Mountain Credit Union MCU Online Banking

Mountain Credit Union MCU Online Banking

End-User Guide

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Contents

Login............................................................................................................................................................. 1 Login Screen ................................................................................................................................ 1 Online Agreement....................................................................................................................... 2 Password Change ........................................................................................................................ 2 Watermark Selection .................................................................................................................. 2 Multi-Factor Authentication Security Question Collection......................................................... 3

My MCU Online ......................................................................................................................................... 4 My MCU Online Page Configuration ........................................................................................... 4 My MCU Online Widget Configuration ....................................................................................... 5

Account Listing ......................................................................................................................................... 6

Transactions.............................................................................................................................................. 7 Current Transactions................................................................................................................... 7 Download .................................................................................................................................... 8 Search.......................................................................................................................................... 8

Transfers .................................................................................................................................................... 9 Add Transfer................................................................................................................................ 9 Pending Transfers ....................................................................................................................... 9 History......................................................................................................................................... 9

Account Info............................................................................................................................................ 11

Options ..................................................................................................................................................... 12 Personal .................................................................................................................................... 12 Account ..................................................................................................................................... 12 Display....................................................................................................................................... 13 Alerts ......................................................................................................................................... 14 Event Alerts............................................................................................................................14 Balance Alerts ........................................................................................................................14 Transaction Alerts ..................................................................................................................14 Item Alerts .............................................................................................................................14 Security Alerts........................................................................................................................14 Personal Alerts .......................................................................................................................14

Reset Password ..................................................................................................................................... 15

Message Center...................................................................................................................................... 16 Sending New Message .............................................................................................................. 16 Message Received..................................................................................................................... 16

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Login

Members may log in to MCU Online through a link on the credit union's website that directs to the MCU Online login screen, or by using fields located directly on the credit union's website.

Login Screen

Home: Directs to credit union's website. Test Browser: Tests browser for 128-bit encryption. MCU Online ID: Is your username. Username is not case sensitive, must be 6 to 20 characters long, and can be letters only or letters and numbers. MCU Online Password: Password is cash sensitive, must be 6 to 20 characters long, can be a combination of letters, number or a special character. Reset Password: Allows you to create a new password if you have forgotten your password.

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Online Agreement

At first log in or if your password has been reset, you may need to agree to the credit union's Online Agreement. Step 1: Review the Online Agreement. Step 2: Check I agree. Step 3: Click Accept to proceed. Declining requires that your password be reset.

Password Change

At first log in or if your password has been reset, you must create a new password. If desired, you can also change your MCU Online ID.

Change your MCU Online Password (required): Enter current password then new password twice to confirm accuracy. Change your MCU Online ID (optional): Enter a new username or MCU Online ID. Note: If you used your account number as MCU Online ID you will need to change the MCU Online ID

Watermark Selection

After the password change screen, you may be prompted to select a watermark image. This same image appears at all future logins.

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Multi-Factor Authentication Security Question Collection

You may be prompted to select three security questions. Step 1: Select Continue.

Step 2: Select a question from each drop-down menu and input answer. Select Submit. Answers are not case sensitive.

Step 3: Review selected questions and answers. Edit if necessary. Select Confirm.

Once Confirm is selected, questions and answers cannot be modified.

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My MCU Online

My MCU Online provides a customizable dashboard view of various MCU Online options.

My MCU Online Page Configuration

The following options appear in the top left portion of the screen. Set As Start Page: Select to save the page as the landing screen upon login. If left unselected, you must actively navigate to the My MCU Online option to access this screen.

If the box is unselected and the My MCU Online page is the default landing page, the credit union has required the use of My MCU Online. Configure This Page: Upon clicking this link, a lightbox window appears allowing control over which widgets to display. Any widgets not currently displayed are listed in the right column of the lightbox window and can be added.

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To configure the page: Step 1: Choose a column to work with from the Select Column To Configure drop-down field. The names of widgets (items) assigned to that column appear below.

My MCU Online has a Left, Center and Right column. The default selection is Left Column. Widgets are pre-assigned into specific columns on the My MCU Online page and cannot be moved to different columns. Step 2: Add or remove widgets and change the order of display, if desired.

Step 3: Return to Step 1 until all columns have been set up.

Step 4: Click Save to retain changes made to all columns. The Configure This Page lightbox closes and the My MCU Online page reloads to reflect the changes.

My MCU Online Widget Configuration

While the configuration concept for each widget is the same, the content within the configuration lightbox window varies based on the purpose of the widget. The Configure icon does not appear on widgets where configuration is not applicable. To configure a widget:

Step 1: Click the Configure icon on the widget. The Configure lightbox appears:

Step 2: Review the items being displayed (left side of lightbox) and items not currently displayed (right side of lightbox).

Step 3: Add or remove items and change the order of display, if desired.

Step 4: Click Save to retain changes made to the widget. The Configure lightbox closes and the widget reloads to reflect the changes.

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Account Listing

Displays shares, loans and other accounts linked to MCU Online and balance of those accounts. If Overview is not selected or required as the landing page, Account Listing serves as the landing page upon login.

Select Option: Access menus such as Transactions, Download, Stop Payments, Transfers and Account Info.

Member Summary Information: Displays the quantity of accounts tied to the MCU Online ID and a login summary.

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In order to avoid copyright disputes, this page is only a partial summary.

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