 19. Non-programmed decisions are typically made under a condition of which of the
following?
a) Uncertainty
b) Certainty
c) Low levels of risk
d) Reliability
466. 20. Accounting Department at Punjab University had two professors retired recently. The
department faces such retirements every year. The hiring decisions of new faculty faced by
the department can be described as which of the following?
a) Programmed decisions
b) Ill-structured decisions
c) Novel decisions
d) Non-programmed decisions
467. Which level of management makes decisions about the activities such as acquiring other companies, investing in research and development and building new plants?
a) Top managers
b) Middle managers
c) First-line managers
d) Non-managerial employees
468. 2. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?
a) Technical skills
b) Conceptual skills
c) Human skills
d) Strategic skills
469. 3. The major contribution of the Industrial Revolution was the substitution of _______ for human power.
a) Machine power
b) Electricity
c) Water power
d) Critical thinking
470. 4. All of the following are characteristics of total quality management EXCEPT:
a) Concern for continual improvement
b) Improvement in quality of everything the organization does
c) Intense focus on the competition
d) Accurate measurement
471. 6. Which of the following is NOT an example of an organization’s general environment?
a) Economic conditions
b) Political conditions
c) Social conditions
d) Organization culture
472. 8. If a company is paying minimum wages, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:
a) Social obligation
b) Social responsibility
c) Social responsiveness
d) Social expectation
473. 10. Which one of the following items best reflects the dimension of different cultures that exemplifies the extent to which individuals expect a hierarchical structure?
a) Uncertainty avoidance
b) Power distance
c) Masculinity/femininity
d) Long-term/short-term orientation
474. 11. Attempting to understand the signs of some problem comes under which of the following
stage?
a) Scanning stage
b) Categorization stage
c) Diagnosis stage
d) Implementation stage
475. Which of the following is NOT a valid assumption about rationality?
a) The problem is clear and unambiguous
b) Preferences are constantly changing
c) A single well-defined goal is to be achieved
d) Preferences are clear
476. Lower-level managers typically confront what type of decision making?
a) Unique
b) Non-routine
c) Programmed
d) Non-programmed
477. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are:
a) Ill-structured decisions
b) Novel decisions
c) Programmed decisions
d) Non-programmed decisions
478. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called:
a) Interacting group
b) Delphi technique
c) Nominal group
d) Brainstorming
479. Which of the following is the process of developing assumptions on premises about the future that managers can use in planning or decision making?
a) Benchmarking
b) Project management
c) Forecasting
d) Scheduling
480. Which level of management makes decisions about the activities such as acquiring other
companies, investing in research and development and building new plants?
a) Top managers
b) Middle managers
c) First-line managers
d) Non-managerial employees
481. A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skills are most important for the manager?
a) Technical skills
b) Conceptual skills
c) Human skills
d) Strategic skills
482. The major contribution of the Industrial Revolution was the substitution of _______ for
human power.
a) Machine power
b) Electricity
c) Water power
d) Critical thinking
483. 4. All of the following are characteristics of total quality management EXCEPT:
a) Concern for continual improvement
b) Improvement in quality of everything the organization does
c) Intense focus on the competition
d) Accurate measurement
484. Which of the following is called an input to a system?
Select correct option:
Materials
Products
Services
Employee behavior
485. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?
Select correct option:
Individualism versus collectivism
Power distance
Uncertainty avoidance
Short- versus long-term orientation
486. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?
Select correct option:
Theory of justice of ethics
Integrative social contracts
Right view of ethics
Utilitarian view of ethics
487. Which of the following is NOT an example of a constituency that makes up the specific environment?
Select correct option:
Customers
Socio-cultural
Suppliers
Competitors
488. Groups that are affected by organizational decisions and policies are known as:
Select correct option:
Management constituencies
Stockholders
Stakeholders
Business owners
489. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:
Select correct option:
Leading
Controlling
Organizing
Planning
490. The behaviorist Mary Parker Follett referred to integration as a process in which:
Select correct option:
Managers use their directive might to solve conflicts
Employees use their own intuition to solve conflicts
Managers and employees work together to solve conflicts
Conflicts are ignored
491. Which viewpoint emphasizes finding ways to manage work more efficiently?
Select correct option:
Behavioral
Quantitative
Classical
Qualitative
492. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?
Select correct option:
Procedure
Policy
Rule
Solution
493. Which of the following is one of Fayol's principles of management?
Select correct option:
Authority
Discipline
Unity of command
All of the given options
494. Which of the following is NOT an example of an organization’s general environment?
Select correct option:
Economic conditions
Political conditions
Social conditions
Industry conditions
495. Which of the following is called an input to a system?
Select correct option:
Materials
Products
Services
Employee behavior
496. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?
Select correct option:
Individualism versus collectivism
Power distance
Uncertainty avoidance
Short- versus long-term orientation
497. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?
Select correct option:
Theory of justice of ethics
Integrative social contracts
Right view of ethics
Utilitarian view of ethics
498. Grouping activities and resources in a logical fashion is called:
Select correct option:
Planning
Organizing
Leading
Controlling
499. Which of the following is NOT an example of a constituency that makes up the specific environment?
Select correct option:
Customers
Socio-cultural
Suppliers
Competitors
500. Groups that are affected by organizational decisions and policies are known as:
Select correct option:
Management constituencies
Stockholders
Stakeholders
Business owners
501. Which of the following is NOT an example of an organization’s general environment?
Select correct option:
Economic conditions
Political conditions
Social conditions
Industry conditions
Top of Form
|Grouping activities and resources in a logical fashion is called: |
| |
|Select correct option: |
| |
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|[pic] |
|Planning |
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|[pic] |
|Organizing |
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|[pic] |
|Leading |
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|[pic] |
|Controlling |
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Top of Form
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|Question # 2 of 20 ( Start time: 04:53:57 PM ) |
|Total Marks: 1 |
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|Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of |
|people at work? |
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|Select correct option: |
| |
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|[pic] |
|Robert Owens |
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|[pic] |
|Hugo Munsterberg |
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|[pic] |
|Mary Parker Follett |
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|[pic] |
|Chester Barnard |
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Bottom of Form
Top of Form
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|Which management theory focuses on managing the total organization? |
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|Select correct option: |
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|[pic] |
|Scientific management |
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|[pic] |
|Administrative management |
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|[pic] |
|Behavioral management |
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|[pic] |
|Quantitative management |
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Bottom of Form
Top of Form
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|Which of the following is NOT an example of a constituency that makes up the specific environment? |
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|Select correct option: |
| |
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|[pic] |
|Customers |
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|[pic] |
|Socio-cultural |
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|[pic] |
|Suppliers |
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|[pic] |
|Competitors |
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Bottom of Form
Top of Form
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|Low level management has a complete authority to make decisions in case of: |
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|Select correct option: |
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|[pic] |
|Centralization |
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|[pic] |
|Decentralization |
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|[pic] |
|Scalar Chain |
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|[pic] |
|Order |
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Bottom of Form
Top of Form
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|Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali|
|can be classed as _______ manager based on the perspectives of Douglas McGregor. |
| |
|Select correct option: |
| |
| |
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|[pic] |
|Theory Y |
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|[pic] |
|Bureaucratic |
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|[pic] |
|Theory X |
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|[pic] |
|Administrative |
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Bottom of Form
Top of Form
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|Which famous management thinker developed "Theory Y"? |
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|Select correct option: |
| |
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| |
|[pic] |
|Douglas McGregor |
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|[pic] |
|Abraham Maslow |
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|[pic] |
|Frederick Herzberg |
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|[pic] |
|Chester Barnard |
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Bottom of Form
Top of Form
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|All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: |
| |
|Select correct option: |
| |
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|[pic] |
|Informational |
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|[pic] |
|Interpersonal |
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|[pic] |
|Functional |
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|[pic] |
|Decisional |
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Bottom of Form
Top of Form
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| |
|A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Interacting group |
| |
|[pic] |
|Delphi technique |
| |
|[pic] |
|Nominal group |
| |
|[pic] |
|Brainstorming |
| |
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Bottom of Form
Top of Form
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|Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are |
|positions associated with which of the following levels of management? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Team leaders |
| |
|[pic] |
|Middle managers |
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|[pic] |
|First-line managers |
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|[pic] |
|Top managers |
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Bottom of Form
Top of Form
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|Knowledge management involves encouraging the members of the organization to: |
| |
|Select correct option: |
| |
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|[pic] |
|Improve the educational level of the average employee |
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|[pic] |
|Develop new training programs to help new employees |
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|[pic] |
|Develop a corporate university |
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|[pic] |
|Systematically gather information and share it with others |
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Bottom of Form
Top of Form
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|Which of the following is a cultural dimension in which people expect others in their group to look after them and protect them when they |
|are in trouble? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Power distance |
| |
|[pic] |
|Collectivism |
| |
|[pic] |
|Short- versus long-term orientation |
| |
|[pic] |
|Uncertainty avoidance |
| |
| |
| |
| |
| |
|Which of the following is NOT an example of an organization’s general environment? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Economic conditions |
| |
|[pic] |
|Political conditions |
| |
|[pic] |
|Social conditions |
| |
|[pic] |
|Industry conditions |
| |
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Top of Form
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|Creativity is formed when the elements of creative skills, expertise, and _____ intersect. |
| |
|Select correct option: |
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|[pic] |
|Personality |
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|[pic] |
|Experience |
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|[pic] |
|Task motivation |
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|[pic] |
|Consistency |
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Bottom of Form
Top of Form
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|All of the following are reasons to look at theoretical perspectives of management EXCEPT: |
| |
|Select correct option: |
| |
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|[pic] |
|Understanding the present |
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|[pic] |
|Source of new ideas |
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|[pic] |
|History repeats itself |
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|[pic] |
|Guide to action |
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Bottom of Form
Top of Form
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|Forecasting techniques fall into which of the following two categories? |
| |
|Select correct option: |
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|[pic] |
|Fixed asset and human capital |
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|[pic] |
|Predictive and confirmatory |
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|[pic] |
|Quantitative and qualitative |
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|[pic] |
|Empirical and conceptual |
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Bottom of Form
Top of Form
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|Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management |
|function that defines goals and establishes strategies to achieve them is called: |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Controlling |
| |
| |
| |
| |
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Bottom of Form
Top of Form
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|An organization whose entire existence is made possible by and revolves around the Internet is categorized as which of the following |
|e-business involvements? |
| |
|Select correct option: |
| |
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|[pic] |
|E-business enhanced |
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|[pic] |
|E-business enabled |
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|[pic] |
|Total e-business |
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|[pic] |
|Theoretical e-business |
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Bottom of Form
Top of Form
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|Which of the following approaches to ethical decision-making focuses on the consequences of an action? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Utilitarian approach |
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|[pic] |
|Universalism approach |
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|[pic] |
|Moral rights approach |
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|[pic] |
|Justice approach |
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Bottom of Form
Top of Form
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|Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Uncertainty avoidance |
| |
|[pic] |
|Power distance |
| |
|[pic] |
|Masculinity/femininity |
| |
|[pic] |
|Long-term/short-term orientation |
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Bottom of Form
Top of Form
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|Which of these is the ability to perform a specialized task that involves a certain method or process? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Technical |
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|[pic] |
|Conceptual |
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|[pic] |
|Interpersonal |
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|[pic] |
|Communication |
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Bottom of Form
Top of Form
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|People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social |
|aspects of a work situation? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Analytical |
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|[pic] |
|Behavioral |
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|[pic] |
|Directive |
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|[pic] |
|Conceptual |
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Bottom of Form
Top of Form
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|For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Competitor |
| |
|[pic] |
|Supplier |
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|[pic] |
|Special-interest group |
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|[pic] |
|Government agency |
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Bottom of Form
Top of Form
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|It is assumed that a perfectly rational decision maker: |
| |
|Select correct option: |
| |
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|[pic] |
|Does not follow rational assumptions |
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|[pic] |
|Does not consider value maximizing as an objective |
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|[pic] |
|Offers inconsistent decisions |
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|[pic] |
|Would be objective and logical |
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Bottom of Form
Top of Form
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|Similar activities that are grouped together under one manager in an organization is called: |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Authority |
| |
|[pic] |
|Unity of command |
| |
|[pic] |
|Unity of direction |
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|[pic] |
|Order |
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Bottom of Form
Top of Form
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|Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Authority |
| |
|[pic] |
|Unity of command |
| |
|[pic] |
|Unity of direction |
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|[pic] |
|Centralization |
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Bottom of Form
Top of Form
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Bottom of Form
Top of Form
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|Question # 18 of 20 ( Start time: 04:50:56 PM ) |
|Total Marks: 1 |
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|The first step in the decision-making process is which of the following? |
| |
|Select correct option: |
| |
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|[pic] |
|Developing decision criteria |
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|[pic] |
|Allocating weights to the criteria |
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|[pic] |
|Analyzing alternatives |
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|[pic] |
|Identifying a problem |
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Bottom of Form
Top of Form
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|All of the following are the characteristics of an organization EXCEPT: |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|People |
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|[pic] |
|Product |
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|[pic] |
|Purpose |
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|[pic] |
|Structure |
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Bottom of Form
Top of Form
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|Which of the following is the set of practices aimed at discovering and harnessing an organization's intellectual resources? |
| |
|Select correct option: |
| |
| |
| |
|[pic] |
|Knowledge management |
| |
|[pic] |
|Globalization |
| |
|[pic] |
|The Internet |
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|[pic] |
|Speed and quality |
| |
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| |
|Hawthorne studies were a series of early experiments that focused on: |
|[pic]Select correct option: |
| |
|[pic] |
|Behavior in the workplace |
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|[pic] |
|Ethics in the workplace |
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|[pic] |
|Group norms |
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|[pic] |
|Interpersonal dynamics |
| |
|When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? |
|[pic]Select correct option: |
| |
|[pic] |
|Spokesperson |
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|[pic] |
|Figure head |
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|[pic] |
|Negotiator |
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|[pic] |
|Disturbance handler |
| |
|Which of the following is NOT a characteristic of a SMART goal? |
|[pic]Select correct option: |
| |
|[pic] |
|Attainable |
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|[pic] |
|Generalization |
| |
|[pic] |
|Results-oriented |
| |
|[pic] |
|Specific |
| |
|Management science and operations management are the branches of: |
|[pic]Select correct option: |
| |
|[pic] |
|Knowledge management |
| |
|[pic] |
|Total quality management |
| |
|[pic] |
|Marketing management |
| |
|[pic] |
|Quantitative management |
| |
|Which of the management tasks is the most important for a supervisory manager? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Controlling |
| |
|[pic] |
|Staffing |
| |
|A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Single-use plan |
| |
|[pic] |
|Specific plan |
| |
|[pic] |
|Reaction plan |
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|[pic] |
|Directional plan |
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Top of Form
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Bottom of Form
Top of Form
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| |
|Question # 1 of 10 ( Start time: 05:03:03 PM ) |
|Total Marks: 1 |
| |
|Asma, a new manager at XYZ Inc. primarily worries about assembling and coordinating the human, financial, physical, and other resources |
|needed to achieve her goals. Which function is Asma primarily concerned about? |
| |
|[pic]Select correct option: |
| |
| |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Controlling |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Leading |
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| |
| |
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Top of Form
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Bottom of Form
Bottom of Form
|Which of the following early advocates of organizational behavior was the first to argue that organizations were open systems? |
|[pic]Select correct option: |
| |
|[pic] |
|Robert Owens |
| |
|[pic] |
|Hugo Munsterberg |
| |
|[pic] |
|Mary Parker Follett |
| |
|[pic] |
|Chester Barnard |
| |
|When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: |
|[pic]Select correct option: |
| |
| |
|Select correct option: |
| |
|[pic] |
|Of Poor Quality |
| |
|[pic] |
|Unacceptable |
| |
|[pic] |
|Successful |
| |
|[pic] |
|Risky |
| |
|Concern for employee motivation is most closely associated with which of the following management approach? |
|[pic]Select correct option: |
| |
|[pic] |
|Bureaucracy |
| |
|[pic] |
|Organizational behavior |
| |
|[pic] |
|Scientific management |
| |
|[pic] |
|Systems |
| |
|Which of the management tasks is the most important for a supervisory manager? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Controlling |
| |
|[pic] |
|Staffing |
| |
|The management process includes all of the following management functions EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Innovating |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Organizing |
| |
|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |
|[pic]Select correct option: |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Management |
| |
|[pic] |
|Supervision |
| |
|[pic] |
|Controlling |
| |
|All of the following are characteristics of total quality management EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Intense focus on the competition |
| |
|[pic] |
|Concern for continual improvement |
| |
|[pic] |
|Improvement in quality of everything the organization does |
| |
|[pic] |
|Accurate measurement |
| |
|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |
|members with specific action programs for achieving the goal, which of the following types of planning was used? |
|[pic]Select correct option: |
| |
|[pic] |
|Environmental planning |
| |
|[pic] |
|Economic planning |
| |
|[pic] |
|Informal planning |
| |
|[pic] |
|Formal planning |
| |
|Which of the following is a comprehensive term describing the way an organization does its work by using electronic (Internet-based) |
|linkages with its key constituencies in order to efficiently and effectively achieve its goals? |
|[pic]Select correct option: |
| |
|[pic] |
|Electronic commerce |
| |
|[pic] |
|Electronic business |
| |
|[pic] |
|Virtual business |
| |
|[pic] |
|Technologically impaired |
| |
|If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be |
|said to have fulfilled its: |
|[pic]Select correct option: |
| |
|[pic] |
|Social obligation |
| |
|[pic] |
|Social responsibility |
| |
|[pic] |
|Social responsiveness |
| |
|[pic] |
|Social expectation |
| |
|Monitoring organizational progress towards goal attainment is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Controlling |
| |
|Which of the following BEST describes informal planning? |
|[pic]Select correct option: |
| |
|[pic] |
|Performed at the lowest organizational level |
| |
|[pic] |
|General and lacks continuity |
| |
|[pic] |
|Developed in informal meetings at a resort |
| |
|[pic] |
|Specific and is developed by the middle managers |
| |
|The idea that employees should also share the profit of organization was given by: |
|[pic]Select correct option: |
| |
|[pic] |
|Frederick Taylor |
| |
|[pic] |
|Robert Owen |
| |
|[pic] |
|Charles Babbage |
| |
|[pic] |
|W. Edwards Deming |
| |
|The set of strengths, characteristics and qualities including skills, technologies, or resources that distinguish a firm from its |
|competitors is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Scope |
| |
|[pic] |
|Distinctive Competency |
| |
|[pic] |
|Resource deployment |
| |
|[pic] |
|Effective strategy |
| |
|Which of the following is defined as the blueprint describing the business strategy for entering the marketplace and explains the business |
|to potential investors? |
|[pic]Select correct option: |
| |
|[pic] |
|Business alliance |
| |
|[pic] |
|Spin-off |
| |
|[pic] |
|Competitor analysis |
| |
|[pic] |
|Business plan |
| |
|A leading supporter of the classical view argues that anytime managers decide on their own to spend their organization’s resources for the |
|“social good,” are: |
|[pic]Select correct option: |
| |
|[pic] |
|Contributing social benefits in the name of goodwill |
| |
|[pic] |
|Just doing what the government says they have to do |
| |
|[pic] |
|Helping make society a better place for everyone to live |
| |
|[pic] |
|Adding to the costs of doing business |
| |
|Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to |
|determine what constitutes right and wrong? |
|[pic]Select correct option: |
| |
|[pic] |
|Theory of justice of ethics |
| |
|[pic] |
|Integrative social contracts |
| |
|[pic] |
|Right view of ethics |
| |
|[pic] |
|Utilitarian view of ethics |
| |
|In order to communicate, motivate and delegate a manager must have: |
|[pic]Select correct option: |
| |
|[pic] |
|Political skills |
| |
|[pic] |
|Conceptual skills |
| |
|[pic] |
|Technical skills |
| |
|[pic] |
|Interpersonal skills |
| |
|The determination of alternative courses of action to be taken if an intended plan is unexpectedly disrupted or rendered inappropriate is |
|called: |
|[pic]Select correct option: |
| |
|[pic] |
|Contingency planning |
| |
|[pic] |
|Long term planning |
| |
|[pic] |
|Directional planning |
| |
|[pic] |
|Specific planning |
| |
|The method by which strategies are operationalized or executed within the organization is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Strategy implementation |
| |
|[pic] |
|Strategy evaluation |
| |
|[pic] |
|Strategy formulation |
| |
|[pic] |
|Strategy imitation |
| |
|The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social |
|responsibility? |
|[pic]Select correct option: |
| |
|[pic] |
|Public expectation |
| |
|[pic] |
|Ethical obligation |
| |
|[pic] |
|Public image |
| |
|[pic] |
|Discouragement of government regulation |
| |
|When managers avoid the rational decision-making model and find ways to satisfice themselves , they are following which of the following |
|concept? |
|[pic]Select correct option: |
| |
|[pic] |
|Jurisprudence |
| |
|[pic] |
|Bounded rationality |
| |
|[pic] |
|Least-squared exemptions |
| |
|[pic] |
|Self-motivated decisions |
| |
|Strategic plans cover a broader view of the organization and include the formulation of goals, whereas operational plans define ways to: |
|[pic]Select correct option: |
| |
|[pic] |
|Maximize the organization’s profits |
| |
|[pic] |
|Achieve the goals |
| |
|[pic] |
|Minimize the number of employees |
| |
|[pic] |
|Provide the most efficient methods of production |
| |
|Intermediate plan usually covers period of: |
|[pic]Select correct option: |
| |
|[pic] |
|1 to 5 years |
| |
|[pic] |
|1 year |
| |
|[pic] |
|5 to 10 year |
| |
|[pic] |
|Less than 1 year |
| |
|Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified |
|whole? |
|[pic]Select correct option: |
| |
|[pic] |
|Process |
| |
|[pic] |
|Function |
| |
|[pic] |
|Systems |
| |
|[pic] |
|Contingency |
| |
|Which of the following early advocates of organizational behavior was the first to argue that organizations were open systems? |
|[pic]Select correct option: |
| |
|[pic] |
|Robert Owens |
| |
|[pic] |
|Hugo Munsterberg |
| |
|[pic] |
|Mary Parker Follett |
| |
|[pic] |
|Chester Barnard |
| |
|When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: |
|[pic]Select correct option: |
| |
| |
|Select correct option: |
| |
|[pic] |
|Of Poor Quality |
| |
|[pic] |
|Unacceptable |
| |
|[pic] |
|Successful |
| |
|[pic] |
|Risky |
| |
|Concern for employee motivation is most closely associated with which of the following management approach? |
|[pic]Select correct option: |
| |
|[pic] |
|Bureaucracy |
| |
|[pic] |
|Organizational behavior |
| |
|[pic] |
|Scientific management |
| |
|[pic] |
|Systems |
| |
|Which of the management tasks is the most important for a supervisory manager? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Controlling |
| |
|[pic] |
|Staffing |
| |
|The management process includes all of the following management functions EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Innovating |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Organizing |
| |
|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |
|[pic]Select correct option: |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Management |
| |
|[pic] |
|Supervision |
| |
|[pic] |
|Controlling |
| |
|All of the following are characteristics of total quality management EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Intense focus on the competition |
| |
|[pic] |
|Concern for continual improvement |
| |
|[pic] |
|Improvement in quality of everything the organization does |
| |
|[pic] |
|Accurate measurement |
| |
|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |
|members with specific action programs for achieving the goal, which of the following types of planning was used? |
|[pic]Select correct option: |
| |
|[pic] |
|Environmental planning |
| |
|[pic] |
|Economic planning |
| |
|[pic] |
|Informal planning |
| |
|[pic] |
|Formal planning |
| |
|Operational plans are normally associated with which of the following organizational levels? |
|[pic]Select correct option: |
| |
|[pic] |
|International or global level |
| |
|[pic] |
|Corporate level |
| |
|[pic] |
|Business level |
| |
|[pic] |
|Functional level |
| |
|According to Adam Smith, the division of labor results in: |
|[pic]Select correct option: |
| |
|[pic] |
|Increased worker motivation |
| |
|[pic] |
|Decreased worker specialization |
| |
|[pic] |
|Increased worker productivity |
| |
|[pic] |
|Decreased worker motivation |
| |
|A production plan usually includes: |
|[pic]Select correct option: |
| |
|[pic] |
|Prices of organization's products |
| |
|[pic] |
|Evaluation of the weaknesses of the business |
| |
|[pic] |
|Names of suppliers of raw materials |
| |
|[pic] |
|Flow of orders for goods or services |
| |
|Agency head or plant manager is most likely associated with which of the following managerial role? |
|[pic]Select correct option: |
| |
|[pic] |
|Team leaders |
| |
|[pic] |
|Middle managers |
| |
|[pic] |
|First-line managers |
| |
|[pic] |
|Top managers |
| |
|Which of the following types of plans is highly interdependent and must take into account the resources and capabilities of the entire |
|organization and its external environments? |
|[pic]Select correct option: |
| |
|[pic] |
|Operational plans |
| |
|[pic] |
|Strategic plans |
| |
|[pic] |
|Tactical plans |
| |
|[pic] |
|Budgetary plans |
| |
|Which of the following is a one-time plan specifically designed to meet the needs of a unique situation. |
|[pic]Select correct option: |
| |
|[pic] |
|Multipurpose plan |
| |
|[pic] |
|Strategic plan |
| |
|[pic] |
|Operational plan |
| |
|[pic] |
|Single-use plan |
| |
|The owner of a chain of supermarkets sets a goal of opening up ten new stores in new locations within the next six years. Which of the |
|following plan it is? |
|[pic]Select correct option: |
| |
|[pic] |
|Short-range |
| |
|[pic] |
|Standing |
| |
|[pic] |
|Long-range |
| |
|[pic] |
|Directional |
| |
|The method by which strategies are operationalized or executed within the organization is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Strategy implementation |
| |
|[pic] |
|Strategy evaluation |
| |
|[pic] |
|Strategy formulation |
| |
|[pic] |
|Strategy imitation |
| |
|A plan used to operationalize any other kind of plan is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Reaction plan |
| |
|[pic] |
|Specific plan |
| |
|[pic] |
|Directional plan |
| |
|[pic] |
|Action plan |
| |
|Which of the following is associated with the classical view of social responsibility? |
|[pic]Select correct option: |
| |
|[pic] |
|Economist Robert Reich |
| |
|[pic] |
|Concern for social welfare |
| |
|[pic] |
|Stockholder financial return |
| |
|[pic] |
|Voluntary activities |
| |
|All of the following are steps in objective setting, EXCEPT. |
|[pic]Select correct option: |
| |
|[pic] |
|Specify deadlines |
| |
|[pic] |
|Allow the employee to actively participate |
| |
|[pic] |
|Link rewards to effort |
| |
|[pic] |
|Prioritize goals |
| |
|Which one of the following establishes goals, overall strategies and operating policies of an organization? |
|[pic]Select correct option: |
| |
|[pic] |
|Top manager |
| |
|[pic] |
|Middle manager |
| |
|[pic] |
|First-line manager |
| |
|[pic] |
|Non-managerial employee |
| |
|Which of the following is part of the 14 principles of management identified by Henri Fayol? |
|[pic]Select correct option: |
| |
|[pic] |
|Scalar chain |
| |
|[pic] |
|Innovation |
| |
|[pic] |
|Efficiency |
| |
|[pic] |
|Motivation |
| |
|Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for: |
|[pic]Select correct option: |
| |
|[pic] |
|Top level managers |
| |
|[pic] |
|First line managers |
| |
|[pic] |
|Middle level managers |
| |
|[pic] |
|Non managerial staff |
| |
|Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is |
|called: |
|[pic]Select correct option: |
| |
|[pic] |
|A very intelligent individual |
| |
|[pic] |
|A supervisor of production work |
| |
|[pic] |
|A manager |
| |
|[pic] |
|An operations supervisor |
| |
|Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? |
|[pic]Select correct option: |
| |
|[pic] |
|Utilitarian view |
| |
|[pic] |
|Principled view |
| |
|[pic] |
|Rights view |
| |
|[pic] |
|Theory of justice view |
| |
|A situation in which an organization is not implementing valuable strategies that are being implemented by competing organization is |
|called: |
|[pic]Select correct option: |
| |
|[pic] |
|Competitive disadvantage |
| |
|[pic] |
|Distinctive competencies |
| |
|[pic] |
|Competitive edge |
| |
|[pic] |
|Competitive parity |
| |
|Hawthorne studies were a series of early experiments that focused on: |
|[pic]Select correct option: |
| |
|[pic] |
|Behavior in the workplace |
| |
|[pic] |
|Ethics in the workplace |
| |
|[pic] |
|Group norms |
| |
|[pic] |
|Interpersonal dynamics |
| |
|A plan developed to carry out a course of action that is not likely to be repeated in the future is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Single-use plan |
| |
|[pic] |
|Specific plan |
| |
|[pic] |
|Reaction plan |
| |
|[pic] |
|Directional plan |
| |
Top of Form
Bottom of Form
Top of Form
Top of Form
| |
|Which one of the following items best reflects the extent to which a society places a high value on reducing risk and instability? |
|[pic]Select correct option: |
| |
|[pic] |
|Uncertainty avoidance |
| |
|[pic] |
|Power distance |
| |
|[pic] |
|Masculinity/femininity |
| |
|[pic] |
|Long-term/short-term orientation |
| |
|Which of the following is NOT an example of a constituency that makes up the specific environment? |
|[pic]Select correct option: |
| |
|[pic] |
|Customers |
| |
|[pic] |
|Socio-cultural |
| |
|[pic] |
|Suppliers |
| |
|[pic] |
|Competitors |
| |
|Group decisions provide _____ information as compared to individual ones. |
|[pic]Select correct option: |
| |
|[pic] |
|Current |
| |
|[pic] |
|Complete |
| |
|[pic] |
|Relevant |
| |
|[pic] |
|Consistent |
| |
|What is the best term to describe the process of attempting to influence other people to attain the organization's objectives? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Controlling |
| |
|Grouping activities and resources in a logical fashion is called: |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Controlling |
| |
|All levels of management between the supervisory level and the top level of the organization are termed as: |
|[pic]Select correct option: |
| |
|[pic] |
|Middle managers |
| |
|[pic] |
|First-line managers |
| |
|[pic] |
|Supervisors |
| |
|[pic] |
|Foremen |
| |
|Which of the following is called output of a system? |
|[pic]Select correct option: |
| |
|[pic] |
|Services |
| |
|[pic] |
|Material |
| |
|[pic] |
|Human |
| |
|[pic] |
|Information resource |
| |
Bottom of Form
Bottom of Form
|Concern for employee motivation is most closely associated with which of the following management approach? |
|[pic]Select correct option: |
| |
|[pic] |
|Bureaucracy |
| |
|[pic] |
|Organizational behavior |
| |
|[pic] |
|Scientific management |
| |
|[pic] |
|Systems |
| |
|Which of the management tasks is the most important for a supervisory manager? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Controlling |
| |
|[pic] |
|Staffing |
| |
|The management process includes all of the following management functions EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Innovating |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Organizing |
| |
|Which of the following is known as the process of getting activities completed efficiently and effectively with and through other people? |
|[pic]Select correct option: |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Management |
| |
|[pic] |
|Supervision |
| |
|[pic] |
|Controlling |
| |
|All of the following are characteristics of total quality management EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Intense focus on the competition |
| |
|[pic] |
|Concern for continual improvement |
| |
|[pic] |
|Improvement in quality of everything the organization does |
| |
|[pic] |
|Accurate measurement |
| |
|When planning involves specific objectives (covering a period of years) that are then written down and made available to organization |
|members with specific action programs for achieving the goal, which of the following types of planning was used? |
|[pic]Select correct option: |
| |
|[pic] |
|Environmental planning |
| |
|[pic] |
|Economic planning |
| |
|[pic] |
|Informal planning |
| |
|[pic] |
|Formal planning |
| |
|All of the following are the examples of the actions that can be taken in strategy implementation stage EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Changing organization's pricing strategy |
| |
|[pic] |
|Developing new employee benefits |
| |
|[pic] |
|Transferring managers among divisions |
| |
|[pic] |
|Taking corrective action when needed |
| |
|Which of the following is part of the 14 principles of management identified by Henri Fayol? |
|[pic]Select correct option: |
| |
|[pic] |
|Scalar chain |
| |
|[pic] |
|Innovation |
| |
|[pic] |
|Efficiency |
| |
|[pic] |
|Motivation |
| |
|When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing |
|which of the following functions? |
|[pic]Select correct option: |
| |
|[pic] |
|Planning |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Leading |
| |
|[pic] |
|Controlling |
| |
|Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are |
|positions associated with which of the following levels of management? |
|[pic]Select correct option: |
| |
|[pic] |
|Team leaders |
| |
|[pic] |
|Middle managers |
| |
|[pic] |
|First-line managers |
| |
|[pic] |
|Top managers |
| |
|The set of strategic alternatives that an organization chooses from its operations across several industries and several markets is called:|
|[pic]Select correct option: |
| |
|[pic] |
|Business-level strategy |
| |
|[pic] |
|Corporate-level strategy |
| |
|[pic] |
|Functional-level strategy |
| |
|[pic] |
|Market-level strategy |
| |
|of the following are managerial roles identified in Mintzberg’s Model EXCEPT: |
|[pic]Select correct option: |
| |
|[pic] |
|Informational |
| |
|[pic] |
|Interpersonal |
| |
|[pic] |
|Functional |
| |
|[pic] |
|Decisional |
| |
|Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the |
|following managerial role? |
|[pic]Select correct option: |
| |
|[pic] |
|Negotiation |
| |
|[pic] |
|Monitor |
| |
|[pic] |
|Figurehead |
| |
|[pic] |
|Liaison |
| |
|Which of the following is a formal system of relationships that determine lines of authority and the tasks assigned to individuals and |
|units? |
|[pic]Select correct option: |
| |
|[pic] |
|Unity of command |
| |
|[pic] |
|Organizing |
| |
|[pic] |
|Span of control |
| |
|[pic] |
|Organization structure |
| |
|Which stage of strategic management process determines; “What the strategy is”? |
|[pic]Select correct option: |
| |
| |
|Formulation stage |
| |
|[pic] |
|Implementation stage |
| |
|[pic] |
|Execution stage |
| |
|[pic] |
|Evaluation stage |
| |
|Planning is often called the primary management function because it: |
|[pic]Select correct option: |
| |
|[pic] |
|Offers some basis for future decision making |
| |
|[pic] |
|Creates the vision for the organizational members |
| |
|[pic] |
|Establishes the basis for all the other functions |
| |
|[pic] |
|Sets the tone for the organizational culture |
| |
|Which of the following is NOT a process for motivating employees through management by objectives (MBO)? |
|[pic]Select correct option: |
| |
|[pic] |
|Managers set objectives for the employees |
| |
|[pic] |
|Managers develop action plans |
| |
|[pic] |
|Managers and employees periodically review the employee's performance |
| |
|[pic] |
|Managers make performance appraisals of employees |
| |
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