CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e - McGraw Hill
Are enthusiastic, even animated when talking, using wide, free-flowing gestures. Use direct eye contact and enthusiastic, warm (often two-handed) handshake. Smile and use open body language. Get close or touch when speaking to someone. Talk rather than write about something (e.g., call or come in with a complaint rather than writing to complain). ................
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